19 Noises from the engine compartment around the mechanical coolant pump
19 21 20 2060420/2 July 12, 2021. Supersedes Technical Service Bulletin Group 19 number 20-06 dated August
20, 2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A8, S8

2019 - 2021

All

4.0TFSI

RS 6, RS 7,
SQ7, SQ8,
and RS Q8

2020 - 2021

All

4.0TFSI

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised header (Added Models and Model Years)
Revised Warranty (Updated Labor Operations)

1

08/21/2020

Initial publication

Customer states:
 Noises from the engine compartment.
Workshop findings:
 The customer statement can be reproduced.
 At idle speed a croaking/jarring noise can be heard in the engine compartment in the area of the mechanical
coolant pump.

Technical Background
Not applicable.

Production Solution
Not applicable.

Page 1 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
1. Compare the noise from the customer’s vehicle with the sound at:
https://audiexternal.kzoplatform.com/player/medium/1746565506225149322.

Figure 1. QR code for viewing the
supporting video with a QR code
reader on phones and tablets.
Alternatively, the video can be
accessed through computer internet
browsers at the link provided in this
bulletin.
2. Should the customer concern correspond to this noise, then replace the mechanical coolant pump according
to the repair manual.
Note:
Additional parts replacement or repairs does not solve this issue. Claims with additional replaced parts will be
subject to review.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

1950

Damage Code:

0020

Labor Operations:

Coolant pump remove +reinstall

1950 1923 (A8
and S8)

See SRT with
associated
operations

Page 2 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

1950 1973 (RS 6,
RS 7, SQ7, SQ8,
and RS Q8)
Coolant pump replace

1950 5573 (A8,
S8, SQ7, and RS
Q8)

See SRT with
associated
operations

Thermostat housing remove + reinstall

1955 1973 (RS 6
RS 7, and SQ7)

See SRT with
associated
operations

1955 1923 (SQ8
and RS Q8)

Diagnostic Time:

Claim Comment:

Cooling fan housing remove + reinstall

1920 1923 (RS 6
and RS 7)

See SRT with
associated
operations

Refrigerant drain + fill

8703 1750 (RS 6
and RS 7)

See SRT with
associated
operations

Radiator remove + reinstall

1970 1973 (SQ7)

See SRT with
associated
operations

Front bumper remove + reinstall

6310 1950 (SQ7)

See SRT with
associated
operations

Front bumper cover remove + reinstall

6329 1900 (SQ7)

See SRT with
associated
operations

GFF

0150 0000

Time stated on
the diagnostic
protocol (Max 10
TU)

Road test prior to the service procedure

0121 0002

10 TU

Road test after the service procedure

0121 0004

10 TU

As per TSB #2060420/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Page 3 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual

See ETKA/ELSA

0P2121014F or
0P2121014*

Mechanical coolant pump

01

Tool Number

Tool Description

T10573 (or equivalent)

Bit Torx T30

VAS5014 (or equivalent)

Coolant Collecting System/Drip Tray

Or
VAS6208

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2039206, 00 How to watch TSB videos.
All parts and service references provided in this TSB (2060420) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

Page 4 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.