Classification:

Reference:

KS16-015D

Date:

NTB16-028D

June 7, 2021

INTELLIGENT KEY BUTTONS INOPERATIVE
BUT REQUEST SWITCHES WORK
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED
VEHICLES:

2015-2018 Altima (L33)
2019-2021 Altima (L34)
2015-2017 Juke (F15)
2018-2021 Kicks (P15)
2016-2021 Maxima (A36)
2015-2021 Murano (Z52)
2016 Murano Hybrid (Z52H)
2015-2021 Pathfinder (R52)

2016-2020 Rogue (T32)
2021 Rogue (T33)
2017-2019 Rogue Hybrid (T32H)
2017-2021 Rogue Sport (J11)
2020-2021 Sentra (B18)
2016-2021 Titan/Titan XD (A61)
2020-2021 Versa (N18)

SERVICE INFORMATION
For the Applied Vehicles:


If all buttons (lock / unlock / panic / trunk)
on an Intelligent Key(s) do not work,
AND



With the Intelligent Key in range, the doors
will lock and unlock when pressing either
front door request switch (see Figure 1),
THEN



Figure 1

Front door
request
switch

That specific Intelligent Key may have become
de-synchronized with the vehicle.

NOTE:


Intelligent Key de-synchronization may occur if the Intelligent Key is not used for an
extended period of time, or if the Intelligent Key was not operating due to low battery
condition and the battery has been replaced.



DO NOT replace the BCM, Intelligent Key, or any other parts if an Intelligent Key
only needs to be re-synchronized.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Test Intelligent Key Synchronization
1. Start the engine with the Intelligent Key inside the vehicle.


If successful: Turn the engine OFF, and then exit the vehicle. Proceed to step 2.



If unsuccessful: Push the ignition button to ON (engine OFF), and open the driver’s
side window. Skip to step 4.

2. Press any button on the Intelligent Key to confirm that the vehicle responds correctly.


If OK: The issue is resolved and no further action is required.



If NG: Proceed to step 3.

3. Re-enter the vehicle with the Intelligent Key, push the ignition button to ON (engine
OFF), and open the driver’s side window.

4. Turn the ignition OFF and exit the vehicle.

5. Place the Intelligent Key outside the vehicle, a minimum distance of 10 feet away to
avoid detection of the Intelligent Key by the vehicle. See Figure 2 below.

Vehicle antennas
must not detect key
during this procedure

Place
Key at
least 10
feet
from
vehicle
Figure 2

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NTB16-028D

6. Re-enter the vehicle and close the door.
NOTE: DO NOT open the driver’s or passenger’s side door during steps 7-9.

IMPORTANT: The next three steps MUST be performed in close time and sequence
together in order for the test to be performed correctly. It is recommended that you read
and understand the steps before continuing.

7. Press the ignition button, and then immediately perform step 8.

8. Within 30 seconds, have an associate hand the Intelligent Key to you through the open
window, and then immediately perform step 9.

9. Without pressing the ignition button, place the
Intelligent Key in front of the ignition button, as shown
in Figure 3 (upper back of the key aligns with center of
the ignition button), and listen for two short tones.
Figure 3


If two short tones are heard: The Intelligent Key is now re-synchronized and should
function normally again. Proceed to step 10 on the next page.



If no tones are heard, and the Intelligent Key buttons still do not work: Refer to
ASIST or the applicable Electronic Service Manual for further diagnosis.

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NTB16-028D

10. Confirm “PUSH BRAKE AND START BUTTON TO DRIVE” is displayed in the vehicle
information display in the combination meter (see Figure 4).

Figure 4

11. Confirm Intelligent Key operation by testing all the buttons.

AMENDMENT HISTORY
PUBLISHED DATE
March 15, 2016

REFERENCE

DESCRIPTION

NTB16-028

Original bulletin published

June 24, 2016

NTB16-028A

Title, SERVICE INFORMATION section, and
page 3 revised

February 4, 2019

NTB16-028B

APPLIED VEHICLES and Test Intelligent Key
Synchronization procedure revised

March 15, 2021

NTB16-028C

Classification number updated

June 7, 2021

NTB16-028D

APPLIED VEHICLES revised

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NTB16-028D