Reference:

Date:

NTB15-069

August 13, 2015

VOLUNTARY SERVICE CAMPAIGN
2013-2014 SENTRA, 2012-2014 VERSA SEDAN,
AND 2014 VERSA NOTE; CVT REPROGRAMMING
CAMPAIGN ID #:

PM562

APPLIED VEHICLES: 2013 – 2014 Sentra (B17)
2012 – 2014 Versa Sedan (N17)
2014 Versa NOTE (E12)
Check Service COMM to confirm campaign eligibility.

INTRODUCTION

Nissan is conducting this voluntary service campaign to reprogram the Transmission
Control Module (TCM) for the CVT transmission on certain specific 2013 – 2014 Sentra,
2012 – 2014 Versa Sedan, and 2014 Versa NOTE vehicles. This TCM reprogram will be
performed at no charge for parts or labor.

IDENTIFICATION NUMBER

Nissan has assigned identification number PM562 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this campaign.

DEALER RESPONSIBILITY

Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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SERVICE PROCEDURE


Most instructions for reprogramming with CONSULT-III plus (C-III plus) are
displayed on the CONSULT PC screen.



If you are not familiar with the reprogramming procedure, click here. This will link
you to the "CONSULT-III plus (C-III plus) Reprogramming" general procedure.

Preparation for Reprogramming

CAUTION:


Connect the GR8 to the vehicle battery and set to Power Supply Mode.
The vehicle battery voltage must stay between 12.0V and 15.5V during
reprogramming, or the TCM may be damaged.



Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the TCM may be damaged.



Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process
will be interrupted and the TCM may be damaged.



Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within
range of the CONSULT PC during reprogramming, reprogramming may be
interrupted and the TCM may be damaged.

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1. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.

2. Start C-III plus.

3. Wait for the plus VI to be recognized.


The serial number will display when the plus VI is recognized.

4. Select Re/programming, Configuration.

Step 3: VI is
recognized

Step
4

Figure 1

5. Follow the C-III plus on-screen instructions and navigate to the screen shown in Figure
2 on the next page.

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6. When you get to the screen shown in Figure 2, confirm this bulletin applies as follows:
A. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).

Current TCM P/N
31036-XXXXX

Figure 2
B. Compare the P/N you wrote down to the numbers in the Current TCM Part Number
column in Table A below.


If there is a match, this bulletin applies. Continue with the reprogramming
procedure.



If there is not a match, refer to the Claims Information and submit a claim using
OP-CODE PM5624 (TCM Reprogram Not Needed).

Table A
Model

Current TCM Part Number: 31036 -

2013 - 2014
Sentra

3SR0A, 3SR0B, 3SR0C
3SG0A, 3SG0B, 3SG0C
9AM2A, 9AM2B, 9AM9E

2012-2014
Versa Sedan

3AA6A, 3AA6B, 3AA6C
9KB1B, 9KB1C, 9KB1D
3BE0A, 3BE0B

2014
Versa Note

3VB2A, 3VB2B, 3VB2C

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7. Follow the on-screen instructions to navigate C-III plus and reprogram the ECM.

NOTE:


In some cases, more than one new P/N for reprogramming is available.
 If more than one new P/N is available, the screen in Figure 3 displays.
 If more than one new P/N is listed, select and use the reprogramming option
(P/N) that says “Use_with_only_NTB15-069”.

TRANSMISSION

Figure 3

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8. When the screen in Figure 4 displays, reprogramming is complete.

NOTE: If the screen in Figure 4 does not display (which means reprogramming did
complete), refer to the information on the next page.

9. Disconnect the battery charger from the vehicle.

10. Select Next.

Step
10

Figure 4

NOTE:


In the next step (page 8), you will perform DTC erase.



DTC erase is required before C-III plus will provide the final reprogramming
confirmation report.

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ECM recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 5:


Check battery voltage
(12.0–15.5 V).



Ignition is ON, engine OFF.



External Bluetooth® devices
are OFF.



All electrical loads are OFF.



Select retry and follow the
on screen instructions.



“Retry” may not go through
on first attempt and can be
selected more than once.

Figure 5

If reprogramming does not complete and the “X” icon displays as shown in
Figure 6:


Check battery voltage
(12.0 – 15.5 V).



CONSULT A/C adapter is
plugged in.



Ignition is ON, engine OFF.



Transmission is in Park.



All C-III plus / VI cables are
securely connected.



All C-III plus updates are
installed.



Select Home, and restart
the reprogram procedure
from the beginning.

Figure 6

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11. Follow the on-screen instructions to Erase DTCs.

12. When the entire reprogramming process is complete, the screen in Figure 7 will display.

13. Verify the before and after part numbers are different.

14. Print a copy of this screen (Figure 7) and attach it to the repair order for warranty
documentation.

15. Select Confirm.

Step
13

Step
14
Step
15

Figure 7

16. Close C-III plus.

17. Turn the ignition OFF.

18. Disconnect the plus VI from the vehicle.

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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D. #
PM562

DESCRIPTION
TCM Reprogram

OP CODE
PM5620

FRT
0.6 hrs.

DESCRIPTION
TCM Reprogram Not Needed

OP CODE
PM5624

FRT
0.3 hrs.

OR
CAMPAIGN (CM) I.D. #
PM562

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OWNER’S LETTER (example of typical owner’s letter)

Dear Nissan Sentra Owner:
Nissan is committed to providing the highest levels of product safety, quality and customer
satisfaction. With that in mind, we want to bring to your attention important information
regarding a voluntary service campaign being conducted by Nissan to update the
Continuously Variable Transmission (CVT) software in your vehicle.

REASON FOR SERVICE CAMPAIGN

On some potentially affected Sentra vehicles, the belt may slip when manually shifting from
the L range to D range due to low hydraulic pressure. Belt slippage may result in noise,
vibration, and poor acceleration. Left unrepaired, this condition may reduce the durability of
the CVT. This is not a safety issue, and the vehicle still meets and/or exceeds all
applicable safety standards.

WHAT NISSAN WILL DO

To assure your continued satisfaction and confidence in your vehicle, Nissan will update
your vehicle’s CVT software at an authorized Nissan dealer at no charge to you for parts
or labor. The new software will increase hydraulic pressure while shifting to prevent CVT
belt slip while manually shifting from the L to D range. The service could take up to 1 hour
to complete, but your Nissan dealer may require your vehicle for a longer period of time
based upon their work schedule.

WHAT YOU SHOULD DO

Nissan encourages you to contact an authorized Nissan dealer at your earliest
convenience in order to arrange an appointment.
To minimize any inconvenience to you, it is important that you have an appointment
before bringing your vehicle to the Nissan dealer for service. Please bring this notice
with you when you keep your service appointment. Instructions have been sent to your
Nissan dealer.

If you have additional questions you may contact the National Consumer Affairs
Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The
toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure ongoing satisfaction with your Nissan
vehicle.

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