SRV-TTB-21-01R.6 Service Bulletin/Repair Instructions

Tips & Tricks –Multistrada V4 Model Year 2021

no.
1
Symptom
Issues during Top Case

fixing to the plate
Subject
Top Case Kit

Part no. 96781531AA
Photo
Notes and Indications - Corrective action

We have received some reports concerning the difficulty in

securing the Top Case (Kit Part no. 96781531AA) to the top

plate Part no. 8291M033A due to a machining error of the

supplier. In particular, the locking tooth on the upper plate

Part no. 8291M033A shows a hole 2mm narrower than

specified. To eliminate this defect, the locking tooth of the

plate must be milled by 2mm in the upper area using a flat

file, as shown in the figure.
2mm
We inform you that the upper plates present inside the kits

in stock have been restored.

After having installed the anti-theft system Kit Part no. 96681081AA and enabled it on the BBS control

unit, some malfunctions may occur during activation due to a possible incorrect pin arrangement in the

connector of the wiring branch supplied with the kit.
2
Anti-theft system kit

Part no. 96681081AA

malfunction
Anti-theft system kit

Part no. 96681081AA
Follow the procedure described below:

1) uncover connector (A) by moving sheath (B) backward;

2) uncover the wiring by removing a portion of insulating tape to make operations easier;

3) check the arrangement of Pins 5 and 6 and the relevant color on the 8-pin connector. If the pin

arrangement is not correct, extract them working from the front side with a needle inside the groove so

as to lift the retainer and invert them.

4) restore the cloth tape previously removed and the position of the protective sheath (B).
The kits currently in stock have been restored.
SRV-TTB-21-001_Rev.06
STRICTLY CONFIDENTIAL
1
Tips & Tricks –Multistrada V4 Model Year 2021

no.
Symptom
Subject
Photo
ONLY

Multistrada V4S

4
5
Software updates for

Bosch instrument panel

with DDS 2.0 diagnosis

instrument
Precautions during PDI:

installation of the battery

on the vehicle
Software updates for

Bosch instrument panel
Battery assembly
-
Notes and Indications - Corrective action

The new DDS 3.0 diagnosis instrument kits Part no. 979000279 are being

distributed and will be delivered within the next few months.

We would like to remind you that in order to carry out software updates of the

Multistrada V4S instrument panel, it is necessary to use the USB cable included

in the DDS 3.0 diagnosis instrument kit.

If you have not received the new diagnosis instrument yet, you can still perform

the update using the DDS 2.0 using any USB cable, type A male-male (this cable

is easily available on the market).

We also inform you that a video has been made showing you the correct use of

the cable. It can be viewed at the following YouTube link:

https://youtu.be/IGbLKyo4B8k.
We have received isolated reports of possible issues concerning the connection of battery negative cable;

in particular, you may find that the negative cable appears to be too long.

To correctly position the battery negative cable, make sure that the cable runs over the main wiring and

makes a bend upstream of the battery negative pole.

For a better understanding, we have made a short video showing the issue described above and the

correct battery installation, which can be viewed at the following link: https://youtu.be/wu1qH4gi4LI.
6
Precaution during the

installation of the heated

handgrip kit part no.

96680702A
SRV-TTB-21-001_Rev.06

2
Heated handgrip kit part

no. 96680702A
We inform you that for the installation of the heated

handgrip kit part no. 96680702A, the main wiring harness

connectors where to connect the heated handgrips, are

positioned below the ignition switch cover as shown in

the figure.
STRICTLY CONFIDENTIAL
Tips & Tricks –Multistrada V4 Model Year 2021

no.
7
Symptom
Possible incorrect

operation of the swinging

system - Top Case

accessory kit part no.

96781531AA
Subject
Photo
Notes and Indications - Corrective action

We inform you that the first Top Case accessory kits part

no. 96781531AA delivered may not operate correctly with

the swinging system, which may seem “too braked”. To

improve this condition, it is possible to insert 4 copper

washers (1) part no. 85250231A on the 4 screws (2)

retaining the bottom plate to the top one.

For a better understanding of the assembly procedure of

the Top Case accessory kit, a video has been made which

can be viewed at the following link:

https://youtu.be/DVEHKVvdKQI.
Top Case

Part no.96781531AA
All Top Case kits in stock will be restored by February.
8
Ducati Quick Shift (DQS)

malfunctioning and no

indication on the

instrument panel of the

engaged gear
We have received isolated reports about the Ducati Quick Shift (DQS) not working properly, and about the

missing indication of the engaged gear on the instrument panel, with gear sensor plausibility error P0919

being stored (the gear plausibility diagnosis requires 16 seconds of validation at a speed above 20 km/h

without any gear change).

Final

drive
Some analyses showed that this condition occurred following a change in the final drive gear ratio (Z15

sprocket installed instead of Z16 as designed).

As already emphasized during the technical training, we remind you to avoid any modification to the final

drive gear ratio (Z16 sprocket and Z42 rear sprocket).
9
Possible switching on of

DSS warning light on

instrument panel
SRV-TTB-21-001_Rev.06

3
Ducati Skyhook

Suspension (DSS)
-
There have been some isolated reports regarding a possible switching on of the “DSS” warning light

on

the instrument panel for the models equipped with Ducati Skyhook Suspension without any errors read by

the diagnosis instrument.

Through the DDS 3.0 diagnosis instrument, enter the “Settings” section of the BBS control unit and

perform the “Calibration of the rear rotary sensor”.
STRICTLY CONFIDENTIAL
Tips & Tricks –Multistrada V4 Model Year 2021

no.
Symptom
Subject
Photo
Notes and Indications - Corrective action

The TPMS system (Tire Pressure Monitoring System) allows monitoring tire pressure value: if tire pressure

deviates by 25% from the set reference value, the TPMS system displays a warning on the instrument

panel. The sensor activates when speed exceeds 35 km/h and tire pressure is displayed on the instrument

panel 1 minute later.

We remind you that, before installing tyre pressure sensors on front and rear wheel rims, they must be

coded through DDS 3.0 diagnosis instrument.
10
Activation procedure for

TPMS tire pressure

sensor
TPMS

(Tire Pressure

Monitoring System)
To activate TPMS system, follow the procedure indicated below:

1) using DDS 3.0, access the “Self-diagnosis → Settings” section of BBS

control unit;

2) select “Enable/Disable” TPMS;

3) access the “Self-diagnosis → Settings” section of Hands Free control

unit and perform “TPMS code writing” for front and rear wheel sensors

by entering the 8-digit code written above the Qr-Code;

4) access the instrument panel Settings menu and select “Tire Pressure”

to set (and customize) the reference pressure values of the rear and

front tires. The tire nominal pressure value specified inside the owner's

manual can be used as a reference.

Explain to the Customer the use of the "Tire Pressure" function to edit

the reference pressure value of the front and rear tires. The information

about the current pressure value of front and rear tires is also available

inside instrument panel main menu.
11
Precautions for checking

the engine oil level
SRV-TTB-21-001_Rev.06

4
Level

engine oil
To correctly check the engine oil level, carefully follow the operations described below:

1) The level check should be carried out with warm engine, approximately 15 minutes after the engine has

been turned off.

2) Turn off the engine and wait 10÷ 15 minutes to allow the oil to return completely to the oil sump.

3) Position the motorcycle on level ground with both wheels on the ground and in an upright position.

4) Check the oil level through the sight glass.

If the oil level is below the center line between the MIN and MAX notches, add oil up to the maximum

level notch.
STRICTLY CONFIDENTIAL
Tips & Tricks –Multistrada V4 Model Year 2021

no.
12
Symptom
Possible lack of paint

adhesion on fuel tank cap
Subject
Fuel tank cap
Photo
Notes and Indications - Corrective action
We would like to inform you that on an initial batch of motorcycles produced, the fuel tank cap could

present a problem of paint adhesion. Starting from frame number ZDM1A00AAMB002445 the supplier

has improved the painting process that avoids this issue.

The fuel tank caps in the spare part warehouse are compliant.
13
Assembly precaution for

the anti-theft system kit

part no. 96681081AA
14
Assembly precaution for

the fuel tank cap kit

Hands Free

part no. 96681021AA
SRV-TTB-21-001_Rev.06

5
Anti-theft system kit part

no. 96681081AA
We inform you that for the installation of the anti-theft

system kit part no. 96681081AA, the main wiring

connector (1) where to connect the anti-theft device, is

positioned near the fuel pump flange, in the front left

area of the fuel tank.
Hands Free fuel tank cap

kit part no. 96681021AA
We inform you that for the installation of the Hands

Free fuel tank cap kit part no. 96681021AA, the main

wiring connector (2) where to connect the Hand Free

fuel tank cap, is positioned near the fuel pump flange, in

the front left area of the fuel tank.
STRICTLY CONFIDENTIAL
Tips & Tricks –Multistrada V4 Model Year 2021

no.
Symptom
Subject
Photo
Notes and Indications - Corrective action

The programming procedure must be carried out ONLY when the motorcycle is connected to the special

Ducati power supply unit Part no. 979000286.

If programming is not completed successfully,

the instrument panel will NOT be damaged and it will never have to be replaced.
ONLY

Multistrada V4S

15

Instrument panel

programming interruption
Instrument Panel

Programming
To restore instrument panel correct operation, you will have to:

1) Turn off or disconnect the workshop power supply unit;

2) Switch the motorcycle from Hands Free to Key-OFF;

3) Disconnect the USB cable from PC to motorcycle;

4) Wait for 60 seconds;

5) Remove the 50 Ampere fuse (the one on tank side);

6) Wait for 30 seconds;

7) Re-connect the 50 Ampere fuse;

8) Re-connect or turn on again the battery power supply unit;

9) Switch the motorcycle from Hands Free to Key-ON and connect the DDS 3.0 diagnosis instrument;

10) If the instrument panel resumes normal operation by showing the display, select the "Global Scan"

function and programming will automatically restart;

11) If the instrument panel remains in the "bootloader" status with LH warning lights flashing, select the

"SERVICE UPDATE Multistrada V4S" model and "Bosch → Model Year 21 instrument panel

reprogramming", select the file present (e.g. 1706_ICC_S018) and launch the programming; connect the

USB cable to the motorcycle when requested by the DDS 3.0;

12) Programming will restart and will take approximately 20 minutes.

A video has been made, which can be viewed on the YouTube platform at the following link:

https://youtu.be/c9br35tEazg.

We have received several reports of a different coloring of the fork sleeve ordered as a spare part for a

complete fork leg replacement. This is due to an anodizing process with different color rendering.
Multistrada V4S, ONLY

16
Coloring of the spare

front fork sleeve
Front forks
In case of replacement of a complete fork leg, previously authorized by your Service Area Manager, we ask

you to check the correct color of the fork leg before assembly (comparing it with the color of the fork

installed on the motorcycle) and if it is different, update the YouTech service request by attaching photos

and urgently ordering the other complete fork leg to proceed with its replacement.

Please, note that the spare part warehouse will be restored.
SRV-TTB-21-001_Rev.06

6
STRICTLY CONFIDENTIAL
Tips & Tricks –Multistrada V4 Model Year 2021

no.
Symptom
Subject
Photo
Multistrada V4S, ONLY

17
No “key missing”

message displayed on the

instrument panel
Hands Free
-
Notes and Indications - Corrective action
We have received a few isolated reports that the “key missing” message is not displayed on the instrument

panel if the key is out of range of the Hands Free antenna.

We inform you that this case is being analyzed.
We have received a few isolated reports of possible difficulties in opening the side panniers due to the

“vacuum” effect that occurs when travelling with significant changes in altitude.

To avoid this phenomenon, it is necessary to drill a venting hole with a maximum diameter of Ø 2 mm at the

bottom of the bag, between the ribs near the rear hinge as shown in the figure.

DO NOT drill through the second internal wall of the bag.

This modification has also been implemented by the supplier and does not affect the water tightness.
18
Difficulties in opening the

side panniers

part no. 96781551AA
SRV-TTB-21-001_Rev.06

7
Side panniers

part no. 96781551AA
2.0 mm
STRICTLY CONFIDENTIAL
Drill hole ONLY in the outer wall

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Last update on 2026-05-11 / Affiliate links / Images from Amazon Product Advertising API

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