customer information will remain in the system, if
you are planning on using a Connected Servicescapable Mazda vehicle afterwards, you can
continue using the MyMazda app by registering the
vehicle.

How do I delete my account
from the MyMazda app?

You can delete your account from the MyMazda
app entirely using the following directions:
1. Tap “PROFILE” from the MENU.
2. Tap “Edit Profile” from the Action Tab.
3. Tap [DELETE ACCOUNT].
4. Read the WARNING carefully, and tap
[CONFIRM] if you are sure you wish to delete your
account. By deleting your account, you are
withdrawn from Connected Services automatically,
and the vehicle registration information connected
to your account is deleted.

Does deleting my MyMazda app
account cancel my
Yes, deleting your MyMazda account ends your subscription to Connected Services.
Connected Services
subscription?
For subsequent owners of the

New owner can simply override the Connected Services functionality from the
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vehicle, how do we re-register
the vehicle to the new owner
and shut off data from the
first owner?

first owner at any point via MyMazda app. New owner is alerted that they are
taking over from another owner. The first owner is notified that services are
terminated.

WI-FI General Information
FAQ
What is in-vehicle Wi-Fi?

Answer
In-vehicle Wi-Fi lets you use your vehicle as a Wi-Fi hotspot so you can
connect to the internet and stream media such as music, video and so on.
Yes. You can take advantage of the free trial through:

Do I need a wireless plan to access the
internet with my vehicle’s Wi-Fi hotspot?

• Applicable Mazda3 and CX-30 (built before July 1, 2021) - Verizon
that’s good for 2GB or 6 months
• Applicable Mazda3 and CX-30 (built July 1, 2021 and later) - AT&T
that's good for 2GB or 3 months
• Applicable CX-5 and CX-9 - AT&T that's good for 2GB or 3 months
whichever comes first.
After the free trial period, you can sign up to Verizon’s/AT&T wireless plan to
continue services.

How do I set up the in-car Wi-Fi
hotspot?

The in-car Wi-Fi hotspot is a separate service provided by Verizon/AT&T for
Mazda vehicles.
Verizon will be the service provider for applicable Mazda3 and CX-30
vehicles, with all service agreements being made between Verizon and the
customer.
AT&T will be the service provider for applicable CX-5 and CX-9 vehicles, with
all service agreements being made between AT&T and the customer.
Using your device, discover the vehicle's designated SSID and use the
appropriate password to set up. Or, you can check for instructions within
MyMazda by accessing QUICK LINKS and tapping "In-Car Wi-Fi."

Will devices automatically connect to
the hotspot after setup?

Yes. Following setup, devices within range will automatically connect to the
hotspot as long as their Wi-Fi is enabled.

What is the download speed?

As the Wi-Fi uses Verizon, your Mazda uses America’s largest and most
reliable 4G LTE network. Download speeds typically run between 5 and 12
Mbps, with peak download speeds reaching up to 50 Mbps.
If you reach the limits list below, simply continue services by signing up for
Verizon’s/AT&T's wireless plan. Verizon/AT&T offers an unlimited plan for $20
per month.

What happens if I reach my Wi-Fi data
limit during my subscription?

• Verizon applicable Mazda3 and CX-30 (built before July 1, 2021) - 2GB
/ 6-month free trial
• AT&T applicable Mazda3 and CX-30 (built July 1, 2021 and later) 2GB / 3-month free trial
• AT&T applicable CX-5 and CX-9 - 2GB / 3-months free trial

How many devices can be connected to You can connect up to five (5) devices to the Wi-Fi hotspot at a time.
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the Wi-Fi hotspot at any given time?
Am I able to check how much data I've
used each month once I have a Wi- Fi
subscription?

During the free trial, you can monitor how much of the 2GB / month limit
was used. If you enroll in Verizon’s/AT&T's $20-per-month unlimited plan,
there will be no data limit.

Where will I have Wi-Fi coverage?

Within the United States, Connected Services uses Verizon’s network,
America’s largest and most reliable 4G LTE network. When driving in Canada,
roaming is available, with up to 512 MB per day available at 2G speeds.

Can an owner use a different Wi-Fi
provider than Verizon in the future?

No, only Verizon/AT&T. This platform is hard-coded to only function with
Verizon/AT&T services. Consideration is being offered for greater flexibility
with future generation platforms.

WI-FI How-To
FAQ

Answer

How do I connect a device to my
vehicle’s Wi-Fi hotspot?

Using your device, discover the vehicle’s designated SSID and use the
appropriate password.

How do I turn the Wi-Fi hotspot
on/off?

First, access the Wi-Fi Settings menu:
1. Select Settings from the Mazda Connect MENU.
2. Select Connectivity.
3. Select Wi-Fi Settings.
From here, you can turn the Wi-Fi off or on. You can also set a designated SSID
and password, much like you would with a home router.

You can manage the Wi-Fi password by following these steps:
1. Select Settings from the Mazda Connect home screen.
How do I manage my Wi-Fi hotspot
2. Select Connectivity.
password?
3. Select Wi-Fi Settings.
4. Select Wi-Fi Password to manage the password.
You can manage the Wi-Fi password by following these steps:
1. Select Settings from the Mazda Connect home screen.
What if I forget my Wi-Fi password? 2. Select Connectivity.
3. Select Wi-Fi Settings.
4. Select Wi-Fi Password to manage the password.
WI-FI Trial Period
FAQ
How do you begin
the Wi-Fi trial?

Answer
Any applicable free Wi-Fi trials and monthly subscriptions are handled directly
with Verizon/AT&T.
If you reach the limits of the free trial, simply continue services by signing up
for Verizon’s/AT&T's wireless plan. Verizon/AT&T offers an unlimited plan for $20 per month.
The customer can contact:

What happens if I
reach my data limit
during the Wi-Fi trial?

• Verizon directly at (800) 331-4331 for applicable Mazda3 and CX-30 (built before July
1, 2021)
• AT&T directly at (800) 331-0500 for applicable Mazda3 and CX-30 (built July 1, 2021
and later)

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• AT&T directly at (800) 331-0500 for applicable CX-5 and CX-9
Please advise the customer to have their IMEI number available, as Verizon/AT&T may
request this infomation during the call.
How To Obtain IMEI Number
Go to the MyMazda App

a. Log into MyMazda app

b. Select “hamburger menu” on
top right of screen

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c. Select “Support”

d. Select “Quick Links”

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e. Select “In-Car Wi-Fi”

f. Instructions & IMEI Displayed

The free trial is good for:
What are the trial
terms for Wi-Fi hotspot?

How can I check

• 2GB or 6 months, whichever comes first, for Verizon applicable Mazda3 and CX30 (built before July 1, 2021)
• 2GB or 3 months, whichever comes first, for AT&T applicable Mazda3 and CX-30 (built
July 1, 2021 and later)
• 2GB or 3 months, whichever comes first, for AT&T applicable CX-5 and CX-9
You can log into the following sites using your login information.
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how much data I've
used during my trial?

Interacting With The App
FAQ
Can I use multiple
devices for the same
account?

• Verizon’s account management website for applicable Mazda3 and CX-30 (built before
July 1, 2021)
• AT&T's Sign In website for applicable Mazda3 and CX-30 (built July 1, 2021 and later)
• AT&T's Sign In website for applicable CX-5 and CX-9

Answer
No, not simultaneously. For security purposes, the app will automatically log
other devices out when a new one logs in.

Do I need to be within a
certain distance of
As long as both the MyMazda app and the vehicle are within range of cellular service,
my Mazda for
Connected Services should work.
Connected Services to work?
Yes, the primary driver can invite up to three (3)
other Connected Services drivers through MyMazda.
The primary driver can also cancel the invites at any
Can I add
time through MyMazda.
multiple Connected Services To add drivers:
drivers to the
1. Go to "My Vehicles"
same Connected
2. Tap “Manage Drivers”
Services account?
3. If a spot is available, tap “+ Invite Driver”
If you change your mind, you can tap
“Cancel Invitation” to retract your invitation to a
secondary driver.
Can I use the app on a tablet
Yes, but some functions may not work properly, as tablets are not fully supported.
instead of a smartphone?
Can I use the
Remote Control feature
while sitting in the
connected vehicle with the
key?

No, none of the Remote Control functions will operate if the key is located inside the car,
or if all of the doors are not closed.

Can I schedule a
service appointment
using Connected Services
on the Mazda
Connect display in my
vehicle?

No, you can only schedule a service appointment through the MyMazda app (or web),
not through the in-vehicle Mazda Connect display.

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Vehicle Status and Vehicle Health Report data
is updated after ignition off. As long as the engine
is running, information is not updated, even if it is
refreshed.
NOTE:
When are Vehicle Status and
Vehicle Health Report data
updated?

• It may take several minutes for Vehicle Status
and Vehicle Health Report to be updated after
ignition off.
• Vehicle Maintenance due data is pulled from
the vehicles MAZDA CONNECT system. The
customer can change the settings at: MAZDA
CONNECT -> Information -> Vehicle Status
Monitor -> Vehicle Maintenance Settings.

You may login to Connected Services using any other smart device by downloading the
If I lose my phone, how can I MyMazda app and using your MyMazda login credentials. Even if you don’t have another
restrict access to Connected smart device, access to Connected Services will be restricted to other users by the
Services?
Identification Management system of the MyMazda app (cannot login without password
or biometric login).

If Remote Engine Start is used, the engine will stop
running automatically after 15 minutes for safety,
security and emissions.
When I use Remote Engine
Start to warm up my vehicle, NOTE: The Remote Engine Start can only be used 2
how long will the engine
consecutive times while the vehicle is not driven.
continue running?
The vehicle must be driven 1-mile or 24-hours must
pass from the last successful Remote Engine Start
for the use count to reset. For more information,
refer to the Connected Services Owner's Manual.

Service Issues
FAQ

Answer

Is my Connected Services reception
affected by weather conditions
or geographic features such as tunnels
or steep valleys?

Yes, inclement weather, remote locations, enclosed areas, or underground
parking garages can affect your service. Use the radio wave reception level
indications of the communication unit to determine if your Connected Services
reception is being affected. For details on the system’s limitations, refer to the
Terms and Conditions.

Can I use Connected Services as
normal during an app update?

It may not be possible to use certain Connected Services functions during
a MyMazda online update.
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Troubleshooting
CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another
vehicle will disable Connected Services on both vehicles.
Problem

Solution
1. Check customer phone and vehicle reception strength. Retry when reception strength
is good or strong.
Go to Reception Level Inspection

Vehicle center display does
not provide Authorization
Code during the MyMazda
App connected services
enrollment.

2. Connected Services Enrollment step 1/3 "Turn
Ignition ON", wait 30 seconds before you select
"Next" on the phone App.
This allows the communication unit time to
connect.
NOTE: Vehicles stored for long periods may
loose GPS clock sychronization. If the vehicle is
stored for a long period, test drive the vehicle to
give the GPS clock time to sychronize before
enrolling.
Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042
installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment
errors. Go to SSPC1.

2020 Mazda3 Infotainment
Software Update Error

Remote function(s)
inoperative.
• Engine Start / Stop
• Door Lock / Unlock
• Lights ON / OFF

1. Check customer phone and vehicle reception strength. Retry when reception strength
is good or strong.
Go to Reception Level Inspection
2. Check for DTC(s) stored. If stored, clear/repair DTC(s) and then retry.
NOTE: Vehicles stored for long periods may loose GPS clock sychronization. If the
vehicle is stored for a long period, test drive the vehicle to give the GPS clock time to
sychronize before testing connected vehicle functions.
NOTE: The customer can view the reason for remote function failure.
Example 1 (Push notification)

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OS Lock Screen
Tap the push notification

Home
Tap the alert card

Inbox Detail
Tap "check vehicle status"

Example 2 (Activity History)