SERVICE ACTION H117: UNSEALED SPLICES ON
REAR AXLE AND PASSENGER COMPARTMENT
HARNESS
24-JUL-18

NO.: 6-396NAS

SEC.: GENERAL

SERVICE BULLETIN

MKT.: CAN / USA

INFORMATION

DESCRIPTION OF ISSUE
A limited number of Jaguar vehicles within the listed Affected Vehicle Range may have unsealed splices in the wet
area on the rear axle and passenger compartment harnesses. Water ingress may lead to numerous failure states
across the powertrain and comfort Controller Area Networks (CAN), resulting in Malfunction Indicator Lamps (MIL)
and/or warning messages on the Instrument Cluster.
AFFECTED VEHICLE RANGE
E-PACE (X540)
Model Year: ................... 2018
VIN: ................................... Z08161-Z19553
SERVICE PROGRAM / REWORK ACTION
Owners will be notified and instructed to take their vehicle to an authorized Jaguar retailer who will. There will be
no charge to owners for this action under this program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of 30 July 2018.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H117NAS, Service Action: Unsealed Splices on Rear Axle and Passenger Compartment
Harness, for detailed repair instructions.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified.
DESCRIPTION

PART NO. / SUNDRY CODE

QTY. / VALUE

EXPECTED PERCENTAGE
DEMAND

Rear Differential Control Module (RDCM) Without Active Driveline

C2S52625

1

1

Rear Axle Harness - Without Active
Driveline

J9C13735

1

1

Rear Differential Control Module (RDCM) With Active Driveline

J9C7754

1

1

Bolts - Driveshaft - With Active Driveline

C2Z15150

6

1

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

DESCRIPTION

PART NO. / SUNDRY CODE

QTY. / VALUE

EXPECTED PERCENTAGE
DEMAND

Rear Axle Harness - With Active Driveline

J9C13734

1

1

50mm glue-lined heat shrink (4)
Electrical tape
300mm x 4.5mm cable tie (1)

ZZZ999

$4.55

100

An allowance of $4.55 or local equivalent has been provided to cover the cost of the heat shrink, tape, and cable
tie.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified
to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed
in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest
repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 30 June 2020 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

H117

A

H117

B

H117

H117

C

D

DESCRIPTION

SRO

TIME
(HOURS)

PARTS / SUNDRY
CODE

QTY. /
VALUE

Main wiring harness rework and check
connections - No further action

86.71.42

0.5

ZZZ999

$4.55

Main wiring harness rework and check
connections - No further action

86.71.42

0.5

ZZZ999

$4.55

Drive in/drive out

10.10.10

0.2

-

-

Main wiring harness rework and check
connections - No further action

86.71.42

0.5

ZZZ999

$4.55

RDCM and harness - Without Active
Driveline

51.91.22

0.6

C2S52625
J9C13735

1
1

Main wiring harness rework and check
connections - No further action

86.71.42

0.5

ZZZ999

$4.55

RDCM and harness - Without Active
Driveline

51.91.22

0.6

C2S52625
J9C13735

1
1

Drive in/drive out

10.10.10

0.2

-

-

PROGRAM
CODE

H117

H117

OPTION
CODE

E

F

DESCRIPTION

SRO

TIME
(HOURS)

PARTS / SUNDRY
CODE

QTY. /
VALUE

Main wiring harness rework and check
connections - No further action

86.71.42

0.5

ZZZ999

$4.55

RDCM and harness - With Active
Driveline - Replace

51.91.22

0.6

J9C7754
J9C13734
C2Z15150

1
1
6

Main wiring harness rework and check
connections - No further action

86.71.42

0.5

ZZZ999

$4.55

RDCM and harness - With Active
Driveline

51.91.22

0.6

J9C7754
J9C13734
C2Z15150

1
1
6

Drive in/drive out

10.10.10

0.2

-

-

An allowance of $4.55 or local equivalent has been provided to cover the cost of the heat shrink, tape, and cable
tie.

Normal Warranty policies and procedures apply.

SERVICE ACTION H117: SAMPLE OWNER LETTER - CANADA
July 2018
Service Action H117 - Unsealed Splices on Rear Axle and Passenger Compartment Harness

Dear Jaguar E-PACE Owner,

e

Vehicle Affected: Jaguar E-PACE
Model Year: 2018

What is the issue?

pl

Jaguar Land Rover Canada ULC is conducting a no-charge Customer Satisfaction Program (Program Code H117)
for owners of certain 2018 model year Jaguar E-PACE vehicles.

A potential quality issue has been identified on these vehicles which may have unsealed splices in the wet area on
the rear axle and passenger compartment harnesses. Water ingress may lead to numerous failure states across
the powertrain and comfort Controller Area Networks (CAN), resulting in Malfunction Indicator Lamps (MIL) and/or
warning messages on the Instrument Cluster.
What will Jaguar and your Jaguar Retailer do?

An authorized Jaguar retailer will inspect and depending on the condition of the vehicle harnesses, repair the
harness or replace the harness and Rear Differential Control Module.

m

There will be no charge for this repair.
What should you do?

Contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code ‘H117’.

During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.

sa

How long will it take?

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 1.5 hours, although your retailer may need your vehicle for a longer time.
Your retailer can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions regarding this program or need assistance in locating the nearest authorized Jaguar
retailer, please contact the Jaguar Canada Customer Relationship Center at 1-800-668-6257.

You may also contact us by email using the following address: [email protected]. If you have the
need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover Canada ULC
75 Courtneypark Drive West, Unit 3
Mississauga, ON L5W 0E3
Thank you again for selecting Jaguar; your ownership experience is very important to us. We recognize this service
visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to
minimize any inconvenience to you caused by this program.

sa

m

pl

Robert Whisson
Director, Customer Service
Jaguar Land Rover Canada ULC

e

Yours Sincerely,

SERVICE ACTION H117: SAMPLE OWNER LETTER - USA

July 2018
Service Action H117 - Unsealed Splices on Rear Axle and Passenger Compartment Harness

Dear Jaguar E-PACE Owner,

e

Vehicle Affected: Jaguar E-PACE
Model Year: 2018

What is the issue?

pl

Jaguar Land Rover North America, LLC is conducting a no-charge Customer Satisfaction Program (Program Code
H117) for owners of certain 2018 model year Jaguar E-PACE vehicles.

A potential quality issue has been identified on these vehicles which may have unsealed splices in the wet area on
the rear axle and passenger compartment harnesses. Water ingress may lead to numerous failure states across
the powertrain and comfort Controller Area Networks (CAN), resulting in Malfunction Indicator Lamps (MIL) and/or
warning messages on the Instrument Cluster.
What will Jaguar and your Jaguar Retailer do?

m

An authorized Jaguar retailer will inspect and depending on the condition of the vehicle harnesses, repair the
harness or replace the harness and Rear Differential Control Module.
There will be no charge for this repair.
What should you do?

Contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code ‘H117’.

sa

During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 1.5 hours, although your retailer may need your vehicle for a longer time.
Your retailer can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?

Should you have any questions regarding this Program or need assistance in locating the nearest authorized Jaguar
retailer, please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1-800-452-4827).

You may also contact us by email using the following address: [email protected]. If you have the
need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Thank you again for selecting Jaguar; your ownership experience is very important to us. We recognize this service
visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to
minimize any inconvenience to you caused by this program.

sa

m

pl

Eric Johnston
Vice President Customer Service
Jaguar Land Rover North America, LLC

e

Sincerely,