Service Bulletin
May 03, 2021

20-058
Version 5

2019-21 Passport/Pilot: Popping or Crackling from the Speakers; No
Sound from the Audio System; Network Loss Message and/or Display
Issues
Supersedes 20-058, dated February 18, 2021, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year

Model

Trim Level

VIN Range

2019-20

Passport

ALL except Sport

ALL

2021

Passport

ALL

ALL

2019-21

Pilot

ALL except LX

ALL

REVISION SUMMARY
Under AFFECTED VEHICLES – 2020 and 2021 Passport was added.
SYMPTOM
There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss
message and/or display issues.
POSSIBLE CAUSE
There is a loose connection in the MOST bus network.
CORRECTIVE ACTION
Install the FAKRA connector set and the MOST service cords.
PARTS INFORMATION
NOTE: When ordering the MOST service cords, you may get an alternate part number where the first character of the last
three are different, such as AA0, AB0, AC0, and AD0 or BA0, BB0, BC0, and BD0. Either part number is correct.

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.

© 2021 American Honda Motor Co., Inc. – All Rights Reserved

Page 1 of 24

2019-20 Passport (EX-L) 2021 Passport (Sport, EX-L)
Part Name

Part Number

Quantity

FAKRA Service Housing

39817-TJB-AC0

2

MOST Service Cord TX Straight (Green)

39165-TG7-AC0

1

MOST Service Cord RX Straight (Red)

39165-TG7-AD0

1

Part Name

Part Number

Quantity

FAKRA Service Housing

39817-TJB-AC0

3

MOST Service Cord TX Straight (Green)

39165-TG7-AC0

1

MOST Service Cord RX Straight (Red)

39165-TG7-AD0

1

Part Name

Part Number

Quantity

FAKRA Service Housing

39817-TJB-AC0

2

MOST Service Cord TX Straight (Green)

39165-TG7-AC0

1

MOST Service Cord RX Straight (Red)

39165-TG7-AD0

1

2019-21 Passport (Elite, Touring)

2019-20 Pilot (EX, EX-L) or 2021 Pilot (EX, EX-L, SE)

2019-20 Pilot (EX-L RES) or 2021 Pilot (EX, EX-L with accessory CD player)
Part Name

Part Number

Quantity

FAKRA Service Housing

39817-TJB-AC0

3

MOST Service Cord TX 90 Degree (Green)

39165-TG7-AA0

1

MOST Service Cord RX 90 Degree (Red)

39165-TG7-AB0

1

MOST Service Cord TX Straight (Green)

39165-TG7-AC0

1

MOST Service Cord RX Straight (Red)

39165-TG7-AD0

1

Part Name

Part Number

Quantity

FAKRA Service Housing

39817-TJB-AC0

4

MOST Service Cord TX 90 Degree (Green)

39165-TG7-AA0

1

MOST Service Cord RX 90 Degree (Red)

39165-TG7-AB0

1

MOST Service Cord TX Straight (Green)

39165-TG7-AC0

1

MOST Service Cord RX Straight (Red)

39165-TG7-AD0

1

Part Name

Part Number

Quantity

FAKRA Service Housing

39817-TJB-AC0

3

MOST Service Cord TX Straight (Green)

39165-TG7-AC0

1

MOST Service Cord RX Straight (Red)

39165-TG7-AD0

1

2019-20 Pilot (Black Edition, Elite, Touring)

2021 Pilot (Black Edition, Elite, Touring)

Page 2 of 24

Tool Information
Tool Name

Tool Number

Quantity

Straight FAKRA Puller

07AAC-THRA200

1

WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number

Description

Flat
Rate
Time

Defect
Code

Symptom
Code

Template
ID

Failed Part Number

0101Q5

Passport EX-L, 21 Sport:
Access the gauge control
module, infotainment unit.
Then, replace the affected
FAKRA connectors, and install
the MOST service cords to the
gauge control module
(includes test-drive).

1.3 hr

03214

03217

A20058B

39540-TGT-AB2

0101Q7

Passport Elite, Touring:
Access the gauge control
module, infotainment unit, and
tuner unit. Then, replace the
affected FAKRA connectors,
and install the MOST service
cords to the gauge control
module (includes test-drive).

1.6 hr

03214

03217

A20058C

39540-TGS-AD2

0101Q5

2019-20 Pilot EX, EX-L, and
2021 Pilot EX, EX-L, and SE:
Access the gauge control
module, infotainment unit.
Then, replace the affected
FAKRA connectors, and install
the MOST service cords
(includes test-drive).

1.3 hr

03214

03217

A20058D

39540-TG8-AB2

0101Q6

Pilot with CD player: Access
the gauge control module,
infotainment unit, and CD
player. Then, replace the
affected FAKRA connectors,
and install the MOST service
cords to the gauge control
module and CD player
(includes test-drive).

1.6 hr

03214

03217

A20058E

39540-TG7-AB2

0101Q7

Pilot Black Edition, Elite,
Touring: Access the gauge
control module, infotainment
unit, tuner unit, and DVD
player. Then, replace the
affected FAKRA connectors,
and install the MOST service
cords to the gauge control
module and DVD player
(includes test-drive).

2.1 hr

03214

03217

A20058F

39540-TG7-AG2

Page 3 of 24

0101Q8

Pilot Black Edition, Elite, and
Touring only: Access the
gauge control module,
infotainment unit, and tuner
unit. Then, replace the
affected FAKRA connectors,
and install the MOST service
cords to the gauge control
module (includes test-drive).

1.9 hr

03214

03217

A20058G

39540-TG7-AG2

Skill Level: Repair Technician
INSPECTION PROCEDURE
1. Turn the ignition to ON.
2. Press and hold the VOL/Power AUDIO knob, DAY/NIGHT icon, and HOME icon at the same time. Hold until the
Dealer Diagnostics menu screen appears.

3. Select DETAIL INFORMATION & SETTING.

Page 4 of 24

4. Scroll down the menu, and select SHUTDOWN REASON.

In this example, the cause of the failure can be identified as Meter:SUDDEN_SIGNAL_OFF.

Write down any failures; they will be collected on the warranty claim. Then, clear the data.
REPAIR PROCEDURE - PASSPORT
1. Remove the side cover.

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2. Loosen the upper column cover.

3. Remove the lower dash panel.

4. Remove the screw to loosen the dash panel.

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5. Pull back the dash panel to allow meter bezel removal.

6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.

7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red
and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST
feeders while the FAKRA connectors are connected to help prevent communication issues.
NOTE: For more information on using the FAKRA tools, see the job aid Using the MOST Connector Tools.

Page 7 of 24

8. Remove the hazard switch panel.

9. Remove the passenger mid dash panel.

10. Remove the two screws, then remove the dashboard center middle trim.

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11. Remove the two screws and bolts, then remove the dashboard center lower panel or accessory CD player.

12. Loosen the two bolts holding the infotainment unit, then remove the unit.

NOTE: For the EX-L trim level, go to step 16. For the Touring and Elite trim levels, go to step 13.
13. Remove the rear cargo cover, cargo tray, rear panel, and spare tire.

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14. Remove the rear passenger door trim.

15. Remove the three screws and one clip from the quarter panel, then remove the panel.

Page 10 of 24

16. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, and tuner unit
(Touring, Elite), using the straight FAKRA puller. Do not pull on the units or MOST feeders while the FAKRA
connectors are connected to help prevent communication issues.
NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.

Page 11 of 24

17. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and
lock.

18. Pull and twist counterclockwise to remove the housing from the wire.
19. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.

.
20. Line up locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.

21. Repeat steps 17 thru 20 for the other connectors. Then, install the FAKRA connectors to the infotainment unit and
tuner unit.

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22. Install the MOST service cord between the dash harness and gauge control module (straight connector at both ends).
Then, install the FAKRA connectors to the gauge control module.

23. Install all of the removed parts in the reverse order. When installing units, make sure the harness is routed correctly. A
mis-routed harness can put pressure on the wires and connectors causing connection issues. Do not pull on the units
or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.

24. Test-drive the vehicle to confirm the repair. If the repair was not successful after WPC application, proceed with normal
troubleshooting based on customer symptom(s).

Page 13 of 24

REPAIR PROCEDURE - PILOT
1. Remove the side cover.

2. Loosen the upper column cover.

3. Remove the lower dash panel.

Page 14 of 24

4. Remove the screw to loosen the dash panel.

5. Pull back the dash panel to allow the meter bezel removal.

6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.

Page 15 of 24

7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red
and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST
feeders while the FAKRA connectors are connected to help prevent communication issues.

8. Remove the hazard switch panel.

9. Remove the passenger mid dash panel.

Page 16 of 24

10. Remove the two screws, then remove the dashboard center middle trim.

11. Remove the two screws and bolts to remove the DVD player.
NOTE: Some trim levels will have a CD player or dashboard center lower panel.

Page 17 of 24

12. Loosen the two bolts holding the infotainment unit, then remove the unit.

For EX and EX-L trim levels, go to step 20. For Touring, Elite, and Black Edition trim levels, go to step 13
13. Remove the rear cargo trim panel.

14. Remove the aluminum support brace by removing the two bolts.

Page 18 of 24

15. Remove the two rear bolts for the right third row seat.

16. Remove the third row lower seat cushion by removing the three bolts.

17. Remove the two front bolts for the passenger third row seat-back.

Page 19 of 24

18. Remove the passenger door lower trim.

19. Remove the four bolts securing the right quarter panel.

20. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, DVD player
(if equipped), and tuner unit(Touring, Elite) using the straight FAKRA puller.

Page 20 of 24

NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.

Page 21 of 24

21. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and
lock.

22. Pull and twist counterclockwise to remove the housing from the wire.
23. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.

24. Line up the locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.

25. Repeat steps 21 thru 24 for the other connectors.Then, connect the FAKRA connector to the infotainment unit and
tuner unit.

Page 22 of 24

26. Install the MOST service cord between the dash harness and the gauge control module (straight connectors at both
ends). Then, install the FAKRA connectors to the gauge control module.

Page 23 of 24

27. Trim levels with CD or DVD player except 2021 trim levels with RES: Install the MOST service cord between the dash
harness and the CD or DVD player (straight connector to the dash harness and the 90 degree connector to the CD or
DVD player). Then, install the FAKRA connectors to the CD or DVD player.

28. Install all of the removed parts in the reverse order. When installing units, make sure the harness is routed correctly. A
mis-routed harness can put pressure on the wires and connectors causing connection issues. Do not pull on the units
or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.

29. Test-drive the vehicle to confirm the repair.
END
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