Classification:

Reference:

AT14-020b

Date:

NTB14-118b

April 7, 2016

JUDDER ON DECELERATION UNDER 15 MPH
This bulletin has been ameneded. Table A on page 4 has been revised.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

2014-2015 Sentra (B17)
2015 Versa Note (E12)
2015 Versa Sedan (N17)

APPLIED TRANSMISSION:

CVT

IF YOU CONFIRM:
When driving an Applied Vehicle below 15 mph:


A judder or shake (pulsing sensation, or fore/aft sensation) occurs while slowing to a
stop.
and



No DTCs are stored.

ACTION:
1. Confirm this bulletin applies:
a. Compare the vehicle’s current Transmission Control Module (TCM) part number to
those listed in Table A on page 4.
b. If the TCM part number does not match one listed in Table A, this bulletin does not
apply. Refer to the Electronic Service Manual (ESM) for further diagnostic
information.
2. If this bulletin applies, reprogram the TCM.
NOTE: If a customer voluntarily chooses to have this specification change made to their
vehicle, they should be advised that their actual MPG may (or may not) slightly
decrease (up to 0.4 mpg) as a result, depending on their driving habits and other
conditions.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/9

SERVICE PROCEDURE

NOTE:



Most instructions for reprogramming with CONSULT-III plus (C-III plus) are
displayed on the CONSULT PC screen.



If you are not familiar with the reprogramming procedure, click here. This will link
you to the "CONSULT- III plus (C-III plus) ECM Reprogramming" general procedure.

IMPORTANT: Before starting, make sure:


ASIST on the CONSULT PC has been freshly synchronized (updated).



All CONSULT III PLUS (C-III plus) software updates (if any) have been installed.



No DTCs are stored. Use C-III plus to perform Self Diagnosis for all systems
and erase all DTCs.

1. Connect the plus VI to the vehicle.
CAUTION: Make sure the plus VI is securely connected. If the plus VI connections
are loose during reprogramming, the process will be interrupted and the Module
may be damaged.

2. Connect the AC Adapter to the CONSULT PC.

CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage
drops during reprogramming, the process will be interrupted and the Module May
be damaged.

3. Connect the GR8 (Multitasking Battery Diagnostic Station) to the vehicle 12V battery.


Set the GR8 to power supply mode.

CAUTION: Be sure the GR8 is connected securely to the 12V battery. Make sure
the battery voltage stays between 12.0V and 15.5V during reprogramming. If the
battery voltage goes out of this range during reprogramming, the Module may be
damaged.

4. Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the
CONSULT PC and the VI.

CAUTION: Make sure to turn off all external Bluetooth® devices. If Bluetooth® signal
waves are within range of the CONSULT PC and the VI during reprogramming,
reprogramming may be interrupted and the Module may be damaged.

2/9

NTB14-118b

5. Turn the ignition switch “ON”, but do not start the vehicle.


The meter and gauges will illuminate.
CAUTION: Do Not start the engine or vehicle component damage may occur.

6. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC,
blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure all vehicle electrical loads are off and the battery voltage
stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes out
of this range during reprogramming, the Module may be damaged.

7. Turn ON the CONSULT PC.

8. Start C-III plus.

9. Wait for the plus VI to be recognized.


The serial number will display when the plus VI is recognized.

10. Select Re/programming, Configuration.

VI is
recognized

Step
10

Figure 1

11. Follow the on-screen instructions and navigate the C-III plus to the screen shown in
Figure 2 on the next page.

3/9

NTB14-118b

12. When you get to the screen shown in Figure 2, confirm this bulletin applies as follows.
A. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).

xxxxxxxxxxx xxxxxx

12A: Current TCM P/N
31036 -XXXXX
B17 NISSAN
xxxxxxxxxxx xxxxxx

Figure 2

B. Compare the P/N you wrote down to the numbers in the Current TCM Part Number
column in Table A below.


If there is a match, this bulletin applies. Continue with the reprogramming
procedure.



If there is not a match, this bulletin does not apply. Close C-III plus and refer to
ASIST for further diagnostic information.

Table A
Year and Model

Current TCM Part Number: 31036 9AM2A, 9AM2B, 9AM2C

2014 Sentra

9AM9E

2015 Sentra

4AT0A, 4AT0B, 4AT0C, 4AT9E

2015 Versa Note

3VB9A, 3VB9B, 3VB9C

2015 Versa Sedan

9KE0A, 9KE0B, 9KE0C

4/9

NTB14-118b

13. Follow the on-screen instructions to navigate C-III plus and reprogram the TCM.

NOTE:


In some cases, more than one new P/N for reprogramming is available.
 If more than one P/N is available, the screen in Figure 3 displays.
 Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.



If you get this screen and it is blank (no reprogramming listed), it means there is no
reprogramming available for this vehicle. Close C-III plus and refer back to ASIST for
further diagnosis.

TRANSMISSION

Figure 3

5/9

NTB14-118b

14. When the screen in Figure 4 displays, reprogramming is complete.

NOTE: If the screen in Figure 4 does not display (indicating that the reprogramming did
not complete), refer to the information on page 7.

15. Disconnect the battery charger from the vehicle.

16. Select Next.

Step
16

Figure 4

NOTE:


In the next step, on page 8, you will perform Erase All DTCs.



DTC erase is required before C-III plus will provide the final reprogramming
confirmation report.

6/9

NTB14-118b

TCM (Transmission Control Module) recovery

NOTE: If reprogramming does not complete and the !? displays as shown in Figure 5:







Check battery voltage (12.0 15.5V).
Ignition is ON, engine is OFF.
External Bluetooth® devices
are OFF.
All electrical loads are OFF.

31036-XXXXX

Select Retry and follow the
on screen instructions.
Retry may not go through on
the first attempt. It can be
selected more than once.

31036-XXXXX

xxxxxxxxxxx xxxxxx
TRANSMISSION

Figure 5

OR: If reprogramming does not complete and the X displays as shown in Figure 6:
Do not disconnect plus VI or
shut down Consult III plus if
reprogramming does not
complete.



Check battery voltage (12.0 15.5V).
CONSULT A/C adapter is
plugged in.



Ignition is ON, engine is OFF.



Transmission in Park.



All C-III plus / plus VI cables
are securely connected.
All C-III plus updates are
installed.




31036-XXXXX
31036-XXXXX

xxxxxxxxxxx xxxxxx
TRANSMISSION

Figure 6

Select Home, and then
restart the reprogram
procedure from the
beginning.

7/9

NTB14-118b

17. Follow the on-screen instructions to Erase All DTCs.

18. When the entire reprogramming process is complete, the screen in Figure 7 will display.

19. Verify the before and after part numbers are different.

20. Print a copy of this screen (Figure 7) and attach it to the repair order for warranty
documentation.

21. Select Confirm.

Step
19

31036-XXXXX
31036-XXXXX
B17 NISSAN
xxxxxxxxxxx xxxxxx
TRANSMISSION

Step
20
Step
21

Figure 7

22. Close C-III plus.

23. Turn the ignition OFF.

24. Disconnect the plus VI from the vehicle.

8/9

NTB14-118b

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE SYM
DIA
FRT
Reprogram Transmission Control
(1)
JE0AAA
ZE
(2)
32
Module
(1) Refer to the electronic parts catalog (FAST) and use the TCM assembly part number
(310F6 - XXXXX) as the Primary Failed Part (PFP).
(2) Reference the current Nissan Warranty Flat Rate Manual and use the indicated FRT.
(3) FRT allows adequate time to access DTC codes and reprogram TCM. No other
diagnostic procedures subsequently required. Do NOT claim any Diagnostic Op Codes
with this claim.

9/9

NTB14-118b