NUMBER:
GROUP:
DATE:

08-080-21
08 - Electrical
May 8, 2021

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

SUBJECT:
UGG and UGM Connectivity Activation
OVERVIEW:
This bulletin involves updating the radio software level to 23.02.64.12.
MODELS:
2021

(MV)

Jeep Compass (Italy PHEV)

2020

(M7)

Jeep Compass (Italy PHEV)

NOTE: This bulletin applies to vehicles within the following markets/countries: EMEA.
NOTE: This bulletin applies to vehicles built on or before January 18, 2021 (MDH 0118XX)
vehicles equipped with:
• Uconnect 4 with 7” Display (Sales Codes UGG) with Connectivity - Europe (Sales Code
RTK).
• Uconnect 4 with 8.4” Display (Sales Code UGM) with Connectivity - Europe (Sales Code
RTK) without GPS Navigation (Sales Code JLN).
SYMPTOM/CONDITION:
Customers may experience the following:
• Full Connectivity feature is missing.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
DealerCONNECT/Service Library, verify all related systems are functioning as designed. If
Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are
present, record the issues on the repair order and repair as necessary before proceeding further
with this bulletin.
If the customer describes the symptom/condition listed above perform the Repair Procedure.
REPAIR PROCEDURE:
NOTE: Updating the radio’s software may cause the radio to reset back to factory default
settings. The customer should be advised that they may need to reset the personal
settings, theme, color, presets and favorites. Phones may need to be paired again.
1. Has a USB flash drive been created?
• YES>>> Proceed to Step 7
• NO>>> Proceed to Step 2.
2. Go to DealerCONNECT> Service> Uconnect Command Center> Uconnect> Dealer software
downloads to download the files.

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3. If a security message appears “Do you want to view only the web page content that was
delivered securely?” (Fig. 1) Press ‘No’ to continue.

Fig. 1
Pop-up Security Message

NOTE: A blank USB flash drive must be used to download the software. Only one software
update can be used on one USB flash drive.
NOTE: If the software cannot be downloaded, make sure you have proper security access. If
not, have the Service Manager or Shop Foreman download the software update.
4. Download the software update file to your local PC’s desktop. Make sure to select the “MAC”
radial button for all downloads (Fig. 2) .

Fig. 2
MAC Download

5. To download the software files to a USB flash drive, follow the on-screen instructions and
perform the following (Fig. 3) :
• Blank USB flash drive needs to be formatted as FAT32.
• Acquire a blank USB flash drive with at least 4 GB of space.
• Download the software update file to your local PC’s desktop.
• Be sure to extract the file before copying it to the blank USB flash drive.
• One blank USB flash drive will be needed for each radio updated. Additional updates can not
be made on the same USB flash drive.
• Once the file is saved to the USB flash drive, it is recommended you physically label the
USB flash drive with the bulletin number and proper radio Sales Codes.

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08-080-21

Fig. 3
USB Flash Drive Formatted

NOTE: The engine should be running and radio powered on during the update.
NOTE: There will be a variety of screens displayed throughout the update process, including
black screens.
6. Download extracted file to blank USB flash drive (Fig. 4) .

Fig. 4
Files On USB Flash Drive

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7. Insert the correct USB flash drive with new software into USB port (Fig. 5) .

Fig. 5
USB Port Location
1 - USB port for radio update.

8. The next screen display will have the current and update software levels. The radio will be
updated to 23.02.64.12 (Fig. 6) .

Fig. 6
Radio Software Level

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08-080-21

9. Is the radio at software level 23.02.64.12 or higher?
• YES>>> The radio software is already up to date. Normal diagnostics need to be performed.
• NO>>> The radio software needs to be updated. Proceed to Step 10.
NOTE: If the radio software level is at or above the level on the USB flash drive, DO NOT
perform the update.
10. Press the soft key “Yes” to start the update.
NOTE: DO NOT cycle the ignition or touch the radio during the update process.
11. If you see during reflash on the screen any error message like “Error code 187, 255 or 260”
there is a reading problem with USB stick. Just reinsert USB and if it repeats use another USB
stick (Fig. 7) .

Fig. 7
Error Message Display

12. The update may take up to 30 minutes to load. No other actions will be needed to initiate the
update.

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NOTE: There will be a variety of screens displayed throughout the update process. A black
screen will appear multiple times in the process for a few minutes (Fig. 8) .

Fig. 8
Percentage Completed Screen

NOTE: DO NOT remove the USB at any point of the update process.
13. After the update is done the screen will display “Update successful” see (Fig. 9) .

Fig. 9
Update Successful Screen

14. Remove the USB flash drive from the USB port.
NOTE: Do not turn off the vehicle, the update has not been completed. The update will be
completed when the radio displays a normal operating screen.
15. Reinstall the USB flash drive into the USB port. The screen will display the current and
updated software levels.

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08-080-21

16. Do both software levels read 23.02.64.12?
• YES>>> Proceed to Step 17.
• NO>>> Perform the software update again. Proceed to Step 10.
NOTE: If the software update has failed twice, normal diagnostic should be performed, the
radio may need to be replaced.
17. Remove the USB flash drive from the USB port. This bulletin has been completed.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No: Description
18-60-02-HQ
Radio, Software - Create USB
Jump Drive From Uconnect
Website (One Time Only)
(0 - Introduction)
18-60-02-HR
Radio, Check Software Level
and Perform Software Update
Radio LOP
(0 - Introduction)

Skill Category
6 - Electrical and Body Systems

Amount
0.8 Hrs.

6 - Electrical and Body Systems

0.4 Hrs.

NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive. The dealer can only use the download LOP, one
time for each of the radios listed.
FAILURE CODE:
The dealer must use failure code CC with this Service Bulletin.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service
Bulletin, failure code CC is to be used.
• When utilizing this failure code, the 3C’s (customer’s concern, cause and correction) must be
provided for processing Service Bulletin flash/reprogramming conditions.
CC

Customer Concern