Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: May 20, 2021
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

CUSTOMER SUPPORT PROGRAM 21TE01
Certain 2012-2014 Model Year Prius c
Coverage for Brake Booster and Brake Booster Pump Assemblies
Model / Years
2012-2014 Model Year Prius c

Production Period
Mid-July 2011 – Early December 2014

Approximate Total Vehicles
129,080

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to
provide coverage for Brake Booster and Brake Booster Pump Assemblies on certain 2012-2014 Model Year Prius c Vehicles.
Background
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Toyota’s New Vehicle Limited Warranty for 3
years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is
providing coverage for repairs related to certain internal malfunctions of the Brake Booster and Brake Booster Pump Assemblies
in some of the subject vehicles.
The following information is provided to inform you and your staff of the program notification schedule and your degree of
involvement.
Customer Support Program Details
This Customer Support Program provides coverage as it applies to Brake Booster and Brake Booster Pump Assemblies on
certain 2012-2014 Model Year Prius c Vehicles. The specific condition covered by this program is related to certain internal
malfunctions of the Brake Booster Assembly. One or more of the following specific Diagnostic Trouble Codes (DTCs) C1391,
C1252, C1256 or C1253 will be stored in the vehicles memory to be used as verification. If the condition is verified, the
vehicle will be repaired with new Brake Booster and Brake Booster Pump Assemblies under the terms of this Customer
Support Program.
•
•

The Primary Coverage will be offered until November 30, 2022, regardless of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the date of first
use, whichever comes first.

This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle
Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism
is not covered.

Covered Vehicles
There are approximately 129,080 vehicles covered by this Customer Support Program. Approximately 3,198 vehicles involved
in this Customer Support Program were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners in late May 2021 and will be mailed over several months. A sample of the owner notification
letter has been included for your reference.

© 2020 Toyota Motor Sales, USA

C u s t o m e r S u p p o r t P r o g r a m 2 1 T E 0 1 - D - P a g e |2

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Customer
Support Program. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Salvage Title Vehicles
There is no New Vehicle Limited Warranty coverage or non-emission CSP coverage for vehicles that have been branded as
salvage, total loss, true mileage unknown, or similar title under any state’s law. Nonetheless, every attempt should be made to
complete an open emission related CSP when circumstances permit, unless noted otherwise in the CSP dealer letter.
•

This CSP IS NOT emission related; therefore, vehicles branded as salvage, total loss, true mileage unknown, or similar title
are NOT ELIGIBLE for coverage under this CSP.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle
Limited Warranty”.
Customer Marketing
Direct marketing of this Customer Support Program is strictly prohibited pursuant to the Toyota Warranty Policy 5.22,
“Warranty Solicitation.” Non-compliance of this policy may result in a claim debit.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers.
Please provide this contact only to media.
Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service
Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the
CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering
method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers
below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.
As this is a Customer Support Program, the condition MUST be verified by inspecting the vehicle. Therefore, dealers SHOULD
NOT increase their stock of related repair parts. Dealers are requested to only order parts for vehicles experiencing this condition
only. DO NOT ORDER FOR STOCK. As always, if a customer experiences the condition described, dealers should conduct
appropriate diagnosis and order the applicable parts.
Part Number
Service
Campaign
47050-52020
2012-2013
04000-23152
2012-2013
47050-52040
04000-23252
2013-2014
47050-52220
04000-23352
2013-2014
47050-52240
04000-23452
2012-2014
47070-52020
04006-74152
NOTE: Each repair will require a brake booster kit AND a brake booster pump kit.
Model Year

Description
Brake Booster Kit
Brake Booster Kit
Brake Booster Kit
Brake Booster Kit
Brake Booster Pump Kit

All Customer Support Program (CSP) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
© 2020 Toyota Motor Sales, USA

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are
required to currently have completed all of the following courses:
• T553 – Brake Systems
• T071 – Toyota Hybrid Systems
It is the dealership’s responsibility to select technicians that have completed the above courses to perform this recall repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important
to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform
this repair at all times.
NOTE: Claims for repairs that were performed by non-qualified technicians are subject to debit.
Remedy Procedures
Technical instructions for this Customer Support Program can be found in T-SB-0028-21.
Parts Recovery Procedures
All parts replaced as part of this Customer Support Program must be turned over to the parts department until appropriate
disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS)
is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis,
quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign
claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.

Warranty Reimbursement Procedures
Reimbursement Procedure
NOTE: If the vehicle is still under the New Vehicle Limited Warranty, submit the repair as a Regular warranty claim.
Op Code
21AH01
•

Description
Replace the brake booster assembly and brake booster pump assembly on 2012-2014
model year Prius c vehicles.

2.0 liters of brake fluid can be claimed at a maximum amount of $44.00 per vehicle.

© 2020 Toyota Motor Sales, USA

Flat Rate Hours
2.3

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Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Customer Support Program. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

Campaign Designation / Phase Decoder

19TA01
19

T

A

01

Year Camp aig n
is La un ched

Vehicle Make

Field Actio n Categ o ry an d Pha se

Field Actio n Seq uen ce

A = Safety Recall Rem edy
B = Safety Recall Interim
C = Special Service Camp aign
D = Lim ited Service Cam paign
E = Custom er Sup port Program
F = Emissions Recall

01 = 1st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

(May use other characters in uniq ue
cases)

(The seq uence is unique for each
Field Action category)
(May use other characters in
unique cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Customer Support Program.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2020 Toyota Motor Sales, USA

CUSTOMER SUPPORT PROGRAM 21TE01
Certain 2012-2014 Model Year Prius c
Coverage for Brake Booster and Brake Booster Pump Assemblies
Frequently Asked Questions
Original Publication Date: May 20, 2021
Q1:
A1:

What is the condition?
Toyota has received reports regarding the Brake Booster and Brake Booster Pump Assemblies on certain 2012 – 2014
model year Prius c vehicles. In these reports, customers have noted various brake system related warning lamps are
illuminated.
Q1a:
A1a:

Which brake system warning indicator(s) may be related to these conditions?
If the following warning lamps are illuminated, the vehicle may be experiencing a concern with the Brake
Booster or Brake Booster Pump Assemblies that are covered by this Customer Support Program.

Master Warning
Light (Yellow)

Brake System
Warning Light
and Warning
Buzzer (Red)

Brake System
Warning Light
(Red)

ABS Warning
Light (Yellow)

SLIP Indicator
(Yellow)

NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Customer
Support Program.
Q2:
A2:

What is Toyota going to do?
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Toyota’s New Vehicle Limited Warranty
for normal warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the
customers’ ownership experience. Toyota is providing coverage for repairs related to the certain internal malfunctions
of the Brake Booster Assembly. Your dealer can determine if your vehicle is experiencing the condition covered by this
Customer Support Program by confirming the presence of one or more of the following specific Diagnostic Trouble
Codes (DTCs) C1391, C1252, C1256 or C1253 that will be stored in the vehicle’s memory.
Toyota will send an owner notification by first class mail starting in late May 2021, advising owners of this Customer
Support Program.

© 2020 Toyota Motor Sales, USA

FAQ Page 1 of 3

Q3:
A3:

Which and how many vehicles are covered by this Customer Support Program?
There are approximately 129,080 vehicles covered by this Customer Support Program.
Model Year

Production Period

Prius c

2012-2014

Mid-July 2011 – Early December 2014

Q3a:
A3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in the U.S.?
No. However, the following vehicles are covered for this condition. Please refer to the ZJB, ZKC, ZLM, ZKK,
20LE03, 20TE07 and 21LE01 Dealer Letters and FAQs for additional information.

•

Certain 2010-2015 MY Prius and Prius PHV vehicles are covered for this condition under Customer Support
Program ZJB.
Certain 2008-2010 MY Highlander Hybrid vehicles are covered for this condition under Customer Support
Program ZKC.
Certain 2013-2015 MY ES300 h vehicles are covered for this condition under Customer Support Program ZLM.
Certain 2012-2014 MY Camry Hybrid vehicles and certain 2013-2015 Avalon Hybrid vehicles are covered for
this condition under Customer Support Program ZKK.
Certain 2010-2012 MY RX450H vehicles are covered for this condition under Customer Support Program
20LE03.
Certain 2012-2014 MY Prius V and certain 2015 MY Prius V vehicles are covered for this condition under
Customer Support Program 20TE07.
Certain 2011-2013 MY CT200H vehicles are covered for this condition under Customer Support Program
21LE01.

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