NISSAN
BULLETIN
KATS® Coating Removal
Dealer Service Action
Reference: PM570
Date: December 19, 2015

Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:

Affected
Populatio
n:

MY2015-16 Versa Sedan (N17)
MY2015-16 Versa Note (E12)
MY2015 Sentra (B17)
MY2015 NV200 (M20)
MY2015 Taxi (M30)

NA

Dealer
Inventory:

SERVICE COMM
Activation date:

853
248
2,859
159
58

December 19, 2015

*****Dealer Announcement*****
Nissan is conducting a dealer inventory service action on certain MY 2015 Sentra, NV200,
Taxi, and MY2015-16 Versa Sedan and Versa Note vehicles currently in dealer inventory or
assigned and in transit to remove the temporary exterior chrome finish protection chemical
used during handling, transportation, and storage.
IMPORTANT: Dealers should not sell or trade any affected vehicles in dealer
inventory subject to this service action until the temporary exterior chrome finish
protection chemical has been removed.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles currently in dealer inventory are affected by this inventory
inspection using Service Comm I.D. PM570.
2. Use the attached procedure to repair the vehicle.
3. The service department should immediately submit a warranty claim so that the
results of this inspection can be tracked, and then release the vehicle for sale.
***** Parts Information *****
3M Body Shop Clean-Up™ All Purpose Cleaner and Degreaser Product (or Equivalent). This
cleaner will need to be obtained locally in sufficient quantity. Each container should service
multiple vehicles.
If a local source is not available you may try one of the following:


O’Reilly Auto Parts:
http://www.oreillyauto.com/site/c/detail/MMM0/38350/N0440.oap?ck=Search_N0440_1
447336_-1&pt=N0440&ppt=C0090

PM570 | Original Announcement



Amazon: http://www.amazon.com/3M-38350-Purpose-CleanerDegreaser/dp/B00063ZHUE



Sherwin-Williams: http://pbe.sherwin-automotive.com/supplier/3m/products/BodyShop-Clean-Up-All-Purpose-Cleaner-and-Degreaser

***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in inventory. Nissan requests
dealers to perform this repair on vehicles in inventory prior to being retailed to ensure
customer satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

***** Removal Procedure on Next Page *****

NISSAN DEALER ACTION
PM570 KATS® Coating Removal
SERVICE PROCEDURE
The KATS® coating provides a temporary exterior chrome finish protection during vehicle
handling, transportation and storage from harmful elements and environmental
contamination. It must be removed from the vehicle at the time of PDI.
3M Body Shop Clean-Up™ All Purpose Cleaner and Degreaser Product Options:
-PN 38350
-PN 38351
-PN 38052

1 Gallon Bottle
5 Gallon Pail
55 Gallon Drum
Table 1

3M Body Shop Clean-Up™ All Purpose
Cleaner and Degreaser (Shown below
is a 1 Gallon Bottle PN 38350)

Obtain the 3M Body Shop Clean-Up™
All Purpose Cleaner and Degreaser at a
local supplier as shown in
Table 1 and Figure 1.
Important: This all purpose cleaner is
concentrated and must be diluted
with water before use.
Caution: Follow all safety precautions
listed on the product label or the
product MSDS.
1. Dilute the 3M Body Shop Clean-Up™ All
Purpose Cleaner and Degreaser to a
1:15 Dilution.


Figure 1
32 Ounce Hand
Pump Spray
Bottle

Add 1 cup of 3M Body Shop
Clean-Up™ to a clean 1 gallon
container and fill with water, then
pour the solution into a clean
hand pump spray bottle.

OR



Add 2 ounces of 3M Body Shop
Clean-Up™ to a clean 32 ounce
hand pump spray bottle and fill
with water (Figure 2).

Figure 2

3. Generously apply the diluted cleaner solution using a hand pump spray bottle onto
the exterior chrome surfaces that have the gray/brown KATS® coating as shown in
Figure 3.
Note: The picture below is an example to show where the exterior chrome
surfaces may be found. Some vehicles may not have all the numbered chrome
surfaces.

Figure 3
1.
2.
3.
4.
5.

Front Grill
Driver & Passenger Side Window Moldings
Driver & Passenger Side Door Handles
Driver & Passenger Side Wheel Center Emblems
Rear Emblems & Trunk Finisher

4. Let the diluted cleaner solution soak/stand for 3-5 minutes on the exterior chrome
surfaces to soften the KATS® coating.
5. Gently rub the exterior chrome surfaces using a clean, soft, wet cotton cloth and
occasionally rinse with clear water to remove the KATS® coating.
6. Once all the KATS® coating has been removed from all the exterior chrome
surfaces, rinse the vehicle with clean water and dry the vehicle with a clean, soft,
cotton towel or chamois to eliminate any potential water spotting on the vehicle.
Tips:
 Complete the KATS® removal procedure in a shaded, non-windy area.
 For maximum effectiveness, do not allow the cleaning solution to dry before
rinsing.
 Some areas that have a heavy coating of KATS® may require a second
application of the cleaning solution.

CLAIMS INFORMATION:
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PM570
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

CM
PM570
ZZ
99
Op Codes Flat Rate
Time

Remove KATS® coating from
all exterior chrome surfaces

PM5700

0.5Hr

Parts
Required
on claim
No

Expense
Code
Required
Yes

EXPENSE CODE:
Expense Code
050/Chemicals

Description
3M Body Shop Clean-Up™ All Purpose
Cleaner and Degreaser

Max. Amount
$5.00