Fuel tank cap

To correctly check the engine oil level, carefully follow the operations described below:
1) The level check should be carried out with warm engine, approximately 15 minutes after the engine has
been turned off.
2) Turn off the engine and wait 10÷ 15 minutes to allow the oil to return completely to the oil sump.
3) Position the motorcycle on level ground with both wheels on the ground and in an upright position.
4) Check the oil level through the sight glass.
If the oil level is below the center line between the MIN and MAX notches, add oil up to the maximum
level notch.

We would like to inform you that on an initial batch of motorcycles produced, the fuel tank cap could
present a problem of paint adhesion. Starting from frame number ZDM1A00AAMB002445 the supplier
has improved the painting process that avoids this issue.
The fuel tank caps in the spare part warehouse are compliant.

SRV-TTB-21-001_Rev.08

STRICTLY CONFIDENTIAL

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Tips & Tricks –Multistrada V4 Model Year 2021
no.

Symptom

13

Assembly precaution for
the anti-theft system kit
part no. 96681081AA

14

Assembly precaution for
the fuel tank cap kit
Hands Free
part no. 96681021AA

Subject

Photo

Notes and Indications - Corrective action

Anti-theft system kit part
no. 96681081AA

We inform you that for the installation of the anti-theft
system kit part no. 96681081AA, the main wiring
connector (1) where to connect the anti-theft device, is
positioned near the fuel pump flange, in the front left
area of the fuel tank.

Hands Free fuel tank cap
kit part no. 96681021AA

We inform you that for the installation of the Hands
Free fuel tank cap kit part no. 96681021AA, the main
wiring connector (2) where to connect the Hand Free
fuel tank cap, is positioned near the fuel pump flange, in
the front left area of the fuel tank.

The programming procedure must be carried out ONLY when the motorcycle is connected to the special
Ducati power supply unit Part no. 979000286.
ONLY
Multistrada V4S
15
Instrument panel
programming interruption

SRV-TTB-21-001_Rev.08

If programming is not completed successfully,
the instrument panel will NOT be damaged and it will never have to be replaced.
Instrument Panel
Programming

To restore instrument panel correct operation, you will have to:
1) Turn off or disconnect the workshop power supply unit;
2) Switch the motorcycle from Hands Free to Key-OFF;
3) Disconnect the USB cable from PC to motorcycle;
4) Wait for 60 seconds;
5) Remove the 50 Ampere fuse (the one on tank side);
6) Wait for 30 seconds;

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Tips & Tricks –Multistrada V4 Model Year 2021
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Notes and Indications - Corrective action
7) Re-connect the 50 Ampere fuse;
8) Re-connect or turn on again the battery power supply unit;
9) Switch the motorcycle from Hands Free to Key-ON and connect the DDS 3.0 diagnosis instrument;
10) If the instrument panel resumes normal operation by showing the display, select the "Global Scan"
function and programming will automatically restart;
11) If the instrument panel remains in the "bootloader" status with LH warning lights flashing, select the
"SERVICE UPDATE Multistrada V4S" model and "Bosch → Model Year 21 instrument panel
reprogramming", select the file present (e.g. 1706_ICC_S018) and launch the programming; connect the
USB cable to the motorcycle when requested by the DDS 3.0;
12) Programming will restart and will take approximately 20 minutes.
A video has been made, which can be viewed on the YouTube platform at the following link:
https://youtu.be/c9br35tEazg.
We have received several reports of a different coloring of the fork sleeve ordered as a spare part for a
complete fork leg replacement. This is due to an anodizing process with different color rendering.

Multistrada V4S, ONLY
16

Coloring of the spare
front fork sleeve

In case of replacement of a complete fork leg, previously authorized by your Service Area Manager, we ask
you to check the correct color of the fork leg before assembly (comparing it with the color of the fork
installed on the motorcycle) and if it is different, update the YouTech service request by attaching photos
and urgently ordering the other complete fork leg to proceed with its replacement.

Front forks

Please, note that the spare part warehouse will be restored.

Multistrada V4S, ONLY
17

No “key missing”
message displayed on the
instrument panel

SRV-TTB-21-001_Rev.08

Hands Free

-

We have received a few isolated reports that the “key missing” message is not displayed on the instrument
panel if the key is out of range of the Hands Free antenna.
We inform you that this case is being analyzed.

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Notes and Indications - Corrective action
We have received a few isolated reports of possible difficulties in opening the side panniers due to the
“vacuum” effect that occurs when travelling with significant changes in altitude.
To avoid this phenomenon, it is necessary to drill a venting hole with a maximum diameter of Ø 2 mm at the
bottom of the bag, between the ribs near the rear hinge as shown in the figure.
DO NOT drill through the second internal wall of the bag.
This modification has also been implemented by the supplier and does not affect the water tightness.

18

19

Difficulties in opening the
side panniers
part no. 96781551AA

Precautions during PDI:
installation of the heated
handgrips
part no. 96680702A

SRV-TTB-21-001_Rev.08

Side panniers
part no. 96781551AA

2.0 mm

Drill hole ONLY in the outer wall

We have received some reports about heated handgrips that
have not been installed correctly and so the cable between the
handgrip and the switch may be pinched.
Heated handgrips
Part no. 96680702A

We kindly ask you to always follow the instructions provided on
the DCS under the “accessories catalogue” section or in the
model presentation bulletin (SRV-SRB-20-049) and to comply
with the correct orientation of the cable and handgrip as shown
in the figure.

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Tips & Tricks –Multistrada V4 Model Year 2021
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Notes and Indications - Corrective action

We have received a few isolated reports of erratic engine operation at idle, hard starting, the possibility of
the MIL warning light on the instrument panel coming on and/or memorised MAP sensor errors.

20

Possible erratic idling rpm
and hard starting

Our analysis has shown that this phenomenon could be due to the MAP sensors not fitting perfectly in their
seats; we therefore ask you to check the correct installation of the MAP sensors if the symptoms described
above should occur.

Engine

We would also like to inform you that the assembly process of MAP sensors on the production line has been
strengthened from the end of April 2021.

21

Possible interference
between external central
stand return spring and
footpeg holder plate

We have received a few isolated reports of possible interference
between the external central stand return spring and the
footpeg holder plate when the central stand is closed.

Central stand

Check that the two side stand return springs are correctly
installed and aimed as shown in the figure.

Multistrada V4S, ONLY

We have received a few isolated reports that the mobile phone is not recognised on the instrument panel
and, therefore, cannot be connected via Bluetooth.

Failure to recognise
mobile phone on
instrument panel
22

Replacement of the instrument panel is NOT required
as it is not an issue related to the hardware of the vehicle.
Instrument panel

-

In this case, we suggest:
- deleting the previously established connection from both the Customer’s mobile phone and the vehicle
instrument panel;
- performing a Key-Off and wait for at least 1 minute before the next Key-ON;
- repeating the pairing operations between the mobile phone and the instrument panel.
If the issue persists, fill out a YouTech service request attaching the completed Infotainment Check List.

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Tips & Tricks –Multistrada V4 Model Year 2021
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Symptom

Subject

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Notes and Indications - Corrective action
We have received some isolated reports about a possible oscillation of the final drive chain even if the chain is
correctly tensioned. In these cases the customer may complain an uneven sliding of the chain at constant speed.
In these cases, you are asked to check for a possible deformation of the gearbox secondary shaft by removing
both the chain and the sprocket and taking the measurement with a dial gauge directly on spacer Part
no.713P0011C, as shown in the figure (the measurement should NOT be taken on the sprocket since an
uneven wear of the rubber material may occur during the first few kilometres): by slowly rotating the shaft,
the value taken with the dial gauge must be at most 0.1 mm.

23

Possible oscillation of the
final drive chain
(non-uniform sliding)

Gearbox secondary shaft

-

a) If the measurement shows values below 0.1 mm, replace the sprocket only.
a) If the measurement shows a value greater than 0.1mm, fill out a YouTech service request.

SRV-TTB-21-001_Rev.08
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STRICTLY CONFIDENTIAL