NISSAN
BULLETIN
2007-2009 Nissan Quest Fuel Gauge Accuracy – VSC
Parts & Repair Update
Reference: PC335
Date: April 13, 2015
Attention: Dealer Principal, Sales, Service & Parts Managers
***** Dealer Announcement *****
On December 19th, 2014, Nissan announced that it is conducting a Voluntary Service Campaign on
approximately 68,003 MY 2007-2009 Nissan Quest (V42) vehicles to correct a fuel gauge accuracy
concern. Dealers were informed that the parts and repair were under development.
This communication is to let dealers know that the parts have been out of production for some time
and are taking longer than initially expected to complete the development process. Nissan expects
to provide additional information regarding parts and repair in August, 2015.
***** What Dealers Should Do *****
1. If any affected vehicle owners inquire about repairs, continue to advise them that Nissan is
working on the remedy and that customers should keep fuel level above ½ tank at all times
until the vehicle is remedied.
2. Do not replace the combination meter to repair fuel gauge accuracy issues on the subject
vehicles. The campaign repair will not involve combination meter replacement.
NOTE: If a customer elects to replace the combination meter at their own expense at this
time, this will not permanently resolve the issue and may not be reimbursable if replaced
after the initial campaign announcement. They will still need to have the campaign
performed once parts become available.
3. Customers that paid to have this issue diagnosed and repaired prior to receiving notification
of this Voluntary Service Campaign may be eligible for reimbursement. Customers should
contact Nissan Consumer Affairs at 1-800-NISSAN1 (1-800-647-7261) for reimbursement
requests.
***** Repair Instructions/Parts Information *****
Parts and the repair procedure are still under development. All MY 2007-09 Quest vehicles are
affected. SERVICE COMM will be turned on once parts and repair become available under campaign
I.D. PC335. Nissan will send an updated communication when parts and repair are available.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION