SMB31-002B-2021- Service Bulletin/Repair Instructions

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin

TITLE:
Shipping and Handling of Volvo Lithium-ion Hybrid Battery Modules to

Global Battery Solutions (GBS)

GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
31
002B
Warranty
Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
Page 2 – Shipping

Page 5 – remove RMA Number area from labels

Page 9 & 10 – remove RMA Number area from labels
2020-12-28
2021-05-10
Page 1 of 11
“Right first time in Time”

Attention Volvo Parts Managers and Service Managers

There may come a time when a customer’s vehicle will require technical service and you will be

instructed to replace and ship a defective lithium hybrid battery module directly to our supplier for

technical evaluation.

For complete battery packs, please see SMB31-001.

Note: All Volvo Lithium-ion Hybrid Batteries modules will be part of our Volvo Technical Helpdesk

Prior Approval Process.

The failed hybrid battery must be shipped directly to the Volvo Battery Center, operated by Global

Battery Solutions (GBS), at the address indicated below and on the shipping labels attached.

VOLVO LITHIUM-ION HYBRID BATTERY MODULE SHIPPING AND HANDLING

GUIDELINES:

Remove the replacement module from its shipping box and follow instructions as outline in VIDA and/

or provided by Retailer Technical Support (RTS) for installation.

HANDLING:

Ensure the replacement box and packaging are kept in their original condition. The replacement battery

module shall be removed from its original packaging and installed in the vehicle as soon as possible in

order to maintain protection against mechanical impact or tampering.

Once the replacement module is removed, store the shipping box in a safe and secure place to be used

for the transportation of the defective hybrid battery module.

Produced and printed in the USA and available as an electronic document.

© 2021 VOLVO CAR USA, LLC
Service Manager Bulletin 31-002B

•

•

•
Do not remove or cover up any of the hazmat shipping labels on the outside of the replacement box.

Do not damage or disassemble the replacement box.

If you damage the box you will be charged for a replacement box plus shipping and hazmat labeling

cost.
Before packaging the module, make sure that it has been emptied of all coolant and dried. It may be

necessary to package the module with an absorbent towel to collect any remaining coolant.

Carefully place the defective hybrid battery module inside of the bag it arrived in, then repackage the

module with all included foam inside of the box. Reseal the box with packaging tape ensuring the

warning labels on the package are not obscuring.

Warning labels “Class 9” and “Cargo Aircraft Only” must be present and unobscured on a minimum of

two sides of the container.

It is mandatory the defective hybrid battery module be shipped to GBS within 2 days of receiving the

replacement battery module. The defective battery module must be received by GBS within 7 days of

receipt of the replacement battery module.

SHIPPING:

All core shipments to the Battery Center must include a proper core report. Without the core report core

credit will not be given. See the Core Return Procedure chapter in the Parts Policy and Procedure manual,

found on the Retailer Portal, for instructions on how to create a core report and core packing list.

Please complete the attached FedEx VICS Bill of lading. Retailers only need to fill out their return

address.

Commercial Invoice

You will also need to print and complete the attached Commercial Invoice. Retailers only need to fill out

the Exporter section (Contact Name:, Telephone No., E-Mail, Company Name/Address) as well as add

the battery part number in the Description of Dangerous Goods field. Do not alter any information on

this Commercial Invoice.

All other information is pre-filled. Do not alter any information on this Bill of lading.

Located at the end of this bulletin are 4 GBS return shipping labels pre-addressed to Global Battery

Solutions.

• Cut out one of the labels.

• Fill out this label completely.

• Secure the label to the outside of the replacement container.

• Contact the FedEx Freight at the number below and request a pick-up:

FedEx Freight Customer Service 1.866.393.4585
Page 2 of 11
2021-05-10
Service Manager Bulletin 31-002B

Ship to:

Global Battery Solutions (GBS)

581 Ottawa Ave, Suite 100

Holland, MI 49423

Attention: Stacy Trott

Once the FedEx Driver arrives, it is important to give the driver the completed FedEx Bill of Lading for

and a copy of the Safety Data Sheet. You can print a copy of the Safety Data Sheet from SMB 31-002A.

You should also have attached a copy of the Safety Data Sheet to the outside of the replacement shipping

crate using the Volvo Poly Bags 7777563.

Warranty and Technical Documents

These documents must be included inside the box with the defective module.

• Technical Helpdesk Vehicle Report - (mandatory) see sample below.

• Shipping Label affix to the outside of the replacement box. (mandatory)

• Material Data Safety Sheets affix to the outside of the replacement crate. (mandatory)

• Copy of the original Repair order-see sample below

NOTE: Failure to include the above documents may result in the package being returned at retailer

expense.

Package Example

PLEASE DO NOT COVER OR REMOVE ANY OF THE HAZMAT LABELS.
2021-05-10
Page 3 of 11
Service Manager Bulletin 31-002B

CUSTOMER #: 1234569
WARRANTY
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HOME:

BUS:
CONT:N/A

CELL:
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ONYX_BLACK 16 VOLVO XC90

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 

T1153

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YV4BC0PL9G112345676
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5/104
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16:30 15JAN16

0.00 CASH

26JAN16



STK:E054916 ENG:2.0_Liter TRN:AUTO
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ER
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07:26 15JAN16 13:40 26JAN16

LINE OPCODE TECH TYPE HOURS

LIST

NET

TOTAL

FOUND MESSAGE BECAME PRESENT FOR CHARGING SYSTEM FAILURE, ATTEMPTED TO

CHARGE IN "SAVE" MODE AND MESSAGE WAS DISPLAYED FOR HYBRID SYSTEM

FAILURE. FAULT TRACED PER CSC "YL". CHECKED DTCs AND FOUND BECM-P0DBF00

STORED. FAULT TRACED AND FOUND LIKELY CAUSE IS INTERNAL FAULT IN HV

BATTERY CELL "E". CONTACTED THD PER CASE RE #1234567. ASSISTED THD WITH

REMOTE DIAGNOSTICS, ATTEMPTED BECM RELOAD, BATTERY RESETS AND OTHER

DIAGNOSTICS TO RESTORE CELL BALANCING. ALL ATTEMPTS FAILED TO RESOLVE

CONCERN. PER THD, REPLACED HV BATTERY AND PERFORMED BECM RELOAD.

CLEARED DTCs AND TESTED CHARGING. CHARGING NOW FUNCTIONS BUT LEDs AT

CHARGING OUTLET DO NOT LIGHT OR GIVE ANY INDICATION. FAULT TRACED PER

CSC "YW". FAULT TRACED LED FAULT. DISCONNECTED MANUAL SERVICE

DISCONNECT AND REMOVED LF FENDER LINING TO EXPOSE CHARGING OUTLET.

INSPECTED OUTLET AND FOUND CONNECTOR HAS BEEN PULLED OUT OF LED PORTION

OF CHARGING OUTLET DUE TO ZIP TIE CAUSING TOO MUCH TENSION ON WIRING.

REMOVED ZIP TIE AND SECURED CONNECTOR. CHECKED WIRING TO BE SURE WIRING

DOES NOT HAVE EXCESSIVE MOVEMENT-OK. RESTORED HV MSD AND TESTED LEDs

AND FOUND ALL CHARGING INDICATIONS ARE FUNCTIONING PROPERLY. TEST DROVE

AND FOUND ALL FUNCTIONS ARE NOW OPERATIONAL.

****************************************************

YOUR COMPLETE SATISFACTION IS OUR GOAL. IF

FOR ANY REASON YOUR VISIT WAS NOT OUTSTANDING
TECH:
00000 ACTUAL HRS.:
WE APPRECIATE YOUR BUSINESS.
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Page 4 of 11
WARRANTY COPY
2021-05-10
Service Manager Bulletin 31-002B
2021-05-10
Page 5 of 11
Service Manager Bulletin 31-002B

UNIFORM STRAIGHT BILL OF LADING ORIGINAL---NOT NEGOTIABLE
SUBJECT TO THE TERMS AND CONDITIONS OF THE UNIFORM BILL OF LADING --- QUESTIONS? CALL 1.866.393.4585
Date
Purchase Order #
Shipper #
Shipper #

OPTIONAL: You may select a money-back guarantee

delivery (charges and tariff limitations may apply).
REQUIRED: Please select a service type
q FedEx Freight Priority

✔ FedEx Freight® Economy

q

®
SHIPPER (from)
Shipper
CONSIGNEE (to)
Please provide ZIP codes and phone numbers.
FXF Acct. #
Attn. to
q A.M. Delivery q Close of Business Delivery
Consignee
Area Code Phone Number
Attn. to
Area Code Phone Number
Stacy Trott
866
Address
Address
Address (Store, Dept., Ste., Flr., Apt., Div.)
Address (Store, Dept., Ste., Flr., Apt., Div.)
Address
Address
City
City
State/Province
ZIP/Postal Code
Country
FXF Acct. #
Global Battery Solutions (GBS)
327-0318
581 Ottawa Ave

Suite 100
Holland
State/Province
ZIP/Postal Code
MI
49423
Country
USA
Optional or Additional Service Fees and Charges  Liftgate  Inside Pickup  Limited Access
Optional or Additional Service Fees and Charges  Liftgate  Inside Delivery  Limited Access
Shipper Bill of Lading #
 Custom Delivery Window:
Special Instructions
For Clearance carrier must send documents to US Customs Broker: Expeditors, [email protected]

BILL FREIGHT CHARGES TO (if different than above):

Name

City
FXF Acct. #

Mailing Address

FedEx ACCT# 466499900

405 E 78TH ST

State

ZIP/Postal Code

Country

US

MN

55420
Volvo Cars USA LLC c/o Williams & Associates

BLOOMINGTON
Freight charges are PREPAID unless

marked collect.

CHECK BOX IF COLLECT 
C.O.D.
 USD

 CAD
AMOUNT
REMIT C.O.D. TO (if different than shipper above):
1.

2.

3.
Area Code
Phone Number
952
884-9959
The letters “C.O.D.” must appear in box before consignee’s name above.

C.O.D. funds to be collected as:

 Certified Funds

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