VOLVO CAR

SERVICE AND PARTS BUSINESS

Service Manager Bulletin
TITLE:

Shipping and Handling of Volvo Lithium-ion Battery Electric Vehicle (BEV)
Battery Packs to Global Battery Solutions (GBS)
GROUP:

NO:

31

007

ISSUING DEPARTMENT:

CAR MARKET:

Canada only
REVISIONS:

ISSUE DATE:

STATUS DATE:

Page 2 – Shipping
Page 11 & 12 – remove RMA Number area from labels
Page 13 – delete page

2021-03-01

2021-05-10

Page 1 of 15

“Right first time in Time”
Attention Volvo Parts Managers and Service Managers
There may come a time where a Customer Vehicle will require Technical Service and you will be
instructed to replace and ship a defective lithium battery electric vehicle (BEV) battery directly to our
Supplier Department for Technical Evaluation.
Note: All Volvo Lithium-ion Battery Electric Vehicle (BEV) Batteries will be part of our Volvo
Technical Helpdesk Prior Approval Process.
The failed battery electric vehicle (BEV) battery must be shipped directly to the Volvo Battery
Center, operated by Global Battery Solutions (GBS), at the address indicated below and on the
shipping labels attached.
VOLVO LITHIUM-ION BATTERY ELECTRIC VEHICLE (BEV) BATTERY PACK SHIPPING
AND HANDLING GUIDELINES:
Remove the replacement battery from the shipping container and follow instructions as outline in VIDA
for vehicle installation.
HANDLING:
Ensure the replacement crate is kept in its original condition. The replacement battery pack shall be
removed from its original packaging and installed in the vehicle as soon as possible in order to maintain
protection against mechanical impact or tampering.

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2021 VOLVO CAR USA, LLC

Service Manager Bulletin 31-007
Once the replacement battery is removed, store this container in a safe and secure place to be used for
the transportation of the defective battery electric vehicle (BEV) battery.
• Do not remove or cover up any of the hazmat shipping labels on the outside of the replacement
container.
• Do not damage the replacement crate.
• Do not stack anything on top of the replacement crate.
• The battery pack shall always be kept in an upright position.
• If you damage the crate you will be charged for a replace crate of $250 plus shipping and hazmat
labeling cost.
Carefully insert the defective battery electric vehicle (BEV) battery in the replacement crate as soon as
possible and move this crate to a safe and secure staging location.
It is mandatory the defective battery electric vehicle (BEV) battery be shipped to GBS within 2 days
of receiving the replacement battery. The defective battery must be received by GBS within 7 days of
receipt of the replacement battery.
SHIPPING:
All core shipments to the Battery Center must include a proper core report. Without the core report core
credit will not be given. See the Core Return Procedure chapter in the Parts Policy and Procedure manual,
found on the Retailer Portal, for instructions on how to create a core report and core packing list.
If you are not provided an RMA number then proceed with shipping Ship the core back to the Volvo
Battery Center. Complete the attached FedEx VICS Bill of Lading, retailers only need to fill out their
return address and add the part number in the carrier information section and update the return address.
All other information is pre-filled. Do not alter any information on this Bill of lading. Located at the end
of this bulletin are 4 GBS return shipping labels pre-addressed to Global Battery Solutions.
•
•
•
•

Cut out one of the labels.
Fill out this label completely.
Secure the label to the outside of the replacement container.
Contact the FedEx Freight at the number below and request a pick-up: FedEx Freight Customer
Service 1.866.393.4585

You must complete the attached Commercial Invoice. Retailers only need to fill out the Exporter section
contact and address information. Retailers must also add the part number under the Description of
Goods section.
Ship to:
Global Battery Solutions (GBS)
581 Ottawa Ave, Suite 100
Holland, MI 49423
Attention: Stacy Trott
Page 2 of 15

2021-05-10

Service Manager Bulletin 31-007
Once the FedEx Driver arrives, it is important to give the driver the completed FedEx Bill of Lading and
a copy of the Safety Data Sheet. You can print a copy of the Safety Data Sheet from SMB 31-002A.
You should also have attached a copy of the Safety Data Sheet to the outside of the replacement shipping
crate using the Volvo Poly Bags 7777563.
Warranty and Technical Documents
These Documents must be included inside the crate with the defective battery.
• Technical Helpdesk Vehicle Report - (mandatory) see sample below.
• Shipping Label affix to the outside of the replacement crate. (mandatory)
• Material Data Safety Sheets affix to the outside of the replacement crate. (mandatory)
• Copy of the original Repair order-see sample below.
Note: Failure to include the above documents may result in the package being returned at retailer
expense.

2021-05-10

Page 3 of 15

PLEASE DO NOT COVER OR REMOVE ANY OF THE HAZMAT LABELS

.,_ U&&ti&ACI

UNIFORM STRAIGHT BILL OF LADING ORIGINAL---NOT NEGOTIABLE

SUBJECT TO THE TERMS AND CONDITIONS OF THE UNIFORM BILL OF LADING --- QUESTIONS? CALL 1.866.393.4585

Date

Purchase Order #

Shipper #

Shipper #
OPTIONAL: You may select a money-back guarantee
delivery (charges and tariff limitations may apply).

REQUIRED: Please select a service type

q FedEx Freight Priority
✔ FedEx Freight® Economy
q
®

SHIPPER (from) Please provide ZIP codes and phone numbers.

q A.M. Delivery q Close of Business Delivery

CONSIGNEE (to)

Shipper

FXF Acct. #

Consignee

Attn. to

Area Code Phone Number

Attn. to

FXF Acct. #

Global Battery Solutions (GBS)

Area Code Phone Number

Stacy Trott

866

Address

Address

Address (Store, Dept., Ste., Flr., Apt., Div.)

Address (Store, Dept., Ste., Flr., Apt., Div.)

Address

Address

327-0318

581 Ottawa Ave

City

City
ZIP/Postal Code

State/Province

Country

Suite 100

Holland

State/Province

ZIP/Postal Code

MI

49423

Country

USA

Optional or Additional Service Fees and Charges r Liftgate r Inside Pickup r Limited Access

Optional or Additional Service Fees and Charges r Liftgate r Inside Delivery r Limited Access

Shipper Bill of Lading #

r Custom Delivery Window:

Special Instructions

For Clearance carrier must send documents to US Customs Broker: Expeditors, [email protected]
BILL FREIGHT CHARGES TO (if different than above):
Name

FXF Acct. #
Mailing Address
FedEx ACCT# 466499900
405 E 78TH ST
State
ZIP/Postal Code
Country
US
MN
55420

Volvo Cars USA LLC c/o Williams & Associates

City
BLOOMINGTON

Freight charges are PREPAID unless
marked collect.
CHECK BOX IF COLLECT 

C.O.D.

 USD
 CAD

1.
2.
3.

AMOUNT

REMIT C.O.D. TO (if different than shipper above):

Area Code

Phone Number

952

884-9959

The letters “C.O.D.” must appear in box before consignee’s name above.
C.O.D. funds to be collected as:
 Certified Funds
 Company Check
C.O.D. fee to be paid by:
 Shipper
 Consignee

Name

 Personal Check

Mailing Address
State

City

ZIP/Postal Code

Country

Country Code

Area Code

Phone Number

RECEIVED, subject to individually determined rates or contracts that have been agreed upon in writing between the carrier and shipper, if applicable, otherwise to the rates, classifications and rules that have been established by the carrier and are available to the shipper, on request, and to all applicable state and federal regulations,
the property described below, in apparent good order, except as noted (contents and condition of contents of packages unknown) marked, consigned and destined as shown hereon, which said carrier agrees to carry to destination, if on its route, or otherwise to deliver to another carrier on the route to destination. Every service to be
performed hereunder shall be subject to all the conditions not prohibited by law, whether printed or written, herein contained, including the conditions on the back hereof, and the conditions of the FXF 100 Series Rules Tariff, or otherwise referenced, which are hereby agreed to by the shipper and accepted for himself and his assigns.

HANDLING H/U PKG.
UNITS (H/U) TYPE

1

CRT

PIECES HM

(X)

1

WEIGHT IN LBS. NMFC ITEM #
(subject to correction)

KIND OF PACKAGE, DESCRIPTION OF ARTICLES, SPECIAL MARKS AND EXCEPTIONS
(subject to correction)

UN3480, LITHIUM ION BATTERIES, 9.11, EMERGENCY GUIDE #147 1513.0 LBS

CUBE

CLASS

0606680-01

(optional)

70

Hazardous Material Package Type: Box
Box DIMS: 68 x 81 x 32 in.
Part Number:
DANGERIOUS GOODS
DO NOT STACK PALLETS
TOTAL H/U: 1

H

MARK “X” OR “RQ” IN THE HM COLUMN TO DESIGNATE HAZARDOUS MATERIALS OR REPORTABLE QUANTITY AS DEFINED IN DOT REGULATIONS.
area code
FOR INTERNATIONAL SHIPMENTS INDICATE BROKER NAME, FAX AND PHONE NUMBERS.

800 ______________________
535-5053
HM EMERGENCY CONTACT PHONE NUMBER (_______)

AREA CODE

CUSTOMER REGISTERED W/EMERGENCY RESPONSE INFO. PROVIDER or CONTRACT #
Volvo Car USA LLC - MIS0004316
___________________________________________________________________

EEI/SED Number or Exception_____________________________ Phone # (_______) ___________________

NOTE (1) Where the rate and carrier’s liability for loss or damage may be dependent on value, shippers
must state specifically in writing the agreed or declared value of the property as follows: “The agreed
50
or declared value of the property is specifically stated by the shipper to be not exceeding________
lb
per_________.”
Note (2) liability limitation for loss or damage on this shipment shall be applicable as provided by
contract or in the current NMFC or this carrier’s governing tariffs. See FXF 100 Series Rules Tariff
for complete limited liability provisions. Carrier’s maximum standard liability is limited to $25 per pound
per package for NEW articles and $.50 per pound per package (or its equivalent in Mexican Pesos (MXN)
or Canadian Dollars (CAD), at the rate of exchange which is in effect at the place and on the date of
shipment) for USED or RECONDITIONED articles. In no case shall carrier liability exceed $100,000 per occurrence
(or its equivalent in MXN or CAD at the rate of exchange which is in effect at the place and on the date
of shipment) for NEW articles or $10,000 per occurrence (or its equivalent in MXN or CAD at the rate of
exchange which is in effect at the place and on the date of shipment) for USED or RECONDITIONED articles.
For availability and limits of excess liability coverage and applicable rates and charges, please refer to FXF 100
Series Rules Tariff. Not selecting an additional coverage option is considered to be a waiver of same and standard
liability coverage will apply.
 Articles are NEW, and require Excess Liability Coverage in the amount of _______________
oUSD o CAD oMXN per olb. or okg. Additional charges will apply.
 Articles are USED or RECONDITIONED and require Excess Liability Coverage. Additional charges will apply.
NOTE (3) Commodities requiring special or additional care or attention in handling or stowing must be so
marked and packaged as to ensure safe transportation with ordinary care. See Sec. 2(e) of NMFC Item 360.

FOR FREIGHT COLLECT SHIPMENTS

Create your next Bill of Lading online at fedex.com/us/freight/main/

AREA CODE

Broker Name__________________________________________ Fax # (_______) _____________________

Subject to Section 7 of conditions of applicable Bill of Lading. If this shipment is to be delivered to the consignee,
without recourse on the consignor, the consignor shall sign the following statement. The carrier may decline to
make delivery of this shipment without payment of freight and all other lawful charges.
Consignor Signature________________________________________________________________________

SHIPPER CERTIFICATION

I hereby declare that the contents of this consignment are fully and accurately described above by the proper shipping
name, and are classified, packaged, marked and labeled/placarded, and are in all respects in proper condition for transport
according to applicable international and national governmental regulations.
Shipper Signature____________________________________________________ Date_________________

CARRIER CERTIFICATION
Carrier acknowledges receipt of packages and required placards. Carrier certifies emergency response information
was made available and/or carrier has the DOT emergency response guidebook or equivalent document in the vehicle.
DATE

DRIVER/EMPLOYEE NUMBER

FedEx Freight

PIECE COUNT

TRAILER #

CO202/616-FXF

0023776PM

UNIFORM STRAIGHT BILL OF LADING
Terms & Conditions
Sec. 1. (a) The carrier or the party in possession of any of the property