NHTSA ID Number: 10198677
Manufacturer Communication Number: SA-029-21a
TSB/Document Date: 2021-07-02
Summary
APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA
CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions
BULLETIN NOTES
This Service Alert supersedes the previously issued SAs listed below. The changes are noted below in Red.
Previously Issued SAs:
Date(s) Issued
SA-029/21
SA-070/20
SA-001/19
SA-046/18
04/26/21
10/15/20
04/05/19, 3/27/19, 01/24/19, 01/04/19
11/6/18 and 10/24/18
APPLICABLE MODEL(S)/VINS
2014-2021 Mazda3
2016-2021 Mazda6
2016-2021 CX-3
2020-2021 CX-30
2016-2021 CX-5
2016-2021 CX-9
2016-2021 MX-5
NOTE: The following vehicles are not equipped with Apple CarPlay™ / Android Auto™, but it can be activated using
MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay /
Android Auto MDARS Activation Instructions
• 2019-2020 Mazda3, 4 Door Sedan, Standard (base model)
• 2020 CX-30 Standard (base model)
DESCRIPTION
Frequently Asked Questions (FAQ)
FAQ
Answer
The installation instructions are missing from Click the model below for the Installation instructions:
the Smart phone Screen Mirroring Kit (Apple
CarPlay™/Android Auto™ retrofit installation
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kit)
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•
•
•
•
•
•
•
•
2014-2018 Mazda3
2019-2021 Mazda3
2016-2021 Mazda6
2016-2021 MX-5
2016-2021 CX-3
2020-2021 CX-30
2016 CX-5
2017-2021 CX-5
2016-2021 CX-9
Cannot operate Apple CarPlay™
Refer to MGSS online CANNOT OPERATE Apple CarPlayTM
[ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]]
Cannot operate Android Auto™
Refer to MGSS online CANNOT OPERATE Android AutoTM
[ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]]
Cannot operate Android Auto™ or some
functions do not work.
During Android Auto set up, all permissions and requests may have not
been accepted by the customer.
Do the following:
1. Delete Android Auto from the customers phone.
2. Unpair the customers phone from the vehicle.
3. Connect the customers phone to the smartphone Un pair port.
NOTE: Use a high-quality, certified smart phone cable.
4. During Android Auto set up, accept all permissions and requests.
Where do I find support for Apple CarPlay™ Go to Apple Support
Where do I find support for Android Auto™
Go to Android Auto Help
•
•
•
•
iPhone 5 or above
For best performance, update iPhone to the latest iOS version
Siri® must be enabled to use Apple CarPlay
Apple Lightning® to USB smart phone cable or a high-quality,
certified smart phone cable
What phone do I need to operate Apple
CarPlay™
Correct: Lightning to USB
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Incorrect: Lightning to USB-C
Incorrect: USB-C Female to
USB Male Adapter
For additional information, go to Mazdausa.com -> OWNERS -> HOW TO
USE -> OWNER'S MANUALS -> APPLE CARPLAY QUICK START
GUIDE
• Android phone running 5.0 (Lollipop) or higher
• Android 6.0 (Marshmallow) or higher is recommended
• High-quality, certified smart phone cable
What phone do I need to operate Android
Auto™
NOTE: The parking brake must be engaged before getting started with
setup.
For additional information, go to Mazdausa.com -> OWNERS -> HOW TO
USE -> OWNER'S MANUALS -> ANDROID AUTO QUICK START
GUIDE
1. Confirm that the smart phone cable is connected to the port labeled
with a smartphone icon.
NOTE: On the 2019 Mazda3, there is no USB port labeled with a
smartphone icon. Both USB ports will accept the Apple CarPlay™
or Android Auto™ cable.
Cannot operate Apple CarPlay™ or Android
Auto™
2. Confirm that a high-quality certified smart phone cable is used.
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When making or answering a call, it operates normally, but the screen will
freeze at times. The call drops, the screen shows the phone call and the
counting has stopped.
This may be caused by the customer's device. No vehicle repairs are
needed.
Tech Tip
Confirm the iPhone has the lates iOS version, then follow these steps
checking CarPlay after each step.
1. Check vehicle connection:
• Wired connection: Confirm high-quality, certified smart phone
cable
• Wireless connection: Make sure that Wi-Fi and Bluetooth are
enabled under Settings -> Wi-Fi and Settings -> Bluetooth
Apple CarPlay™ freezes when answering or
making phone calls. The device recovers
when disconnecting and reconnecting the
USB cable.
2. If Carplay doesn't activate automatically, look for the CarPlay logo on
the vehicle infotainment display.
3. Restart the iPhone and the vehicle.
4. Make sure Siri is ON.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't
restricted. Go to Settings -> Screen Time -> Content & Privacy
Restrictions, then tap Allowed Apps and make sure that Carplay is
enabled.
6. Go to Settings -> General -> Carplay, then tap on Mazda -> tap Forget
This Car. Setup CarPlay again.
7. Confirm infotainment CMU has the latest software version.
If there is still an issue connecting to CarPlay, refer the customer to Apple
Support.
Apple CarPlay™: The Waze app or the
Google Maps app is not displayed in the
menu.
Waze Requirement: iPhone iOS 12.0 or higher and Waze version 4.43.4
or higher.
Google Maps Requirement: iPhone iOS 12.0 or higher.
Cannot update CMU software after smart
phone Cable Set Kit (P/N C922-V6-605)
installation.
This may be caused by smart phone Cable Set Kit (P/N C922-V6-605)
installation error. The hardware was installed before CMU software
update by smart phone flash drive.
Failure: In some cases, the CMU will not recognize the new HUB
unit, so CMU software update by smart phone flash drive is not
possible.
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Recovery: Proceed to Repair Procedure.
Confirm that the Navigation SD Card was transferred from the old smart
phone HUB unit to the new smart phone HUB unit.
MAZDA CONNECT Navigation system is
inoperative after smart phone Cable Set Kit
(P/N C922-V6-605) installation.
When driving, Apple CarPlay™/Android Auto™ limits some functions
such as scrolling. Apple/Google expects drivers to keep their eyes on the
road and use Siri/Google Assistant instead of scrolling.
Apple CarPlay™ scrolling message while driving
Apple CarPlay™
Android Auto™
• Cannot scroll song list when driving.
• Cannot find songs when using Apple
CarPlay™/Android Auto™
Android Auto™ scrolling message while driving
This is an Apple CarPlay™/Android Auto™ function. Vehicle infotainment
system is functioning correctly.
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When using the steering wheel Voice Command button, the navigation
system defaults to the Apple Maps app.
Waze app: Voice command is possible when selecting the Waze
voice icon.
Apple CarPlay™: The Waze app or the
Google Maps app does not open when
using the steering wheel Voice Command
button to set a navigation destination.
Google Maps app: Voice command is possible when selecting the
Google Maps voice icon.
When using the steering wheel Voice Command button to set a
navigation destination, Android Auto™ defaults to the last navigation app
Android Auto™: The wrong navigation
app opens when using the steering wheel that was used. Select the "Maps and Navigation" icon to set your default
navigation app.
Voice Command button.
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This may be caused by Apple iPhone IOS 12.0 update. The customer
sets a navigation destination on Google Maps, then sets a navigation
destination on MAZDA CONNECT, double voice navigation is heard
through the vehicle speakers.
Apple CarPlay™: Double voice
navigation is heard through the vehicle
speakers.
Example:
Apple iPhone software IOS 12.0 update
Google Maps destination set --> MAZDA
CONNECT destination set
MAZDA CONNECT destination set -> Google Maps destination set
NG
(double
voice)
Good
Repair: This is an Apple IOS 12.0 issue. No vehicle repair is necessary.
REPAIR PROCEDURE
(Cannot install CMU software after smart phone Cable Set Kit (P/N C922-V6-605) installation)
1. Disconnect the new smart phone HUB unit and the new smart phone cables from the CMU.
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2. Connect the old smart phone HUB unit and the old smart phone cable to the CMU.
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3. Update the CMU to software version 70.00.021B or later by smart phone flash drive.
4. Remove the old smart phone HUB unit and disconnect the old smart phone cable from the CMU.
5. Re-connect the new smart phone HUB unit and the new smart phone cables to the CMU.
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TSB/Document ID: SA-029-21a
Replacement Service Bulletin Number:
MFR Communication Date: 2021-06-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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