CAMPAIGN
BULLETIN

QUALITY ACTION

Windshield Inspection
Dealer Inventory

Attention: Dealer Principal, Sales, Service & Parts Managers

Affected Models/Years:

Affected
Population:

MY2021 Kicks (P15)

NA

Dealer
Inventory:
39

SERVICE COMM
Activation date:
June 24, 2021

Reference: PM988
Date: June 24, 2021
Stop Sale
In Effect

YES

*****Dealer Announcement*****
Nissan is conducting a quality action to inspect the front windshield for a water leak and, if
necessary, replace the windshield on 39 specific model year 2021 Nissan Kicks vehicles. Due to a
manufacturing concern that has since been corrected, the urethane application on the left upper
corner to the windshield may not adhere to the body primer. This condition may allow water to
leak into the cabin.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned
and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PM988
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.

2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to
this quality action.

•
3.

Use the attached procedure to inspect the windshield and, if necessary, remedy any
vehicles affected by this quality action:

•

4.

If an affected vehicle was inadvertently traded, this information should be forwarded
to the new dealer.

Dealers have the option to sublet the repair (up to $150 sublet allowance is available).

The service department should submit the applicable warranty claim for the action
performed to close the campaign on Service Comm and release the vehicle.

PM988 | Original Document

***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate campaign I.D. for the inspection status on each affected vehicle
currently in new vehicle inventory.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

***** Scroll down for attached Repair Instructions *****

PM988 | Original Document

PM988 – 2021 KICKS
WINDSHIELD SEAL INSPECTION

SERVICE PROCEDURE:

1. Open the driver’s door (Figure 1).

Figure 1

Body Side
Welt

2. Carefully peel driver door body side
welt down to allow removal of the front
pillar garnish (Figure 2).


Only peel the top of the body side
welt and leave the bottom attached
Figure 2

1/7

Metal
Metal Clips
Clip
3. Unlatch the top of the front pillar
garnish from the vehicle and let it hang
down. Do not unlatch the base of the
front pillar garnish. (Figures 3 and 4).


Make sure hands or gloves are
clean before handling interior trim
panels



Disengage top (3) front pillar
garnish upper fixing metal clips



Do not cut or unlatch the blue
anchor clip from the front pillar
garnish (See Figures 6 and 7 on
next page)



Do not unlatch the bottom of the
front pillar garnish

Anchor Clip
Attachment Point
Figure 3

Front Pillar
Garnish
Figure 4

2/7

Tether Strap
Screw
4. Remove tether strap fixing screw from
front pillar garnish (Figure 5).

Do not cut or disconnect blue anchor
clip from front pillar garnish (Figures
6 & 7)
Tether Strap
Figure 5

Blue Anchor
Clip

Figure 6

Figure 7

5. Re-install the driver’s door body side
welt to door frame (Figure 8).

Body Side
Welt

Figure 8

3/7

6. Close the driver door.
Apply Water to
This Area

7. Using a garden hose, apply water to
driver’s side upper corner of the
windshield.


Verify all windows, doors and
sunroof are closed



Apply full hose pressure water
stream to area shown in
Figure 9



Apply water to this area for at least
2 minutes

Figure 9
Inspect for Water
Intrusion in This Area

Windshield Glass

Driver’s Side
A-Pillar

8. Inside the vehicle, inspect the left
upper corner of the windshield seal
area for water intrusion.


Inspect the area shown in Figure 10
for water intrusion

Figure 10

4/7

9. Is water intrusion found at the upper left corner of the windshield seal?


YES >> Proceed to Step 10 to replace the windshield.



NO >> Proceed to Step 11 to reassemble the vehicle.

10. Replace the windshield per the
Electronic Service Manual (ESM):
BODY EXTERIOR, DOORS, ROOF &
VEHICLE SECURITY – GLASS &
WINDOW SYSTEM – REMOVAL AND
INSTALLATION – WINDSHILED
GLASS – Removal and Installation

Windshield

 The vehicle should not be driven for
at least 24 hours or until the
urethane adhesive has completely
cured. Curing time varies
depending on the temperature and
humidity. The curing time will
increase under lower temperatures
and lower humidity
 If equipped with a front camera
unit, always perform camera unit
configuration and complete camera
aiming adjustment:
Refer to ESM: CRUISE CONTROL &
DRIVER ASSISTANCE – DRIVER
ASSISTANCE SYSTEM – DRIVER
ASSISTANCE SYSTEM – BASIC
INSPECTION – ADDITIONAL
SERVICE WHEN REPLACING FRONT
CAMERA UNIT - Work Procedure

Figure 11

5/7

11. Carefully peel driver door body side
welt down to allow installation of the
front pillar garnish. (Figure 12).


Only peel the top of the body side
welt and leave the bottom attached

Body Side
Welt

Figure 12
Tether Strap
Screw

12. Install tether strap and fixing screw to
front pillar garnish (Figure 13).

Tether Strap
Figure 13
13. Install the top of the front pillar garnish
to the vehicle (Figure 14).


Make sure hands or gloves are
clean before handling interior trim
panels



Verify tether clip is properly aligned
with body slot and tether strap is
properly routed



Verify that all metal clips are
securely pressed into the body
holes

Front Pillar
Garnish

Figure 14

6/7

Body Side
Welt

14. Install the driver’s door body side welt
to door frame (Figure 15).

Figure 15
15. Close driver’s door.

PARTS INFORMATION:
Description

Part #

Quantity

WINDSHIELD

72700-5RW0B

1

EXPENSE CODE:
Expense Code

Description

Max Amount

515

Miscellaneous Glass Repair

$150.00

CLAIMS INFORMATION:
Submit a “CM” line claim using the following claims coding:
Campaign
(“CM”) ID

PM988

Description:

Op Code

FRT

Inspect for Windshield Leak (OK Condition)

PM9880

0.2 Hr

Inspect for Windshield Leak and Replace the
Windshield

PM9881

2.2 Hr

7/7