91 Google Earth is greyed out or does not function in the MMI with a warning, "The subscription has
expired"
91 21 07 2060681/3 June 16, 2021. Supersedes Technical Service Bulletin Group 91 number 20-41 dated
December 1, 2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A5
Sportback,
S5
Sportback,
and SQ5

2018

All

MIB2

A3, A3
Cabriolet,
S3, A3
Sportback,
A3 e-tron,
A4, A4
allroad, S4,
A5, A5
Cabriolet,
S5, S5
Cabriolet,
Q3, Q5, and
SQ7

2017 - 2018

All

MIB2

A6, S6, A7,
S7, RS6,
RS7, A8,
S8, Q7, R8,
TT, TTS,
and TTRS

2016 - 2018

All

MIB2

RS 5, RS 5
Cabriolet,
and RS 5
Sportback

2019

All

MIB2

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised header (Added MY19 RS 5)
Revised Service (Updated SVM table for MY19 RS 5)

2

12/01/2020

Revised Condition (Added Customer Statement)
Revised Service (Updated Service steps and clarified)

Page 1 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

1

10/22/2020

Initial publication

Customer states:
 The Google Earth option in the MMI is greyed out (Figure
1), or there is an error when starting the service that
states, "The subscription has expired."
 The customer must have an active Audi connect PRIME
subscription (check: www.myaudiconnect.com).
Or
 The customer received a letter from Audi indicating an
MMI software upgrade "might" be possible.

Figure 1. Google Earth is greyed out.

Technical Background
The Google Earth navigation map view is a separate online service that provides an overlay of satellite imagery to
the standard navigation map data (the standard map data is locally stored in the MMI's memory). The Google
Earth service was retired at the end of the calendar year 2020. In its place, a new service provided by HERE has
been activated to provide the same technical product of satellite imagery for the navigation map.

Production Solution
New MIB MMI software was introduced into production for some models in model year 2019.

Service
The customer letter was sent out to all customers with a vehicle that had the affected MMI software. However, not
all vehicles will have MMI hardware that is able to be upgraded to the new maps service. Be aware that in these
cases, even if a software update is performed, the Satellite Maps feature will not be upgraded to the new service.
The dealer's responsibility is first to check to ensure that the customer has an active Audi connect PRIME
subscription. This customer concern can normally exist when the vehicle does not have an active PRIME
subscription. If this repair is performed without the vehicle having an active PRIME subscription or without Audi's
letter, then a warranty claim cannot be submitted. It is possible that a customer received the letter and has asked
for the software update to be performed after they have let their Audi connect Prime subscription expire. If no
letter was received, the customer must have an active Audi connect Prime subscription at the time of the repair
(the customer can subscribe if the service is expired).

Page 2 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

How to check for an active PRIME subscription:
Option 1: With a dealer account, log into www.myAudiconnect.com (Audi connect subscription portal) and put the
customer's VIN in "Manage" to view the customer's account. If the VIN does not show, two conditions can exist.
Either a 6-Month Trial was never started for the vehicle, or the vehicle was purchased from a different dealer and
is not viewable in the subscription portal for your dealer account. If the vehicle was purchased from a different
dealer, call the Audi connect subscription hotline to ask for assistance in verifying that the customer has an active
subscription: 888-545-9434.
Option 2: In the MMI, select "Audi connect" and verify if the Weather and News services are working. If they
function, then the PRIME services are active.
Option 3: Add the customer's VIN into the myAudi app using your account. To view the subscription, navigate in
the app to User Profile (person icon in the lower right of the app) >> Account Settings >> Subscriptions. You can
then select the VIN and see the PRIME subscription status.
How to determine Software Update Compatibility:
Not all Audi models will receive the ability to use the new Satellite Imagery service provided by HERE. All Audi
models starting with Model Year 2019 (except for MY19 RS 5) with the MIB2 or MIB2+ system support the new
Satellite Imagery service by default from the factory. Certain MY17-18 models with MIB2 can be updated with
MMI software to support the new service.
The following models do NOT support the new service with no service software planned:
 All models with MMI3G+ Navigation (MY12-MY19).
 MY15-16 A3 (MIB1 Navigation all software levels).
 MY16-18 A6 and A7 (MIB2 High Navigation all software levels).
 MY16-17 TT and R8 (MIB2 High Navigation with Cluster 4-5)*.
 MY17 A4, A5, and Q7 (MIB2 High Navigation and Cluster 4-6)*.
 MY18 A4, A5, Q5, and Q7 (Built on or after May 1, 2018) with software version equal to 1320.
 MY18 A3 (Built on or after May 1, 2018) with software version equal to 1368.
 MY19 RS 5’s built before CW01/19 with software version 1320. (Check MMI software level against the table
below because some vehicles built during this time are compatible after the software update).
*Some Model Year 2017 TT and R8 vehicles support the software update with Cluster 6 MMI software.
Additionally, some Model Year 2017 A4, A5, Q5, and Q7 vehicles built after CW45/16 came with Cluster 7 from
the factory and can support the software update (see below). It is important to note that all models with Cluster 6
MMI software do not support the software update (see table below).
The following models can support the new service after an MMI software update:
 MY17 A3, TT, and R8 with MIB2 High Navigation and Cluster 6-8 MMI software.
 MY18 A3, TT, and R8 all with MIB2 High Navigation.
 MY17 A4, A5, and Q7 with MIB2 High Navigation and Cluster 7-8 MMI software.

Page 3 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

 MY18 A4, A5, Q5, and Q7 all with MIB2 High Navigation and with software less than version 1320.
The following models have the new service by default with the factory-installed MMI software (No update
required):
 MY19 A4, A5 (including RS 5), Q5, and Q7 all with MIB2 High Navigation and with software version 1316.
Software Compatibility Table:
Using the information in the MMI settings under "Version Information" in the vehicle, you can view the software
train and software version currently installed in the customer's vehicle.

Vehicle

Cluster

Software Train

Software
Version

Production
Release Date

SW Update
Capable?

Version

A3/TT

6

P3254

694

22/16

NO

A3/TT

7

P3319

906

45/16

YES

A3/TT

8

P4163

1110

22/17

YES

A3/TT

8

P4219

1196

30/17

YES

A3

8

P4263

1368

18/18

NO

A4/A5/Q5/Q7

6

P3252

692

22/16

NO

A4/A5/Q5/Q7

4

P2149

443

35/16

NO

A4/A5/Q5/Q7

4

K2153

888

45/16

NO

A4/A5/Q5/Q7

7

P3639

918

45/16

YES

A4/A5/Q5/Q7

8

P4171

1118

22/17

YES

A4/A5/Q5/Q7

8

P4213

1178

30/17

YES

A4/A5/Q5/Q7

8

P4246

1320

18/18

NO

A4/A5/Q5/Q7

10

P5087*

1316

CW01/19

N/A

A6/A7

4

P0536

387

45/15

NO

A6/A7

6

P3237

671

22/16

NO

A6/A7

4

K0539

901

39/16

NO

A6/A7

6

P3317

902

45/16

NO

Page 4 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

A6/A7

6

K3324

925

48/16

NO

A6/A7

6

P3327

980

22/17

NO

R8

6

P3256

696

22/16

NO

R8

7

P3320

907

45/16

YES

R8

8

P4209

1174

22/17

YES

R8

8

P4262

1364

18/18

YES

*No update required for P5087 software with version 1316. This software version supports the new satellite
imagery service by default.
How to determine which Software Update should be applied for a compatible MMI:
 For A3, A4, A5, Q5, and Q7, please see TSB 2055591: 91 MIB2 High: infotainment system sporadically
reboots to update the MMI software.
 For TT & R8, please see TSB 2060264: 91 Audi Smartphone Interface (ASI): Apple CarPlay or Android Auto
display screen intermittently goes blank in FPK to update the MMI software.
Note:
To verify that the service has changed in the MMI after the software update, check the MMI navigation map
setting and ensure it has changed from "Google Earth" to "Satellite Imagery." If the map setting still shows
"Google Earth," then the software update was not successful in changing the satellite map's service to HERE's
new service. If this occurs, the software will address other customer complaints outlined in the MMI software
update TSB but will not affect the Google Earth service.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9196

Damage Code:

0039

Labor Operations:

For TT and R8 with an Active Audi connect PRIME Subscription:
Software Update (Includes checking for
DTCs)

0151 0000

See TSB #2060264

For A3, A4, A5, Q5, and Q7 with an Active Audi connect PRIME Subscription:

Page 5 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Diagnostic Time:

Claim Comment:

Software Update (Includes checking for
DTCs)

0151 0000

See TSB #2055591

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB #2060681/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2055591, 91 MIB2 High: infotainment system sporadically reboots.
 TSB 2060264, 91 Audi Smartphone Interface (ASI): Apple CarPlay or Android Auto display screen
intermittently goes blank in FPK.
All part and service references provided in this TSB (2060681) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Page 6 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.