NISSAN
BULLETIN
Titan Dealer Inventory Service Actions
Missing Accessory Clarification
Reference: PC423, PC428, PC434
Date: March 09, 2016
Attention: Dealer Principal, Sales, Service & Parts Managers

Affected Models/Years:

Affected
Population:

MY2016 Titan XD

NA

Dealer
Inventory:
PC423: 247
PC428: 79
PC434: 6

SERVICE COMM
Activation date:
March 1, 2016
January 29, 2016
February 27, 2016

*****Dealer Announcement*****
Nissan has previously communicated instructions to dealers regarding specific vehicles in
their inventory that may have been delivered without certain accessories. Nissan is
delivering parts to those affected dealers to install the missing accessories on the vehicle.
Nissan has instructed dealers to not trade the vehicles because the parts are being delivered
to the original wholesale dealer of record.
Nissan also requested dealers to install the parts shipped to them for affected vehicles
before they are sold to ensure the vehicle has all the equipment listed on the Monroney
label and to ensure customer satisfaction.
If the dealer elects to deliver an affected vehicle without this equipment installed, the dealer
should inform the customer of the missing accessory part(s) prior to sale. The dealer should
also have the customer acknowledge in writing his/her understanding that the specific
accessory is included in the price of the vehicle, but is not currently installed on the vehicle,
and the dealer will contact the customer to schedule an appointment for part installation
upon the dealer’s receipt of the part.
***** Parts Information *****
Parts will be shipped directly to affected dealers by a third party logistics company. Parts
will not be visible on a dealer’s daily parts allocation report. Each box should include the
following information on the label:





Dealer Name
Dealer Number
VIN (for affected vehicle)
Part Number

***** Parts Delivery Schedule *****




Titan Box (PC423) parts shipments should be complete by March 7, 2016
Splash Guard (PC434) parts shipments should be complete by March 7, 2016
Step Rail (PC428) parts shipments were completed in February.

PC423, PC428, & PC434 CLARIFICATION | Original

Our third party logistics company has also shipped parts for affected vehicles that have
been retailed. These vehicles will be identified by VIN on the part label. Nissan expects to
communicate instructions for handling any affected retail customers by the end of this
month. Please hold these parts for the specific VIN in your parts department until the
customer contacts your dealership for installation as a result of the communication. If a
customer inquires about the missing equipment and the dealer has the necessary parts
available, the dealer may install the missing part(s) on the customer’s vehicle and file a
campaign warranty claim for the appropriate action using the claims information provided in
the dealer service action announcements.
If a dealer receives parts for a vehicle they have traded, please notify the dealer in
possession of the vehicle of this action and provide them the parts provided at no charge.
If you have further questions or concerns, Please send an email with your concerns to
campaignannouncements@nissan-usa.com. Please be sure to provide a contact name and
phone number along with your questions or concerns.
Note: If requesting parts for a vehicle not identified in Service Comm, please provide a
copy or picture of the Monroney label showing the affected VIN and the missing content
listed on the Monroney label. Please include a picture of the vehicle showing the missing
equipment as well. This will expedite the processing of your request.

PC423, PC428, & PC434 CLARIFICATION | Original