W50 Combo Rev2 Service Bulletin/Repair Instructions

Revision (2) May 2021

Dealer Service Instructions for:
Customer Satisfaction Notification W50

Driver Air Bag

NOTE: Parts MUST be RETURNED ignore information in PRAS system.

SPECIAL RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!

NOTE: Parts Information Section has been revised. In order for customers to

receive their cash gift card they will need to contact 833-585-0144 and complete

a short survey.
Remedy Available

2011-2012 (LX) Chrysler 300

NOTE: Some vehicles above may have been identified as not involved in this

campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer used vehicle

inventory. Dealers should complete this campaign service on these vehicles

before retail delivery. Dealers should also perform this campaign on vehicles in

for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject

Although not currently under recall, FCA is requesting that certain customers

allow dealers to replace their Driver Air Bag (DAB). The manufacturer of the air

bag has requested the assistance of various automakers to obtain a large number of

air bag inflators from around the country for testing.
Repair

The DAB will be replaced and the original DAB will be returned to the

manufacturer for testing.

 Copyright 2021, FCA US LLC, All Rights Reserved
(tdb)
Customer Satisfaction Notification W50 – Driver Air Bag
Page 2
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Parts Information

NOTE: All involved vehicle owners known to FCA are being notified of the

service requirement by phone. An appointment will be scheduled by a threeway phone call between the third-party, customer and dealer. Once the

appointment is scheduled, the dealer will order the part on the customer’s

behalf.

SPECIAL NOTE: The dealer will order the driver air bag with the part

number supplied by the third party agent. The part will be shipped from the

PDC. Dealer should confirm part has arrived before customer comes in for

service visit.

The appropriate DAB for each vehicle is VIN specific.

VIN specific parts application is available through the Global Recall System

(GRS) and Vehicle Information Plus (VIP).

 To use GRS, enter DealerCONNECT, click on the “Service” tab, click on

“Global Recall System,” enter the recall number in the “Recall Code:”

box, and select “VIN” in the “List By:” drop down menu.

 To use VIP, enter DealerCONNECT, click on the “Service” tab, click on

“Single VIN Inquiry,” enter the VIN and mileage, click “View,” then

click on the “Coverages” tab and view the “Recall” section.

Required parts should be ordered through DealerConnect Parts Order.
Parts Return

NOTE: Parts MUST be RETURNED ignore information in PRAS system
Parts Manager: Please follow these instructions. Print a copy of the yellow

colored page and tape it over two sides of the box so it can be easily identified by

the return facility.

Air bag must be picked up once removed, do not hold with standard recall parts.

NOTE: Parts MUST be RETURNED ignore information in PRAS system.
Customer Satisfaction Notification W50 – Driver Air Bag
Page 3
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Parts: Manager
HEALTHY INFLATOR RETURN

Please print a copy of this page and tape it over two sides of the box so it

can be easily identified by the return facility.
This will get returned with other Takata Airbag returns.
HEALTHY INFLATOR RETURN
NOTE: Parts MUST be RETURNED ignore information in PRAS system.
Customer Satisfaction Notification W50 – Driver Air Bag
Page 4
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Special Tools

The following special tools are required to perform this repair:

 NPN
wiTECH MicroPod II
 NPN
Laptop Computer
 NPN
wiTECH Software
NOTE: Parts MUST be RETURNED ignore information in PRAS system.
Customer Satisfaction Notification W50 – Driver Air Bag
Page 5
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Service Procedure

WARNING: To avoid serious or fatal injury on vehicles equipped with air

bags, disable the Supplemental Restraint System (SRS) before attempting any

steering wheel, steering column, air bag, seat belt tensioner, impact sensor or

instrument panel component diagnosis or service. Disconnect and isolate the

battery negative (ground) cable, then wait two minutes for the system

capacitor to discharge before performing further diagnosis or service. This is

the only sure way to disable the SRS. Failure to take the proper precautions

could result in accidental air bag deployment.

At no time should any source of electricity be permitted near the inflator on

the back of a non-deployed air bag. When carrying a non-deployed air bag,

the trim cover or air bag cushion side of the unit should be pointed away from

the body to minimize injury in the event of an accidental deployment. If the

air bag unit is placed on a bench or any other surface, the trim cover or air

bag cushion side of the unit should face upward to minimize movement in the

event of an accidental deployment.
WARNING: To avoid serious or fatal injury, use extreme care to prevent any

foreign material from entering the Driver Air bag (DAB), or becoming

entrapped between the DAB cushion and the DAB trim cover. Failure to

observe this warning could result in occupant injuries upon air bag

deployment.
WARNING: To avoid serious or fatal injury, the driver air bag trim cover

must never be painted. Replacement air bags are serviced with trim covers in

the original colors. Paint may change the way in which the material of the

trim cover responds to an air bag deployment. Failure to observe this warning

could result in occupant injuries upon air bag deployment.
NOTE: Parts MUST be RETURNED ignore information in PRAS system.
Customer Satisfaction Notification W50 – Driver Air Bag
Page 6
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Service Procedure [Continued]

A. Removal

1. Disconnect the Intelligent Battery

Sensor (IBS) then disconnect and

isolate the negative cable from the

battery. Wait two minutes for the

system capacitor to discharge before

further service.
2. Remove the screw access covers

from each side of the steering wheel

rear trim cover (Figure 1).
ACCESS COVER
Figure 1 – Screw Access Cover
SCREW
3. Working through the access holes in

each side of the steering wheel rear

trim cover, remove the two screws

that secure the DAB and floating horn

switch unit to the steering wheel

armature (Figure 2).
4. Pull the DAB and floating horn

switch unit away from the steering

wheel far enough to access the

electrical connections on the back side

of the unit (Figure 3).
Figure 2 – DAB and Floating Horn

Switch Unit Screw

ELECTRICAL

CONNECTIONS
DAB AND HORN

SWITCH UNIT
DAB SCREWS
Figure 3 – Electrical Connections

NOTE: Parts MUST be RETURNED ignore information in PRAS system.
Customer Satisfaction Notification W50 – Driver Air Bag
Page 7
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Service Procedure [Continued]

5. Disconnect the steering wheel

wire harness connector from

the floating horn switch

connector on the back of the

DAB unit (Figures 4 and 5).
HORN SWITCH CONNECTOR
DAB AND HORN

SWITCH UNIT
DAB CONNECTORS
Figure 4 – Horn Switch Connector
HORN SWITCH CONNECTOR
DAB CONNECTORS
INTEGRAL LATCHES
Figure 5 – Driver Air Bag

NOTE: Parts MUST be RETURNED ignore information in PRAS system.
Customer Satisfaction Notification W50 – Driver Air Bag
Page 8
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Service Procedure [Continued]

CAUTION: Do not pull on the clockspring pigtail wires or pry on the

connector insulators to disengage them from the Driver Air bag (DAB)

inflator initiator connector receptacles. Improper removal of these pigtail

wires and their connector insulators can result in damage to the air bag

circuits or the connector insulators.

6. The clockspring DAB pigtail wire connector insulators are secured by integral

latches to the air bag inflator connector receptacles, which are located on the

back of the DAB housing. Pinch both latches firmly, then pull the insulators

straight out from the air bag inflator to disconnect them from the connector

receptacles (Figures 5 and 6).

7. Remove the DAB from the steering wheel. Do not discard, the DAB must be

returned to the manufacturer for testing. Place the removed DAB in the same

box the new DAB was received in.

DAB CONNECTOR
INTEGRAL LATCH
HORN SWITCH CONNECTOR
DAB CONNECTOR
INTEGRAL LATCH
Figure 6 – Driver Air Bag

NOTE: Parts MUST be RETURNED ignore information in PRAS system.
Customer Satisfaction Notification W50 – Driver Air Bag
Page 9
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Service Procedure [Continued]

B. Installation

1. Position the NEW DAB and floating horn switch unit close enough to the

steering wheel to reconnect the electrical connections to the back of the air bag

housing (Figure 4).

2. Reconnect the steering wheel wire harness connector to the floating horn switch

connector on the back of the DAB unit (Figures 4 and 5).

3. Reconnect the wire connectors to the air bag inflator connector receptacles by

pressing straight in on the connector insulator. Be certain to engage each keyed

and color-coded connector to the matching connector receptacle. You can be

certain that each connector is fully engaged in its receptacle by listening

carefully for a distinct, audible click as the connector latches snap into place

(Figures 5 and 6).

4. Carefully position the DAB and floating horn switch unit into the steering

wheel hub. Be certain that none of the steering wheel wiring is pinched between

the air bag housing or the horn switch and the steering wheel armature

(Figure 3).

5. Working through the access holes in each side of the steering wheel rear trim

cover, install and tighten the two screws that secure the floating horn switch and

DAB unit to the steering wheel armature. Tighten the screws to 13 N·m

(10 ft. lbs.) (Figure 2).

6. Install the screw access covers on each side of the steering wheel rear trim

cover (Figure 1).

7. Do not reconnect the negative cable to the battery at this time. The

Supplemental Restraint System (SRS) Verification Test procedure should be

performed following service of any SRS component.

NOTE: The following procedure should be performed using the wiTECH

scan tool to verify proper SRS operation following the service or

replacement of any SRS component. Be certain that the wiTECH scan tool

contains the latest version of the proper diagnostic software.

NOTE: Parts MUST be RETURNED ignore information in PRAS system.
Customer Satisfaction Notification W50 – Driver Air Bag
Page 10
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Service Procedure [Continued]

NOTE: During the following SRS test, the battery negative cable remains

disconnected and isolated as it was during the component removal and

installation procedures.

8. Connect the wiTECH micro pod II to the 16-way Data Link Connector (DLC).

The DLC is located on the driver side lower edge of the instrument panel, near

the steering column opening cover and outboard of the steering column.

NOTE: Follow the appropriate SRS verification test procedure either

Step 8 or Step 9 depending on ignition type.

9. If the vehicle is equipped with Standard Key Ignition. Failure to follow these

instructions may result in possible serious or fatal in jury.

a. Turn the ignition switch to the “RUN” position then exit the vehicle with the

scan tool and close the doors.

b. Check to be certain that nobody is in the vehicle, then connect the battery

negative cable to the battery post and tighten the clamp nut to 5 N·m

(44 in. lbs.). Connect the IBS.

10. If the vehicle is equipped with Keyless Go. Failure to follow these instructions

may result in possible serious or fatal in jury.

a. Remove the Occupant Restraint Controller (ORC) fuse (Figure 7).

b. Connect the battery negative cable to

the battery post and tighten the clamp

nut to 5 N·m (44 in. lbs.). Connect the

IBS.
ORC FUSE
c. Wait two minutes before proceeding.

d. Cycle the ignition to the on position.

e. Reconnect the ORC fuse (Figure 7).
Figure 7 – ORC Fuse
NOTE: Parts MUST be RETURNED ignore information in PRAS system.
Customer Satisfaction Notification W50 – Driver Air Bag
Page 11
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Service Procedure [Continued]

11. Open the wiTECH 2.0 website.

12. Enter your “User id” and “Password” and your “Dealer Code”, then select

“Sign In” at the bottom of the screen. Click “Accept”.

13. Starting at the “Vehicle Selection” screen, select the appropriate vehicle and

Device Name.

14. From the “Action Items” screen, click “All DTCs”, select “Clear All DTCs”,

click “Continue” and then click “Close”.

15. If DTCs are still stored, cycle the ignition OFF/ON to change DTC status from

“active” to “stored” then clear DTCs again.

16. Turn the ignition switch to the “OFF” position for about 15 seconds, and then

back to the “RUN” position. Observe the air bag indicator in the instrument

cluster.


The air bag indicator should illuminate from four to six seconds, and then

go out. This indicates that the SRS is functioning normally and that the

repairs are complete.

If the air bag indicator fails to light or the light remains ON, there is still

an active SRS fault or malfunction. Refer to the appropriate diagnostic

information to diagnose the problem.
17. Turn the ignition to the “OFF” position.

18. Close the hood and remove the wiTECH micro pod II from the DLC.

19. Return the vehicle to the customer.
NOTE: Parts MUST be RETURNED ignore information in PRAS system.
Customer Satisfaction Notification W50 – Driver Air Bag
Page 12
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the

DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid

will be used by FCA to record Customer Satisfaction Notification service

completions and provide dealer payments.

Use the following labor operation number and time allowance:
Replace Air Bag Module
Labor Operation

Number
Time

Allowance
19-W5-01-82
0.4 hours
NOTE: See the Warranty Administration Manual, Recall Claim Processing

Section, for complete claim processing instructions.
Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on

the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service

requirement by phone.
NOTE: Parts MUST be RETURNED ignore information in PRAS system.
Customer Satisfaction Notification W50 – Driver Air Bag
Page 13
NOTE: SPECIAL DAB RETURN INSTRUCTIONS ON PAGES 2 and 3 - DO NOT SCRAP!
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

VIN lists may contain confidential, restricted owner name and address information that was

obtained from the Department of Motor Vehicles of various states. Use of this information is

permitted for this notification only and is strictly prohibited from all other use.
Additional Information

If you have any questions or need assistance in completing this action, please

contact your Service and Parts District Manager.

Customer Service / Field Operations

FCA US LLC
NOTE: Parts MUST be RETURNED ignore information in PRAS system.
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION

Driver Air Bag
[Model Year and Model]

VIN XXXXXXXXXXXXXXXXX
W50
LOGO
VEHICLE PICTURE
Dear [Name],

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of

our customers. We are constantly monitoring the quality of our products and looking for

opportunities to improve our vehicles even after they are sold. Because your long-term

satisfaction is important to us, we are contacting you on important improvements we would

like to make to your vehicle [1]. This will be done at no charge to you.

We are recommending the following improvements be performed on certain [2011 and 2012

model year (LX) Chrysler 300] vehicles.

WHY DOES MY VEHICLE NEED REPAIRS?

Although not currently under recall, FCA is requesting that certain customers allow dealers to

replace their Driver Air Bag (DAB). The manufacturer of the air bag has requested the

assistance of various automakers to obtain a large number of air bag inflators from around the

country for testing.
YOUR SCHEDULING OPTIONS

1. RECOMMENDED OPTION

Call your authorized Chrysler /

Dodge / Jeep® / RAM Dealership

2. Call the FCA Recall Assistance

Center at 1-800-853-1403. An

agent

can

confirm

part

availability and help schedule an

appointment

3. Visit recalls.mopar.com, scan the

QR code below, or download the

Mopar Owner’s Companion App.
QR Code
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?

FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will

replace the DAB. The estimated repair time is one hour. In addition, your dealer will require

your vehicle for proper check-in, preparation, and check-out during your visit, which may

require more time. Your time is important to us, so we recommend that you schedule a service

appointment to minimize your inconvenience. Please bring this letter with you to your

dealership.

TO SCHEDULE YOUR FREE REPAIR,

CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you

may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]

Once we receive and verify the required documents, reimbursement will be sent to you within

60 days. If you have had previous repairs performed and/or already received reimbursement,

you may still need to have the repair performed.

We apologize for any inconvenience, but are sincerely concerned about your satisfaction.

Thank you for your attention to this important matter.
Get access to recall notifications,

locate your nearest dealer, and more

through this website or Mopar

Owner’s Companion App. You will be

asked to provide your Vehicle

Identification Number (VIN) to

protect and verify your identity.

DEALERSHIP INSTRUCTIONS

Please reference CSN W50.
Customer Assistance/Field Operations

FCA US LLC
Mr. Mrs. Customer

1234 Main Street

Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

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