Classification:

EL15-016a

Reference:

Date:

NTB15-066a

December 16, 2015

2015 MURANO; AV CONTROL UNIT AND
A/C SWITCH ASSEMBLY SERVICE INFORMATION
This bulletin has been amended. SERVICE INFORMATION has been moved to page 2.
CLAIMS INFORMATION has been corrected. Discard previous versions of this bulletin.

APPLIED VEHICLE: 2015 Murano (Z52) equipped with Navigation system
APPLIED VIN: Vehicles built before 5N1AZ2M(* *)FN 244929
APPLIED DATE: Vehicles built before June 6, 2015

See SERVICE INFORMATION on page 2.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly
trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely.
NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your
Nissan dealer to determine if this applies to your vehicle.
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SERVICE INFORMATION
NOTE: If the information below determines both parts need replacement, do not replace
them at different times. Make sure both parts are replaced at the same time.

AV Control Unit Replacement:
Whenever an AV control unit on an applied vehicle is replaced for any reason, check the
part number (P/N) of the A/C switch assembly (A/C Controller Assembly).


If the P/N is 27500-5AA1A, replace the A/C switch assembly with 27500-5AA1B.



If the P/N is NOT 27500-5AA1A, do NOT replace the A/C switch assembly.
NOTE: The A/C switch assembly P/N can be checked by the following:
 While removing the AV control unit (see page 3, Figure 1)
 Access Service COMM for previous warranty repairs that included A/C switch
assembly replacement (it would list the replacement P/N)

A/C switch assembly (A/C Controller Assembly) Replacement:
Whenever an A/C switch assembly on an applied vehicle is replaced for any reason,
check the AV control unit’s software version for possible software update.


Go to Software Version Check and Software Update Confirmation (page 4) to
determine if the AV control unit’s software needs to be updated.



If the software needs to be updated, go to AV Control Unit Software Update with
Software Update SD Card (page 6).
 Software is updated with SD card ILLUMI_1ST UPDATE (see
Figure A).
 SD cards with updated software have been sent to each dealer.
 Replacement software update SD cards, due to loss or damage,
can be obtained by contacting Clarion: 1-800-347-8933.

Figure A

NOTE: This service information is only for applied vehicles built before the VIN and date
specified on page 1 in APPLIED VEHICLES.

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NTB15-066a

SERVICE PROCEDURE
Repair Flow Charts
The AV control unit
of a 2015 Murano
is being replaced

The vehicle was
built before
5N1AZ2M(* *)FN244929
and
June 6, 2015

The A/C switch
assembly of a
2015 Murano
is being replaced

NO

This bulletin
does not apply
Do NOT replace the
A/C switch assembly

The A/C switch
assembly’s P/N is NO
27500-5AA1A

This bulletin
does not apply
Continue with
A/C switch assembly
replacement

Replace the
A/C switch assembly
only

The vehicle was
built before
5N1AZ2M(* *)FNNO
244929
and
June 6, 2015

Does the
AV control unit’s
NO
software need
updating (page 4)?
YES

Replace the
A/C switch assembly
along with the
AV control unit

Update the
AV control unit’s
software (page 6)
along with replacing
the A/C switch
assembly

End

xxxxx

Figure 1: Location of A/C switch assembly P/N
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NTB15-066a

Software Version Check and Software Update Confirmation
1. Turn the ignition switch to the Accessory position.


If the software update has just been completed, the ignition should still be in the
Accessory position.
2. Turn the audio system OFF by pressing the volume knob.
 If the audio system turned ON, press the volume knob again to turn the audio
system OFF.
3. Enter System Diagnostic Menu:
 Press and hold down the MENU button and at the same time rotate the volume knob
back and forth until System Diagnostic Menu displays.
NOTE: The audio system must be OFF in order to enter System Diagnostic Menu.

Press and
hold…

…while rotating
this knob
Figure 2

4. Press Confirmation/Adjustment.

Figure 3
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NTB15-066a

5. Use the scroll bar to get Version Information to display, and then select Version
Information.

Scroll
bar

Figure 4

6. Check the software number next to Power Micon Software.


If 054 or higher, a software update is not needed, or has been successfully
performed.



If less than 054, a software update needs to be performed.
 If a software update needs to be performed, leave the screen as is, and then go
to page 6, AV Control Unit Software Update with Software Update SD Card.
Back
button

Figure 5

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NTB15-066a

AV Control Unit Software Update with Software Update SD Card
NOTE:
 This software update procedure applies only when the A/C switch assembly is
replaced on applied vehicles built before the VIN and date specified on the first
page of this bulletin.


Refer to Figure 6 below for location of controls and SD card.



Make sure the vehicle’s Map SD card (not the update card) is inserted in the SD
card slot before starting the software update procedure.

CAUTION: When the ignition is in the Accessory position, it will power down (turn OFF)
automatically after a specific time. To keep from powering down, turn ON the hazard
warning lamps (see step 2). Allowing the vehicle to power down during the AV control
unit software update may render the AV control unit inoperable.
SD Card Slot
MENU
Button

Map
Button

Volume
Knob

Info Button

Figure 6

1. Press the back button on the screen three (3) times.


After pressing the back button 3 times, the system will then reboot.

2. Turn the hazard warning lamps ON.


Leave the hazard warning lamps ON until AV control unit software updating is
complete.

3. If the navigation map does not display on its own, make it display by pressing the MAP
button.

4. Press the Info button.
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5. Select Navigation Version on the touch screen.


Use the arrows to get Navigation Version to display.

Figure 7

6. Turn the audio system OFF by pressing the volume knob.


If the audio system turned ON, press the volume knob again to turn the audio
system OFF.

7. Write down the values for Program Version, Unit code, and Serial number on the
repair order.


This information is for possible future reference.

Figure 8

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8. Enter System Diagnostic Menu:


Press and hold down the MENU button and at the same time rotate the volume knob
back and forth until System Diagnostic Menu displays.
NOTE: The audio system must be OFF in order to enter System Diagnostic Menu.

Press and
hold…

…while rotating
this knob
Figure 9

9. Press Confirmation/Adjustment.

Figure 10

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10. Use the scroll bar to get Software Update to display, and then select Software
Update.

Scroll
bar

Figure 11

11. Once Software Update is selected, a window shown in Figure 12 will appear.


Select OK (the system will then reboot automatically).

Figure 12

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12. Rebooting has completed when the message in Figure 13 displays.


The message reads “Please replace the MAP SD card with the new software SD
card then touch “OK”. If you touch “Cancel”, the update will be cancelled.”

13. Remove the vehicle’s SD card, insert the software update SD card, and then select OK
(see Figure 13).
 Push on the SD card, and then it will pop out.


Refer to page 6, Figure 6 for SD card location.



The SD card has a small cover. To access the SD card, open the cover with a
suitable tool.

Figure 13

14. After selecting OK, the message in Figure 14 will display:
 The message reads “The program update will now be started.”

The program update will now be started.

Figure 14

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15. After the screen in Figure 14 appears, a screen showing an update status progress bar
will then appear (see Figure 15).
CAUTION: Make sure the hazard warning lamps continue to stay ON. If the vehicle
powers down automatically during AV control unit software updating, the AV control unit
may be rendered inoperable.

Figure 15

16. Shortly before the updating process is complete, the message in Figure 16 will appear.


The message reads “Please replace the Update SD memory card with the Map
data SD memory card and touch “OK”.”

17. Remove the software update SD card, reinsert the vehicle’s SD card, and then select
OK.

Figure 16

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18. After the vehicle’s SD card is reinserted, the message in Figure 17 will appear.


The message reads “Update successful. Please restart the system by turning
the vehicle OFF and then back ON.”

Figure 17

19. Turn the ignition switch OFF.


The hazard warning lamps may be turned OFF now.

20. Go to Software Version Check and Software Update Confirmation (page 4) to verify
the software version is “054” or higher.

CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM DIA FRT
Confirm AV Control Unit Software – No Software
RX4ZAA
ZE
32
0.2
Update

OR
DESCRIPTION
Confirm AV Control Unit Software – Perform
Software Update

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OP CODE

SYM

DIA

FRT

RX5AAA

ZE

32

0.3

NTB15-066a