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NHTSA ID Number: 10197430

Manufacturer Communication Number: D0E-60116

TSB/Document Date: 2021-06-14


Summary

Number and identification of covered vehicles. LSC expired.


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7. Warranty Reimbursement Procedure
Certain 2012 through 2013 Model Year Tundra and Sequoia Vehicles
Verify Vehicle Eligibility
1. Check the VIN range.
2. Check the TIS Vehicle Inquiry
System.

Not Covered

No further action required.

Covered

Perform Health Check and Confirm
ECM Calibration

New Calibration

Old Calibration

Are DTC P0418 and/or P2445
Present?

Yes

Replace Air Pump Assembly

No

Update (Reflash) ECM Software and
Install Authorized Modification Label

This campaign only covers the
replacement of the Bank 1 Air Pump
Assembly with P0418 and/or P2445
present and the ECM contains the old
calibration ID.

Confirm Repair Quality

Campaign complete.
Return the vehicle to the customer.

LSC

Model

D0E

Tundra
Sequoia

Description

Flat Rate

3615CA

Confirm EMC Calibration is Already Updated

0.3 hr/vehicle

3615CB

Update ECM Software and Install Update Label

0.5 hr/vehicle

Update ECM Software, Install Label, and Replace Air Pump 2.0 hr/vehicle

The above operation codes include 0.1 hour for administrative cost per unit for the dealership.

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This campaign does not cover air
pump system issues with the new
calibration ID

Op. Code

3615CC

Yes

LSC D0E – D – Page 5
8. Vehicles Emission Recall Proof of Correction Form (California only)
As this LSC includes emission related parts, California dealers are requested to fill out the Vehicle
Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may
require this form for vehicle registration renewal. It is important to note that the forms are an official
state document and blank forms must be secured to prevent misuse. Booklets can be ordered from
the MDC (material number 00410-92007).

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Please complete the form and provide it to the owner. The first non-completed VIN’s will be submitted to the
California state DMV October 1, 2013. If the vehicle owner’s warranty claim will not be processed and paid
prior to this date, please be sure to complete a form and provide it to a California owner.

9. Campaign Designation Decoder

D

0

Year Campaign is Launched Repair Phase

8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...

0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available

B

Current Campaign Letter
for this year
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
6th Campaign = F
7th Campaign = G
8th Campaign = H
9th Campaign = I
Etc...

Examples:
th
A0D = Launched in 2010, Remedy Phase, 4 Campaign Launched in 2010
nd
Campaign Launched in 2012
C1B = Launched in 2012, Interim Phase, 2
st
D0B = Launched in 2013, Remedy Phase, 1 Campaign Launched in 2013

10. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

11. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in ToyotaeBay logo Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)

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12. Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or LSC remedy. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.

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Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371).
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

Certain 2012 - 2013 Model Year Toyota Tundra and Sequoia Vehicles
ECM Software Update
LIMITED SERVICE CAMPAIGN
[VIN]
Dear Toyota Tundra / Sequoia Owner:

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At ToyotaeBay logo, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, ToyotaeBay logo is announcing a Limited Service Campaign, which
includes your vehicle.

PL
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What is the condition?
In certain 2012 – 2013 Model Year Toyota Tundra and Sequoia vehicles equipped with a 5.7 Liter Gasoline or
5.7 Liter-Flex Fuel engine, the Engine Control Module (ECM) calibration may cause an emissions control
component called an Air Injection Pump to fail under certain driving conditions. If this occurs, the vehicle
could enter a “Fail-Safe” Mode (also known as “Limp-Home” Mode). This mode reduces the vehicle’s power
and speed, which could inconvenience you and require immediate repair.
What is included in the Limited Service Campaign?
The ECM calibration has been updated to reduce the possibility of this condition occurring. Any authorized
Toyota dealer will verify your vehicle’s ECM calibration and, if necessary, update the calibration software at
NO CHARGE to you. If your Air Pump Assembly has failed due to this condition, it will be replaced at NO
CHARGE.
This Limited Service Campaign will be available until May 31, 2016, and will only be available at an
authorized Toyota Dealer.

All terms of your Toyota Emissions Control Warranties remain in effect whether or not you take advantage of
this Limited Service Campaign. Additional details of your vehicle's emissions warranty coverage can be
found in your Owner's Warranty and Service Guide booklet.

M

How do you take advantage of this Limited Service Campaign?
Please contact an authorized Toyota dealer and make an appointment to have your vehicle’s ECM calibration
updated as soon as possible.
Verifying the ECM calibration number and/or updating the software will take approximately 15 minutes. If the
air pump needs to be replaced, the repair will take approximately 2 hours. However, depending upon the
dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

SA

If your vehicle is covered by this Limited Service Campaign, you do not need this owner letter to have the
campaign completed; however, to assist the dealer in confirming vehicle eligibility, we request that you
present this notice at the time of your service appointment.

What if you live in California and don’t have this Limited Service Campaign performed?
The State of California requires the completion of Limited Service Campaigns on emission related parts prior
to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test
(SMOG Check) every two years and before it is sold. Without the completion of this no cost Limited Service
Campaign, your vehicle may be more likely to fail this test. State of California regulations require ToyotaeBay logo to
provide the Department of Motor Vehicles with a record of all vehicles that have not had the Limited Service
Campaign completed.

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Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form since the DMV may require that you
supply proof that the campaign has been completed during your vehicle registration renewal process.

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What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions and set up an
appointment to perform the repair.
• You can find additional information and locate a Toyota dealer in your area by going online and visiting
www.toyota.com/recall.

If you require further assistance, you may contact the Toyota Customer Experience Center at
1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific
Time.

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What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for a repair to your vehicle for this specific condition prior to receiving this letter,
please mail a copy of your repair order, proof-of-payment and proof-of-ownership to the following address for
reimbursement consideration:
Toyota Motor Sales, U.S.A., Inc
Toyota Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509
Include your name, address, and telephone number(s) in your request.
process your request.

Please allow us 6-9 weeks to

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If you would like to update your vehicle ownership or contact information, please go to
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information. If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret
any inconvenience this condition may have caused you.
Thank you for driving a Toyota.

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SA

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Sincerely,
TOYOTA MOTOR SALES, USA, INC.

Limited Service Campaign (LSC) – D0E
Certain 2012 – 2013 Model Year Tundra and Sequoia Vehicles
ECM Software Update – FAQ

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Frequently Asked Questions
Published Late April 2013

Q1:
A1:

What is the condition?
In certain 2012 – 2013 Model Year ToyotaeBay logo Tundra and Sequoia vehicles equipped with a 5.7 Liter
gasoline or 5.7 Liter-Flex Fuel engines, the Engine Control Module (ECM) calibration may cause an
emissions control component called an Air Injection Pump to fail under certain driving conditions. If
this occurs, the vehicle could enter a “Fail-Safe” Mode (also known as “Limp-Home” Mode). This
mode reduces the vehicle’s power and speed, which could inconvenience you and require immediate
repair.

Q2:
A2:

What is the cause of this condition?
An error in the Air Injection System Control Logic may cause the air injection pump to remain on for an
extended period of time. If this condition occurs, there is a possibility that the air pump for bank 1
(driver’s side of the engine) may become inoperative.

Q2a:
A2a:

Q3:
A3:

What is an air injection pump?
The air injection pump is an emissions control device that operates briefly when a cold engine
is first started. It provides oxygen directly to the exhaust stream, increasing the catalyticconverter efficiency, decreasing the vehicle’s overall emissions output.

Are there any symptoms that this condition exists?
Yes. If the condition is present, your vehicles Check Engine Lamp will illuminate and the vehicle may
enter Fail-Safe Mode. This mode reduces the vehicle’s power and speed, which could inconvenience
you and require immediate repair.

Please note that the Check Engine Lamp may illuminate for reasons unrelated to this condition.

Q4:
A4:

What is Toyota going to do?
Owners of the vehicles covered by this Limited Service Campaign (LSC) will receive an owner
notification letter by first class mail starting in early May 2013.

The ECM calibration has been updated to reduce the possibility of this condition occurring. Any
authorized Toyota dealer will verify your vehicle’s ECM calibration and, if necessary, update the
calibration software at NO CHARGE to you. If your Air Pump Assembly has failed due to this
condition, it will be replaced at NO CHARGE.

C

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NOTE (Customer who live in the state of California and do not have this LSC performed):
The State of California requires the completion of Limited Service Campaigns on emission related
parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass
an emission test (SMOG Check) every two years and before it is sold. Without the completion of this
no cost Limited Service Campaign, a vehicle in the state of CA may be more likely to fail this test.
State of California regulations require Toyota to provide the Department of Motor Vehicles with a
record of all vehicles that have not had the Limited Service Campaign completed.

A Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form since the DMV may require that
you supply proof that the campaign has been completed during your vehicle registration renewal
process.
Page 1 of 2
© 2013 Toyota Motor Sales, USA

Q5:
A5:

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 122,000 Tundra and Sequoia vehicles covered by this Limited Service
Campaign.
Model
Tundra
Sequoia

Production Date Range

Certain 2012 – 2013

August 2011 – February 2013

Approximate UIO
103,000
19,000

Are there any other Toyota or LexuseBay logo vehicles covered?
No, only certain 2012 through 2013 Model Year Toyota Tundra and Sequoia vehicles,
equipped with a 5.7 Liter gasoline or 5.7 Liter-Flex Fuel, are covered by this Limited Service
Campaign in the U.S.

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Q5a:
A5a:

MY

How long will the repair take?
Verifying the ECM calibration number and/or updating the software will take approximately 15
minutes. If the air pump needs to be replaced, the repair will take approximately 2 hours. However,
depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a
longer period of time.

Q7:
A7:

When will this Limited Service Campaign Expire?
This Limited Service Campaign will be available until May 31, 2016, and will only be available at an
authorized Toyota Dealer.

Q8:
A8:

What if an owner has additional questions or concerns?
Owners with questions or concerns are asked to please contact the Toyota Customer Experience
Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through
4:00 pm Pacific Time.

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Q6:
A6:

Page 2 of 2
© 2013 Toyota Motor Sales, USA

12

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TSB/Document ID: D0E-60116

Replacement Service Bulletin Number:

MFR Communication Date: 2013-05-15

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)

MFR Component System:

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