Aftersales Retailer Support
2015 QX60 Transverse Link
Retailer Inventory Inspection
Reference: PC377
Date: June 23, 2015
Attention: Retailer Principal, Sales, Parts and Service Managers

*****Retailer Announcement*****
Infiniti is conducting a retailer inventory inspection to inspect the right and left transverse
link pivot bolt to ensure that the locking nut is present and torqued to the correct
specification on certain 2015 Infiniti QX60 vehicles identified in SERVICE COMM.
Infiniti is asking retailers to replace the locking nut only if the nut is missing or incorrect. It
is expected that very few locking nuts will need to be replaced.
*****What Retailers Should Do*****
1. Verify if vehicles currently in retailer inventory are affected by this inventory
inspection using Service Comm I.D. PC377.
2. If the vehicle in retailer inventory is affected by this inspection, confirm the presence
of the correct locking nut and torque the right and left transverse link pivot bolt to
specification.


If the locking nut is missing or incorrect, locate the correct part number in the
parts catalog and install the correct locking nut.

3. Submit the applicable warranty claim for the action performed and release the
vehicle.
***** Parts Collection *****
As previously mentioned, a very low incident rate is expected.
Parts replaced under this campaign will be collected. Follow the attached inspection
procedure prior to determining the necessity of replacing any parts.
Pursuant to APRM policy 2.34.13, retailers are expected to comply with the parts return
procedure. Retailers will be charged back for parts and labor found to be out of
compliance with inspection and repair guidelines.
NOTE: Parts requested are VIN and repair order specific. It is important for
retailers to return parts applicable to the VIN and repair order identified.

***** Vehicle Identification – Retailer Inventory *****
A total of 38 2015 QX60 vehicles are subject to this retailer inventory inspection and
can be identified through two methods:


SERVICE COMM – Beginning June 23th, retailer service departments can
complete an inquiry on SERVICE COMM – I.D. PC377 - to determine if a
vehicle is subject to this retailer inventory inspection.



VIN List – As a courtesy, posted with this announcement is a list of affected
retailer inventory VINs by region, district, and Retailer Code.

***** Retailer Responsibility *****
It is the retailer’s responsibility to check SERVICE COMM -I.D. PC377 - for the status on
each affected vehicle currently in inventory. Infiniti requests retailers to perform this
inspection on vehicles in inventory prior to being retailed to ensure client satisfaction.
***** Inspection Procedure *****
This inspection procedure will be available on ASIST and NNAnet.com.
 ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will
open where you may access the technical procedures.


NNAnet.com –This procedure can be found on NNAnet.com under My Documents in
the following categories:
o Parts>Campaigns>
o Sales>Campaigns>
o Service>Campaigns>
 PC377

Thank you for your prompt attention to this matter and we apologize for the
inconvenience.

PC377 – 2015 Infiniti - QX60 (L50) – Transverse (TV) Link Pivot Locking Nut
and Torque Service Inspection
SERVICE PROCEDURE
Driver Side

1. Lift the vehicle using a hoist.
2. On the driver side knuckle,
inspect TV Link Pivot Nut/Bolt
(Figure 1) to ensure it is a locking
nut as pictured in (Figure 2).

TV Pivot Nut

3. If locking nut is present use a
torque wrench and an 18MM
wrench to hold the bolt secure
while checking the torque to the
following spec:


TV Link Pivot Nut/Bolt:
97.5Nm (72 ft-lb)

Figure 1
Correct Locking Nuts (OK)

4. On the passenger side knuckle,
inspect TV Link Pivot Nut/Bolt
(Figure 4) to ensure it is a locking
nut as pictured in (Figure 2).
5. If locking nut is present use a
torque wrench and an 18MM
wrench to hold the bolt secure
while checking the torque to the
following spec:


TV Link Pivot Nut/Bolt:
97.5Nm (72 ft-lb)

Figure 2

6. If a locking nut is NOT present
(Figure 3) order the correct
locking nut using normal Nissan
Parts ordering system. Using a
torque wrench and an 18 MM
wrench to hold the bolt secure
while torqueing to the following
spec:


Not Correct NON-Locking Nut (Replace)

TV Link Pivot Nut/Bolt:
97.5Nm (72 ft-lb)

Figure 3
Passenger Side

TV Pivot Nut
Figure 4
7. Were the TV Link Pivot Locking Nuts present and found to be correctly torqued?
a. If the correct locking nuts are present and correctly torqued:


Submit warranty claim using Op Code PC3770 (see claims info).



Release the vehicle

b. If NON locking TV Link Pivot nuts are found:


Replace TV Link Pivot nuts and torque to proper torque
o 97.5Nm (72 ft-lb).



Submit warranty claim using Op Code PC3771 (see claims info).



Release the vehicle.

c. If the correct locking nuts are found to be under torqued:


Torque TV Link Pivot nuts to proper torque
o 97.5N-m (72 ft-lb).



Submit warranty claim using Op Code PC3772 (see claims info)

PARTS INFORMATION:
Description

Part #

Locking Nut

Refer to normal parts ordering system for
correct part number

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC377
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

CM
PC377
ZZ
99
Op Codes Flat Rate
Time

Parts
Required
on claim

Expense
Code
Required

Locking Nut present and
torqued properly – OK
Condition.

PC3770

0.2 hrs.

No

No

Replace Non-Locking Nut
and Torque to spec Repair Needed.

PC3771

0.3 hrs.

Yes

No

Locking Nut present and
NOT Torqued to spec Repair Needed.

PC3772

0.2 hrs.

No

No