Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

New Continental GT and GTC - Rattle / Buzzing Noise - Head-Up display
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2052431/5
EH
Approval

New customer code
Object of complaint

Complaint type Position

information, navigation, communication, entertainment -> windscreen projection (Head-up Display) noise, vibration
New workshop code
Object of complaint

Complaint type

information, navigation, communication, entertainment -> instrument cluster, displays, display panels ->
windscreen projection (Head-up Display) control unit
information, navigation, communication, entertainment -> instrument cluster, displays, display panels ->
windscreen projection (Head-up Display) control unit -> window for data projection
information, navigation, communication, entertainment -> instrument cluster, displays, display panels ->
windscreen projection (Head-up Display) control unit -> window for data projection

Vehicle data
Continental GT and GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
ZG2*
ZG2*

2018
2019
2020
2021
2019
2020
2021
2020
2021

E
E
E
E
E
E
E
E
E

Documents
Document name
master.xml

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component /
consumables ->
loose
noise, vibration ->
noise
noise, vibration ->
rattle

Position

Technical product information
New Continental GT and GTC - Rattle / Buzzing Noise - Head-Up display

Customer statement / workshop findings
Rattle / buzzing noise from Control Unit for Head-Up display - dashboard upper trim panel.

Technical background
Several known conditions may cause Rattle / buzzing noise from dashboard upper trim panels.
•

Relative movement between Control Unit for Head-Up Display and associated Trim Ring – Figure 1

•

Contact between the dashboard and dashboard upper trim panel.

•

Head-up Display internal fault

Figure 1
1 – Trim Ring
2 – Control Unit for Head-Up Display

Production change
Optimised HUD (Head-Up Display) Trim Ring and Control Unit for Head-Up display.
Bump stop introduced to the dashboard at the forward area of the HUD – Figure 2.

Transaction No.: 2052431/5

Figure 2

Measure
Confirm the Customer complaint by carefully tapping the dashboard upper trim panel in the area of the Trim Ring, if it is not possible to reproduce
the complaint conduct a road test utilising a variety of road surfaces to induce the rattle / buzzing noise.
Note: Care must be taken if carrying out this procedure whilst driving the vehicle, it is advisable to have help from an
assistant.
Once the complaint can be repeatedly reproduced, remove the HUD Trim Ring – refer to Repair Group 70 – Trim, noise insulation /
Dashboard panels / Dashboard upper trim panels – To remove and fit.
Referring to Figure 3 – Check and confirm the torque of the (5) fixings as shown
(x4) fixings - 4Nm
(x1) fixing - 5.5Nm

Figure 3
Using the same method or set of conditions check to see if the rattle / buzzing noise is still present. If the rattle / buzzing noise is not present
continue to the Repair Procedure within this document.
If the rattle / buzzing is still audible with the Trim Ring removed raise a DISS query, include video clips of the rattle / buzzing noise with and
without the Trim Ring fitted.
If a DISS ticket is raised, ensure the root cause of rattle / buzzing noise is noted when identified.

Repair Procedure
If installed remove the HUD Trim Ring – refer to Repair Group 70 – Trim, noise insulation / Dashboard panels / Dashboard upper
trim panels – To remove and fit.
Remove the two grommets from the HUD Trim Ring – Figure 4.

Figure 4
Cut two pieces of “Anti-Creak” tape to be 30mm x 10mm – Figure 5.

Figure 5
Remove the backing material from the “Anti-Creak” tape to expose the adhesive. Position the “Anti-Creak” tape on to the spigots from which the
grommets were removed – Figure 6.

Figure 6
One piece of tape should be placed lengthways onto each spigot as shown – Figure 7.

Figure 7
Fold the tape over ensuring each spigot is completely covered – Figure 8.

Figure 8
Replace the Grommets, refit the Trim Ring and ensure the rattle / buzzing noise is no longer present.
If the rattle / buzzing noise is still present raise a DISS query, include video clips of the rattle / buzzing noise with and without the Trim Ring fitted.

Warranty accounting instructions
Warranty type
910 or 110
Labour Operation Code 68 09 41 00 - Cover for Windscreen projection repaired
Damage Service Number 68 09
Damage Code
00 20
Time
10 TU

Warranty type
910 or 110
Labour Operation Code 01 21 00 00 - Road test
Damage Service Number 01 21
Damage Code
00 20
Time
50 TU

Parts information
The required replacement parts should be ordered using the Electronic parts catalogue (ETKA)
from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre