Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Transaction
No:

2036935/20

Release date:

6/24/2021

Condition
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range To

All Models

2018-2022

All

All

All

All

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2036935/20

06/24/21

00-18-07

To include additional
models and model year
applicability.

2036935/17

04/14/20

00-18-07

To include additional
models and model year
applicability.

2036935/16

03/19/20

00-18-07

Update metadata
selection adding new
model year.

2036935/1

6/4/14

V001405

Original publication.

Note:
This technical bulletin MUST be read in its entirety.
Effective immediately, all claims for By-pack components missing, incorrect or damaged, MUST have an
accompanying Doc-It case uploaded in the Warranty Information and Service Evaluation (WISE) system
for a valid warranty claims submission. Please see the warranty section of this technical bulletin for
details on uploading the required information.

Page 1 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Transaction
No:

2036935/20

Release date:

6/24/2021

Technical Background
Tip:
By-Pack is the term used to describe the bag that is delivered with the vehicle that contains the parts to
be installed at PDI, i.e. Wheel Center Caps, Lug Caps, Wiper Blades, Etc. Figure 1.

Figure 1.
Checking the By-Pack at Delivery
By-Pack components may be missing, incorrect or damaged at delivery.

By-pack issues should be claimed in one of two ways, Transportation Claim or Warranty Claim.
 Transportation Claim: At delivery off the truck the By-pack is opened or damaged and component(s)
are missing or damaged due to By-Pack damage.
 Warranty Claims: By-pack is sealed and component(s) are missing, or there are incorrect
component(s) in the By-pack for the vehicle the bag is assigned to, or there are damaged
component(s) in a sealed undamaged By-pack.

Page 2 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Transaction
No:

2036935/20

Release date:

6/24/2021

Note:
It is very important to check the By-pack at vehicle acceptance off the truck to determine if a
transportation claim should be filed. The by-pack must be inspected and the contents verified within 48
hours (second working day) after receipt. If this time frame is missed to file a transportation claim, the
claim CANNOT be filed under warranty and the dealer will have to absorb the cost. If a By-pack claim is
filed under warranty that doesn’t meet the requirements for a warranty claim, the claim will be debited
back to the dealer.

Production Solution
Not applicable.

Service
Note:
If applicable, please ensure any one time use part or parts are replaced in accordance with the repair
manual information in Elsa.
Please note that the ePDI form has been updated to include the By-pack condition and content check at
vehicle acceptance off the truck (Figure 2).

Figure 2.

Page 3 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Transaction
No:

2036935/20

Release date:

6/24/2021

By-pack Inspection
At vehicle delivery off the truck at the dealer and at PDI, the By-pack must be inspected for condition and
contents. Please note the following:
 It is very important to check and make note of the condition of the By-pack at delivery off the
truck. This is due to the 48 hours (second working day) limit to file a transportation claim.
 Most vehicles have contents label(s) affixed to the bag. If the label is not in English the part number
can be used as a guide to perform the check.
 Check the VIN on the By-pack to verify that the By-pack is the correct one for the car.
 Using the content label(s) will help determine the proper contents of the bag (figures 3 and 4). There
may be multiple contents labels on the bag.
 For By-packs that do not have English translated contents label or no content label, the By-pack can
still be inspected for the standard equipment such as, wheel center caps, lug caps, key(s), tow hook
covers, license plate bracket(s), wiper blades, etc.
 For models produced in Mexico (Tiguan LWB, Jetta, Golf, GTI, Golf Sportwagen, Beetle & Beetle
Convertible) the By-pack is located in the front passenger’s side floor, Figure 5. The By-pack has
separations (pouches) for the Key(s) and Tow Hook Covers and other components depending on trim
level (Figure 6). All vehicles produced in Mexico has one key in the By-pack (Figure 7) and one key
tether to the wiper stalk (Figure 8).
 For models produced in the U.S.A (Atlas and Passat) the By-pack is located in the luggage
compartment (Figure 9).
 For models produced in Germany (Areton, Tiguan Limited, Golf R, e-Golf & CC) the By-pack is located
in the luggage compartment (Figure 10).
Note:
The Tiguan Limited produced in Osnabrück, Germany, has one key tether to the wiper stalk and the other
key(s) in the By-pack.

Page 4 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Figure 3

Transaction
No:

2036935/20

Release date:

6/24/2021

Figure 4

Page 5 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Transaction
No:

2036935/20

Release date:

6/24/2021

Figure 5. By-pack Location for cars produced in
Mexico

Figure 6. Separation pouches for key(s) tow hook
cover, etc.

Figure 7. One key in By-pack for cars produced in
Mexico.

Figure 8. One key tether to the wiper stalk for cars
produced in Mexico.

Page 6 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Figure 9. Passat By-pack located in the luggage
compartment

Transaction
No:

2036935/20

Release date:

6/24/2021

Figure 10. Tiguan Limited By-pack located in the
luggage compartment

Note:
Make sure to properly document the condition of the By-pack on the transportation delivery form.
Document whether the By-pack bag is undisturbed (Sealed, no damages) or disturbed (opened,
component(s) missing or the bag is damaged. The transportation delivery form may be requested when a
transportation claim is filed.
In cases where the By-pack is found to be disturbed in any way, the claim should be filed as a
transportation claim.
ONLY if the By-pack is completely undisturbed and parts are found missing, wrong or damaged, should
the claim be filed under warranty.
By-pack Warranty Claim
To file a warranty claim for By-Pack component(s), the requirements will vary based on the issue found
with the By-Pack. See warranty claim guide and By-Pack picture requirement below:
Warranty Claim Guide
Tip:
Best Practice - At PDI BEFORE opening the By-Pack spread out the By-pack on a work bench or table
exposing all the contents as best as possible and take a picture of the front and rear of the By-Pack
(Figures 11 and 12). Make sure that the components labels with VIN is captured in the photo and check
for missing components during this time.

Page 7 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Figure 11.

Transaction
No:

2036935/20

Release date:

6/24/2021

Figure 12.

Missing Component(s) - The By-pack bag is found completely sealed and items are missing.
 Take pictures of the sealed By-pack clearly showing that the component is not in the bag. In the case
of a part missing from a pouch (for example a key or tow hook cover) or packaging inside the bag (for
example wheel center cap or lug caps), take a close up picture of the pouch or packaging.
 Take a picture of the component label showing the VIN and parts list. The picture should be legible to
read.
Incorrect Component(s) - At PDI an incorrect part is found in the By-Pack.
 Take a picture of the incorrect part
 Take a picture capturing the part number on the part (or part package).
 Take a picture of the component label showing the VIN and parts list. The picture should be legible to
read.

Page 8 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Transaction
No:

2036935/20

Release date:

6/24/2021

Damaged Component(s)
 Check the By-Pack bag for signs of damages due to outside influence.
 Take picture(s) of the damaged part indicating the damage.
Tip:
If pictures of the sealed By-Pack were taken as indicated in the “Best Practices” tip above, submit the
pictures with the picture of the damaged part.
Note:
By-pack Picture Requirements.
For By-pack related warranty claims for missing, incorrect or damaged components, the pictures taken as
described in the “Warranty Claims Guides” section above, must be submitted electronically in WISE (DocIt section) for the submission of a valid claim. Please use the pictures in figures 1, 3, 6, 7, 11 & 12 of this
bulletin as reference when taking pictures. Provide the pictures taken to your Warranty Administrator for
upload in WISE when the warranty claim is filed (see Warranty section below). Failure to provide pictures
to support a By-pack warranty claim will result in the claim being debited back to the dealer.
Note:
By-pack related issue during new vehicle launch periods.
For By-pack issues during new vehicle launch periods, dealers are required to open a Volkswagen
Technical Assistance (VTA) ticket and attach pictures to the VTA. Refer to the guides in this TB for taking
By-pack pictures for attachment to a VTA ticket. Please note that the requirements for valid By-pack
related warranty claim outlined in this TB also apply during new vehicle launches.

Page 9 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Transaction
No:

2036935/20

Release date:

6/24/2021

Warranty
Information only.
Tip:
 When filing a warranty claim for missing or incorrect items in the by-pack, all parts should be filed on
one claim line.
 Wheel Locks are no longer factory installed parts and therefore are not covered under warranty when
missing at PDI. Please reference service circular VSP-13-02 on Service Net, for info on the procedure
for missing wheel locks.

Uploading Technical Bulletin Information In WISE
Note:
Stating December 4, 2017 the Doc-It function in WISE has been updated to accept information specific to
Technical Bulletins. Details of the required information is provided in the service section of this bulletin.

Page 10 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Transaction
No:

2036935/20

Release date:

6/24/2021

Page 11 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Transaction
No:

2036935/20

Release date:

6/24/2021

Page 12 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Transaction
No:

2036935/20

Release date:

6/24/2021

Note:
All fields marked with an asterisks (*) must be populated for the Doc-It case to be submitted successfully.
Tip:
The 7 digit technical bulletin instance number remains the same for the life of the bulletin. The seven
digits are followed by a “/” and a number that indicate the versions of a technical bulletin. For example
2036935/2 indicates the second version of the technical bulletin with instance number 2036935.

Required Parts and Tools
No Special Parts required.
No Special Tools required.

Page 13 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-07 - By-Pack at Delivery (U.S. Only)

Transaction
No:

2036935/20

Release date:

6/24/2021

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 14 of 14
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.