Classification:

Reference:

AN21-009A

Date:

NTB21-046A

June 18, 2021

SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

2020-2021 Titan/Titan XD (A61)

SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed
in the AV control unit before starting the diagnosis.
The software update in the following service procedure is to address the items below:


Stability improvements and “bug” fixes.

Refer to steps 1 - 4 to confirm that this bulletin applies.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

1/12

REQUIRED SPECIAL TOOL


One special tool, USB drive J-52727-1, has been shipped to each dealer (see Figure 1).



Do not use any other USB drive to perform the procedure in this bulletin.



Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.

HINT:
The update-software must be the only file on the drive.

Figure 1

BOSCH CONTACT INFORMATION
If additional assistance is required from Bosch, fill out the form below and email it to:
nissan.dealers@us.bosch.com

Bulletin Number
Date
Dealer Number
Mailing Address:

Dealer Name
Address and Street
City
State
Zip Code

Order Placed By (your name)
Current audio unit Software version
Customer Concern
Reason for request



2/12

Cannot download update software

NTB21-046A

SERVICE PROCEDURE

Check Version Information

1.

Push the MENU button.

Figure 2

2.

Select the Info Icon.


If the Info icon does not appear as
shown in Figure 3, this bulletin
does not apply.

Figure 3

3.

Select System Information to access
the vehicle update menu.

Figure 4

3/12

NTB21-046A

4.

Select Version Information.

Figure 5



If the Software Version is the version listed in Table A, select the back button and
continue to step 5 on the next page.



If the Software Version is NOT the version listed in Table A, select the back
button, this bulletin does not apply.

Back Button

Figure 6

Table A
MODEL
Titan/Titan XD

SOFTWARE VERSION
283C33972E

4/12

NTB21-046A

Update the AV Control Unit
IMPORTANT: Before starting, make sure:

5.



ASIST is connected to the internet.



ASIST has been synchronized (updated) to the current date.

Insert special tool USB drive J-52727-1 into an ASIST Station.


If the infotainment software has already been downloaded onto special tool USB
drive J-52727-1 from a prior service procedure, skip to step 14 on page 8.
HINT:
 Special tool USB drive J-52727-1 is the only USB drive approved for use with
this procedure.
 The update-software is estimated to take 4 hours to download to the USB
drive.
 The update-software must be the only file on the USB drive.

6.

Open ASIST.

7.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 7

5/12

NTB21-046A

8.

Select the check box next to infotainment update-software IVI301 (Figure 8).

9.

Use the drop-down menu and select the location of the USB drive that was inserted in
step 5.

Version:

Check
box
D:\

USB drive
location

IVI301

Infotainment
update-software

Drop-down
menu

Figure 8

6/12

NTB21-046A

10.

Select Download, and then wait for the download to complete.
HINT:
 The update-software is estimated to take 4 hours to download to the USB drive.
 If, while attempting to download the software to the ASIST Station, you receive
the message shown in Figure 9:
a. First, attempt to clear space on the ASIST Station hard drive.
b. If space on the hard drive cannot be cleared, email Bosch at
nissan.dealers@us.bosch.com for additional options.

Figure 9

11.

Select OK.

Figure 10

7/12

NTB21-046A

12.

Once the transfer is complete, safely remove the USB drive from the ASIST Station.
a.

From the PC toolbar, select the Safely Remove Hardware icon.


b.

The icon is on the toolbar, or can be found after selecting the arrow.

Select the USB drive to be removed, and then remove the USB drive from the
ASIST Station.
Follow the steps to safely remove the USB drive. If not followed, the
USB drive may corrupt the infotainment update-software.


If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.

Safely Remove
Hardware icon

USB Drive (E:)

Arrow on toolbar

Figure 11

13.

Close all ASIST Infotainment Software Update screens.

14.

Set the parking brake.

15.

Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.

8/12

NTB21-046A

16.

Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (see Figure 12).


Do not remove the USB drive during the update to the vehicle until instructed to.

HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
Do not insert the USB drive into a charging port. If used, the updatesoftware and/or USB drive may become damaged. Only insert the USB drive in a USB
media port.

USB drive

Figure 12

Software Update

17.

Wait approximately 10-30 seconds for
the screen in Figure 13 to appear.
Initializing….

Figure 13



The screen in Figure 14 may
briefly appear. Do not remove the
USB drive. The audio system will
detect the USB and continue the
update.
xxxxxxxxxxxx

Figure 14

9/12

NTB21-046A

18.

Wait for the update to complete.


Follow the on-screen instructions while waiting.

HINT: The update may take 15-25 minutes.

Software Update

The vehicle must remain stopped with the parking brake ON

Remaining time ~ 5 min.

Figure 15

19.

Once the update is complete (Figure 16), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.

Software Update

The software Update has finished. The system will now restart…

Figure 16

10/12

NTB21-046A

Steps 20-27 must be completed. If they are not completed, the update may
become corrupted.
20.

Allow the reboot to complete
(approximately 30 seconds).


21.

The Nissan logo will be displayed
during the reboot.

Turn the ignition OFF.
Figure 17

The steps below will fully reboot the infotainment system twice.
22.

Open and close the driver door, and then ensure that all doors are closed.

23.

Wait 5 minutes.
Ensure that all doors remain closed during the five minute wait period. If a
door is opened during the five minute wait period, the update may not complete and
the AV control unit may become inoperable.

HINT: The engine does not need to be running for the next steps.
24.

Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 17).


25.

After the Nissan logo appears, wait
about 1 minute.


26.

If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 21.

The MENU (Home) screen in
Figure 18 will be displayed.

Turn the ignition OFF.
Figure 18

27.

Repeat steps 22-26 one more time (for a total of 2 times to complete the update).

11/12

NTB21-046A

CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check

RX8LAA

ZE

32

0.2

OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check and Update

RX8MAA

ZE

32

0.3

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

May 27, 2021

NTB21-046

June 18, 2021

NTB21-046A

DESCRIPTION
Original bulletin published
Claims Information updated

12/12

NTB21-046A