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NHTSA ID Number: 10195064

Manufacturer Communication Number: TI-394

TSB/Document Date: 2021-06-05


Summary

How to replace a faucet cartridge


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TSB/Document ID: TI-394

Replacement Service Bulletin Number:

MFR Communication Date: 2021-05-11

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT

MFR Component System:

MFR Component Subsystem:


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FLOW MAX™ FAUCET
NJLiPPERT CARTRIDGE REPLACEMENT

dire ye TP ea

Purpose

This document outlines the procedure of replacing the cartridge in the Flow Max Faucets.

Safety

The “WARNING” symbol above is a sign that a procedure has a safety risk involved and may cause
death or serious personal injury if not performed safely and within the parameters set forth in
this manual. Always wear eye protection when performing this installation procedure. Other
safety equipment to consider would be hearing protection, gloves, and possible a full face shield,
depending on the nature of the installation procedure.

The “CAUTION” symbol above is a sign that a safety risk is involved and may cause personal injury
and/or product or property damage if not safely adhered to and within the parameters set forth
in this manual.

Moving parts can pinch, crush or cut. Keep clear and use caution.

Required Resources

+ 2.5 mm hex wrenches
+ Needle nose pliers

+ Adjustable wrench

+ Safety glasses

Prior to Replacement

1. Shut off the hot and cold water outlet supply valves for the existing faucet, typically located
below the sink.
2. Relieve any pressure from the existing faucet by turning the existing faucet on and off.

Rev: 05.25.21 CCD-0004317

FLOW MAX™ FAUCET
QLiPPERT CARTRIDGE REPLACEMENT

dire ye TP ea

2021025928 Cartridge A
2021025929 Cartridge B

Luminary Lav Faucet

Black Matte Kitchen Pull Down Faucet
SS Kitchen Pull Down Faucet

Black Kitchen Faucet

Curved Gooseneck Fixed Installation

Squared Gooseneck Fixed Installation

Bullet Pull Down Installation
Coiled Spring Sprayer Faucet
Swan Pull Down Faucet
696320 Black Hose Kitchen Faucet
729396 Waterfall Bathroom Faucet

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Rev: 05.25.21 Page 2 CCD-0004317

FLOW MAX™ FAUCET
QLiPPERT CARTRIDGE REPLACEMENT

dire ye TP ea

Replacement

1. Locate the set screw on the faucet model. Depending on faucet model the set screw is located in three
different locations.
A. Under the lever handle (Fig. 1): Remove lever handle by turning clockwise to access set screw.
B. Under the rubber plug on the faucet handle (Fig. 2): Remove rubber plug to access set screw.
C. Under the faucet handle (Fig. 3): Turn faucet to "ON" position to access set screw.

Lever handle

Lever base

Faucet base

Set screw

Rubber plug

Rev: 05.25.21 CCD-0004317

FLOW MAX™ FAUCET
QLiPPERT CARTRIDGE REPLACEMENT

dire ye TP ea

2. Using the 2.5 mm hex wrench, loosen the set screw and remove the lever base found on each model (Fig. 4).

NOTE: It is not necessary to completely remove the set screw.

Ss

Depending on faucet model there are two styles of trim rings that need to be removed.

A. Unscrew by hand from cartridge retainer ring (Fig. 5).
B. Place finger under trim ring (Fig. 6A) and pull out of faucet base (Fig. 6).

4. Remove the retainer ring that holds the cartridge in place (Fig. 7).
Flat-sided (Fig. 7A): Use pliers or adjustable wrench to grip and unscrew from faucet base.
Spanner style (Fig. 7B): Open needle nose pliers and place each end in recessed spanner hole

and unscrew.
Tab style (Fig. 7C): Open needle nose pliers and place each end on opposite sides of tabs and unscrew.

Retainer ring

Cartridge

Rev: 05.25.21 CCD-0004317

FLOW MAX™ FAUCET
QLiPPERT CARTRIDGE REPLACEMENT

dire ye TP ea

5. Remove the cartridge (Fig. 8) by pulling it away from the faucet base.
NOTE: Depending on faucet model, there are two different styles of cartridges

Cartridge Installation

NOTE: Before installing the cartridge, remove any debris or build-up by wiping the installation area clean (Fig. 10).

1. Line up the pilot studs (Fig. 9A) on the bottom of the new cartridge with the indentations on the inside
of the faucet base (Fig. 10A) and insert the new cartridge.

NOTE: If cartridge is not lined up correctly it will restrict water flow.

Faucet base

Bottom of cartridge

Rev: 05.25.21 CCD-0004317

1


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