NHTSA ID Number: 10197355
Manufacturer Communication Number: S10090-2021-05-1
TSB/Document Date: 2021-06-14
Summary
Volvo Car USA LLC and Volvo Car Canada Ltd on behalf of Volvo Car Corporation, has decided to launch Service Action S10090 on certain Volvo S60, V60, V60CC, XC60, S90, V90, V90CC, XC90 Model Year 2021 vehicles. Volvo has identified that the software may not be robust enough to handle the large number of signals transmitted to the audio amplifier. This can result in a pop noise from the sound system. The corrective action is to perform a Total Upgrade software. S10090 affects 5,477 vehicles in the U.S. and 1,301 in Canada.
Vincent D’Auria
Senior Manager Product, Safety & Compliance - Regulatory & Compliance
April 23, 2021
To: All U.S. and Canadian Volvo Retailers
Subject: Service Action – S10090
Volvo Car USA LLC and Volvo Car Canada Ltd on behalf of Volvo Car Corporation, has decided to launch
Service Action S10090 on certain Volvo S60, V60, V60CC, XC60, S90, V90, V90CC, XC90 Model Year
2021 vehicles.
Volvo has identified that the software may not be robust enough to handle the large number of signals transmitted
to the audio amplifier. This can result in a pop noise from the sound system.
The corrective action is to perform a Total Upgrade software.
S10090 affects 5,477 vehicles in the U.S. and 1,301 in Canada.
OWNER NOTIFICATION
No owner notification.
RETAILER RESPONSIBILITIES
Retailers must perform this service action on eligible vehicles regardless of miles or vehicle age. All work
performed under this service action is free of charge to the owner.
Your regional representative will follow up to ensure that Service Action S10090 is proceeding smoothly.
A complete description of the service action requirements and claim submission procedures will follow.
Volvo Car USA LLC
270 Three Point Drive
Ridgeville, SC 29472-7373
Telephone +1-201-768-7300 volvocars.us
1 of 2
It is the retailer’s responsibility to review the details provided in the materials listed below with all involved
personnel.
• Quality Bulletin
• Parts Bulletin
Your cooperation in completing Service Action S10090 is greatly appreciated.
All vehicles should be checked for any other incomplete actions.
If you have any questions about this or any other field service action, please contact me or any member of the
Regulations and Compliance office.
Drive Safely,
Vincent D’Auria
Senior Manager Product, Safety and Compliance - Regulatory & Compliance
201-647-0004
[email protected]
2 of 2
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE:
Service Action S10090: Total Upgrade, S60, V60, V60CC, XC60, S90, V90,
V90CC, XC90 Model Year 2021
GROUP:
CAT/NO:
ISSUING DEPARTMENT:
CAR MARKET:
S10090
Product, Safety and Compliance
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
Refer to updated information pertaining to New
Vehicle Inventory - stock vehicles that have not been
retail delivered (RDR’d) and PDS software installation requirement. Sections B, E, and H below.
2021-04-26
2021-05-12
Page 1 of 3
“Right first time in Time”
A.
B.
C.
D.
E.
F.
G.
SERVICE ACTION S10090 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
A.
SERVICE ACTION S10090 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada Ltd on behalf of Volvo Car Corporation, has decided
to launch Service Action S10090 on certain Volvo S60, V60, V60CC, XC60, S90, V90, V90CC,
XC90 Model Year 2021vehicles.
Volvo has identified that the software may not be robust enough to handle the large number of
signals transmitted to the audio amplifier. This can result in a pop noise from the sound system.
The corrective action is to perform a Total Upgrade software.
S10090 affects 5,477 vehicles in the U.S. and 1,301 in Canada.
B.
VEHICLES INVOLVED
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS SERVICE ACTION.
Produced and printed in the USA and available as an electronic document.
© 2021 VOLVO CAR USA, LLC
Quality Bulletin S10090
NOTE: Any new vehicles in retailers new stock inventory (vehicles that have not been
reported retail delivered - RDR’d) should not have S10090 Total Upgrade performed. The
required PDS2, Pre-Delivery Service software installation will include the software required
under S10090. Service Action S10090 claims will not be paid when submitted on vehicles that
are in retailer inventory and still require PDS software installation.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Service Action S10090 Total
Upgrade” will appear for eligible vehicles, F4=History from the main Inquiry menu must be
selected to confirm Service Action S10090 has not been completed. Eligibility can also be
confirmed in TIE.
All vehicles should be checked for any incomplete Recalls, Service Campaigns or Service Actions.
All open Recall, Service Campaign or Service Action repairs should be completed.
C.
PARTS INFORMATION / PARTS RETURN
Please refer to the Parts Bulletin.
PARTS RETURN
No parts are required to be returned to TMA for this service action.
D.
OWNER NOTIFICATION
No owner notifications.
E.
VEHICLES IN RETAILER INVENTORY
New vehicles in retailers new stock inventory (vehicles that have not been reported retail delivered,
RDR’d) are not eligible for S10090 Total Upgrade. The required PDS2, Pre-Delivery Service
software installation will include the software required under S10090. Service Action S10090
claims will not be paid when submitted on vehicles that are in retailer inventory and still require
PDS software installation.
F.
RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this service action. All eligible vehicles must
have this service action completed prior to customer delivery.
G.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Level 2 Master Certified Technician.
Page 2 of 3
2021-05-12
Quality Bulletin S10090
H.
REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Labor times provided are current at the time of release and are subject to change. Claims will be
paid at the time in effect on the repair date.
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:
Operation Number
97762
S10090*
02
XW
97762
Dependent on Model: Only One p/n: 31483292, 31654144, 31493704
Repair Description
Software download acc. QB S10090
Qty
1
Labor Time
0.7
* Claims will not be paid for Service Action S10090 on new retailer inventory vehicles, only the PDS
software installation (PDS2) can be claimed on new retailer inventory vehicles.
2021-05-12
Page 3 of 3
VOLVO CAR
SERVICE AND PARTS BUSINESS
Parts Bulletin
TITLE:
Service Action S10090 Total Upgrade S60, V60, V60CC, XC60, S90, V90,
V90CC, XC90 Model Year 2021 vehicles
GROUP:
CAT/NO:
CAR MARKET:
30
S10090
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
2021-04-26
2021-04-26
Page 1 of 1
“Right first time in Time”
Volvo Car USA LLC and Volvo Car Canada Ltd on behalf of Volvo Car Corporation, has decided to
launch Service Action S10090 on certain Volvo S60, V60, V60CC, XC60, S90, V90, V90CC, XC90
Model Year 2021 vehicles.
Volvo has identified that the software may not be robust enough to handle the large number of signals
transmitted to the audio amplifier. This can result in a pop noise from the sound system.
The corrective action is to perform a Total Upgrade software.
S10090 affects 5,477 vehicles in the U.S. and 1,301 in Canada.
The following part numbers apply:
Part Number
Description
31483292
31654144
31493704
Total Upgrade XC60 and XC90
Total Upgrade S90, V90 and V90CC
Total Upgrade S60, V60 and V60CC
Produced and printed in the USA and available as an electronic document.
© 2021 VOLVO CAR USA, LLC
Qty
1
1
1
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TSB/Document ID: S10090-2021-05-1
Replacement Service Bulletin Number:
MFR Communication Date: 2021-05-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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