Classification:

Reference:

Date:

BT13-016a

ITB13-058a

May 5, 2016

G37 AND Q60 CONVERTIBLES;
SQUEAK / RATTLE / BUZZ NOISE FROM ROOF AND TRUNK AREAS
This bulletin has been amended throughout: APPLIED VEHICLES, IF YOU CONFIRM, Procedures
A, B, C, D, and F, PARTS INFORMATION, and CLAIMS INFORMATION. Discard previous versions
of this bulletin. Also, this bulletin supersedes ITB10-071, ITB11-035, ITB12-003, and ITB13-032.
APPLIED VEHICLES: 2009 - 2013 G37 Convertible (V36)
2014 - 2015 Q60 Convertible (V36)

IF YOU CONFIRM:
There is a squeak, rattle, buzz, or rubbing type noise coming from the retractable hard top and/or trunk area
while driving.


See page 2 and 3 for specific locations and types of noises.

ACTION:
Refer to the Repair Overview on page 2 and 3.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing.
You MUST closely follow the entire Repair Overview as it contains information that is essential to successfully
completing this repair.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
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SERVICE PROCEDURE
Repair Overview
Use the following pictures on the next two pages to determine which repairs to perform.
# 1) Pop type noise: Perform Repair Procedure A-1 starting on page 4.
# 2) Creak type noise: Perform Repair Procedure A-2 starting on page 7.
# 3) Rattle type noise: Perform Repair Procedure B starting on page 10.
# 4) Ticking type noise: Perform Repair Procedure C starting on page 12.
# 5) Rear roof panel movement: Perform Repair Procedure D starting on page 15.


A ticking and/or rattle type noise may also be heard along with rear roof panel movement.

For # 6 and # 7, go to the next page.
NOTES:
Perform all repairs in a clean work environment. Make sure your hands/gloves are clean.
Use fender covers when leaning over the sides of the vehicle.
Use protective covering as needed if and when positioned inside the vehicle.

Rear roof panel

1
1

(with rear window glass)

3

2

4
3
4

5

Front roof panel
Center roof panel

Figure 1

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# 6) Rubbing/creak type noise; perform Repair Procedure E starting on page 16.
6

Figure 2
# 7) Any squeak, rattle, or buzz type noise is heard in the shaded area below; perform Repair Procedure F
(starting on page 18) if:
# 1 through # 6 do not apply
OR
One or more of # 1 through # 6 have been performed, the remainder of # 1 through # 6 do not apply, and
squeak, rattle, or buzz type noises are still heard in the shaded area below.

7

Figure 3
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ITB13-058a

Repair Procedure A-1
Perform this repair for a pop type noise heard in the sun visor area(s) when the vehicle is turning and/or
the body flexes.
NOTE: When performing Repair Procedure A-1, also perform Repair Procedure A-2 starting on page 7.
Front roof garnish

Possible locations
of noise

Figure 1a
1. Replace both roof lock plate assemblies (lock plate):
a. Access the lock plates by referring to the roof lock assembly removal procedure in the Electronic
Service Manual (ESM), section RF-Roof.


Do not remove the roof lock assembly. Follow the removal instructions in the ESM only as needed
to access the lock plates.

b. Unfasten the two (2) rods from each lock plate.


Remove the wire clip from the end of each rod connected to both lock plates with a suitable tool
(see next page, Figure 3a and 4a).



Pop off the end of each rod from both lock plates with a suitable tool.

c. Remove the T-30 Torx screws, and then remove each lock plate (see next page, Figure 2a).
2. Replace both lock plates with new ones, install in reverse order of removal.


See PARTS INFORMATION.
IMPORTANT: Apply a thin coat of heavy bearing grease or equivalent with a cotton swab or small
brush on all socket balls (see page 6, Figure 5a). If no grease is added, a similar noise may occur
immediately or over time.



Make sure the shims, if any, are put back in their original places (see next page, Figure 2a).



T-30 Torx screws torque: 11 N•m (1.12 kg-m, 97 in lb)
NOTE: Do not use the torque value shown in the ESMs. The ESM values will be changed at a later date.
3. Do not finish reassembling the vehicle. Perform Repair Procedure A-2 now (starting on page 7).

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ITB13-058a

Shims

T-30 screws
Lock plates

Figure 2a

2

1

Figure 3a

Figure 4a

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ITB13-058a

Apply grease to
new lock plates

Figure 5a
Make sure
10 x 50 x 1 mm
pieces of felt tape
are in place
and not damaged

Figure 6a

TP110697
Figure 7a: Front roof garnish
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ITB13-058a

Repair Procedure A-2
Perform this repair for a creak type noise heard in the center of the front roof garnish when the roof is warm,
and driving over bumps.
NOTE: Repair Procedure A-2 can be performed by itself when Repair Procedure A-1 is not necessary.
Front roof garnish

Possible location
of noise

Figure 8a

1. Access the roof lock assembly.


Refer to the ESM, section RF-Roof, for roof lock assembly removal.



Do not remove the roof lock assembly. Follow the removal instructions in the ESM only as needed to
access the roof lock assembly.

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ITB13-058a

2. Once accessed, remove all three (3) T-30 Torx screws holding the center portion of the roof lock assembly
(see Figure 9a).

Center portion of the
roof lock assembly

T-30 screws

Figure 9a

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ITB13-058a



Allow the center portion of the roof lock assembly to hang down (see Figure 10a).
 Turning the lock plate’s hooks will allow the center portion to drop down further.

Hook
Center portion

Figure 10a
3. Apply tape where shown in Figure 11a.


For tape, see PARTS INFORMATION.
Tape – cut three 20 x 25 mm pieces
Poke a hole through each piece of tape

Roof lock assembly

Use this tape
(see PARTS INFORMATION)

Figure 11a
4. Reassemble the vehicle in reverse order of disassembly.
 T-30 Torx screws torque: 11 N•m (1.12 kg-m, 97 in lb)
NOTE: Do not use the torque value shown in the ESMs. The ESM values will be changed at a later date.
 Make sure the pieces of felt tape on the front roof garnish are in place and not damaged before
reinstalling (see page 6, Figure 6a and 7a).
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ITB13-058a

Repair Procedure B
Perform this repair when a rattle type noise is heard on either side between the front and center roof panels
when driving over large bumps or potholes.

1. Partly open the retractable hard top (roof) as
shown in Figure 1b.
CAUTION: When left in a partially open position,
the roof could slowly drop which may cause roof
damage.

Figure 1b
Front roof
panel

2. Locate the slider bars between the front and
center roof panels on both sides of the roof
(see Figure 2b).

Slider bar

3. Apply a thin coat of heavy bearing grease or
equivalent with a cotton swab or small brush
on both slider bars where shown in Figure 3b
and 4b.
CAUTION: Be careful not to apply an excess
amount of grease. It may eventually get on the
headlining, causing a stain.
Figure 2b

Apply grease
on slider bar
inner edge
ONLY

Apply grease
on upper edge
ONLY

Figure 3b

Figure 4b
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ITB13-058a

Figure 5b

4. Next, check the stopper bolts where shown in
Figure 5b and 6b.

Plastic cap
Stopper bolt



If the stopper bolt has a plastic cap, go to
step 5.



If the bolt has a plastic type coating, STOP
HERE. No further work in Repair Procedure B
is necessary. Do NOT try to remove the
coating.

Lock nut

X

5. For stopper bolts with plastic caps: Measure the
distance of both stopper bolts as shown in
Figure 6b with the plastic cap installed.

Figure 6b

6. Remove and discard the plastic caps.
7. Adjust the 10 mm stopper bolt length/height to
match the measurement in step 4.


Each stopper bolt’s height will be increased
about 1 mm or 0.04 inches.



Make sure to measure after the 10 mm lock
nut has been secured.

Adjust to same
measurement
without plastic cap

X

CAUTION: Adjusting the stopper bolts too
high may cause the roof panel to unlatch
when closing.

Figure 7b

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Repair Procedure C
Perform this repair when a ticking type noise is heard around the upper corners of the rear roof panel when
driving.
NOTE: The rear roof panel includes the rear window glass.
Rear roof panel
1. Remove both roof panel pins:
a. Partly open the roof as shown in Figure 1c.
CAUTION: When left in a partially open
position, the roof could slowly drop which may
cause roof damage.

Center roof panel

Figure 1c

b. Locate both roof panel pins where shown in
Figure 2c and 3c.

Roof panel pin

Figure 2c

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c. Remove the three (3) T-30 Torx screws holding each roof panel pin.


Both roof panel pins can be accessed by reaching inside the headlining where shown in Figure 3c.

Access pins from here…

…and here

Figure 3c

Roof panel pin

Figure 4c

2. Replace both roof panel pins with new ones.


See PARTS INFORMATION for the correct part number.



T-30 Torx screws torque: 9.5 N•m (0.97 kg-m, 84 in lb)

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3. Next, loosen the T-30 Torx screws for both rear roof panel retainers (see Figure 5c).


The retainers are located at both front corners of the rear roof panel.



Loosen the retainers enough so they move around easily by hand, but not on their own.

Retainer

Rear roof panel

Figure 5c

4. Fully close the roof.


This will allow the retainers to align with the roof panel pins.

5. Open the roof, and then tighten the retainer’s Torx screws.


T-30 Torx screws torque: 9.5 N•m (0.97 kg-m, 84 in lb)

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Repair Procedure D
Perform this repair when the rear roof panel moves side-to-side when driving over bumps.


A ticking and/or rattle type noise may be heard during this issue.
Rear roof panel

1. Partly open the roof as shown in Figure 1d.
CAUTION: When left in a partially open position,
the roof could slowly drop which may cause roof
damage.

2. Mark the position of both roller hooks.


Use a suitable marker that can be cleaned off
after this repair.



There are two roller hooks, one on each side