NISSAN
BULLETIN
2015 Rogue Certification Label
Dealer Service Action
Reference: PC372
Date: April 23, 2015
Attention: Dealer Principal, Sales, Service & Parts Managers

*****Dealer Announcement*****
Nissan is conducting a dealer inventory service action to ensure the bulkhead VIN stamping,
VIN plate, and B-pillar certification label VIN match on 121 specific 2015 Rogue vehicles
identified in SERVICE COMM. These vehicles are either currently in dealer inventory or
assigned and in transit to the dealer.
IMPORTANT: Dealers should not sell or trade any affected 2015 Rogue vehicles in
dealer inventory subject to this service action until the bulkhead VIN stamping,
VIN plate, and certification label have been confirmed to match.
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:


If all three VINs match, as indicated in the instructions, the vehicle can be released
for sale. The service department should file a warranty claim for this inspection in a
timely manner so it can be closed on SERVICE COMM.



If all three VINs DO NOT MATCH, send the requested information to
nnafqasupport@nissan-usa.com. The vehicle must be held until further direction is
provided.

***** Vehicle Identification – Dealer Inventory *****
121 2015 Rogue vehicles are subject to this dealer inventory service action and can be
identified through two methods:



SERVICE COMM – Beginning April 23rd, dealer service departments can
complete an inquiry on SERVICE COMM – I.D. PC372 - to determine if a
vehicle is subject to this dealer inventory service action.
VIN List – As a courtesy, posted with this announcement is a list of affected
dealer inventory VINs by region, district, and Dealer Code.

***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM -I.D. PC372- for the status on
each 2015 Rogue vehicle which is currently in inventory. Nissan requests dealers to perform
this repair on vehicles in inventory prior to being retailed to ensure certification
compliance.

***** Repair Procedure *****
This repair procedure will be available on ASIST and NNAnet.com.


ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will
open where you may access the technical procedures.



NNAnet.com –This procedure can be found on NNAnet.com under My Documents in
the following categories:
o Parts>Campaigns>
o Sales>Campaigns>
o Service>Campaigns>
 Keyword: PC372

Thank you for your prompt attention to this matter and we apologize for the
inconvenience.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

NISSAN DEALER INSPECTION
PC372 Rogue Certification Label Inspection
SERVICE PROCEDURE:
1. Open driver door then open
hood and support with prop
rod.
2. Remove Cowl Top Cover
Mask to reveal the bulkhead
VIN stamping (see Figure
1).
Cowl Top Cover Mask
Figure 1

Dash VIN Plate

3. Locate dash VIN plate and
B-pillar Certification Label
(see Figures 2 & 3).

Figure 2
B-Pillar Certification Label

Figure 3

4. Verify the 17-Digit dash VIN
Plate and the B-pillar
Certification Label VIN
match the bulkhead VIN
stamping (see Figure 4).
Dash VIN Plate

Bulkhead VIN Stamping

Certification Label VIN

Figure 4
5. Does the dash VIN and B-pillar Certification Label VIN match the
Bulkhead VIN stamping?


If all three VINs MATCH, then replace the Cowl Top Cover Mask
and submit claim using the Op Code PC3720 (see claims info) and
release the vehicle.



If all three VINs DO NOT MATCH, the vehicle must be HELD
until further direction is provided. Do not submit a warranty
claim. Send an E-mail with clear photos of the three vehicle VIN
labels and the requested information below to:

nnafqasupport@nissan-usa.com
Make sure to include the below information:
Dealer Name
Dealer Code
Dealer Address
VIN
Contact Person Name
Contact Person Phone Number
** Attach Clear Photos of All Three VIN Labels**

CLAIMS INFORMATION
“PM” I.D.: PC372
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

Inspect Rogue
Certification
Labels

CM
PC372
ZZ
99
Op Codes
Flat Rate
Time
PC3720

0.2 Hrs.

Parts
Required
on claim

Expense
Code
Required

No

No