Aftersales Retailer Support
2013 JX35 & 2014 QX60
Secondary Hood Latch Voluntary Recall
Campaign Update and Diagnostic Software
Update
Reference: PC344/PC358
Date: March 13, 2015
Attention: Retailer Principal, Sales, Parts and Service Managers
***** Retailer Announcement *****
As previously announced, Infiniti is conducting a voluntary safety recall campaign on certain
MY2013 Infiniti JX35 and 2014 QX60 vehicles manufactured in Smyrna, TN between
November 29th, 2011 and November 18th, 2013 to adjust the secondary hood latch stop
tab. Customer notification began this week. Client notification began this week.
A STOP SALE condition for vehicles affected by the secondary hood latch recall
(PC344) is in effect.
In addition to the recall remedy, Infiniti is informing affected clients that their vehicles (nonHybrid models) are eligible for Continually Variable Transmission (CVT) Transmission
Control Module (“TCM”) software programming update to improve CVT service diagnostics
(PC358). This diagnostic software update will enhance the retailer’s ability to better
diagnose and service the CVT by including two new Diagnostic Trouble Codes (DTCs) and
enhanced active test capabilities for CONSULT-III. This upgrade is being offered together
with the recall remedy in order to minimize inconvenience to clients.
Vehicles eligible for the CVT diagnostic software update that have already received the
secondary hood latch remedy will still be identified in Service Comm and can receive this
software update upon their next service visit.
Infiniti is committed to a high level of client safety, service, and satisfaction and is working
with its retailers to provide an outstanding ownership experience to Infiniti JX35 and QX60
owners.
IMPORTANT: Retailers are requested to repair any vehicles currently in inventory
prior to retail delivery to ensure client satisfaction.
***** What Retailers Should Do *****
1. Verify the subject vehicle is subject to the recall campaign using Service Comm I.D.
PC344.
2. Use ITB15-005, to remedy the vehicle
3. Verify the subject vehicle is eligible for this Diagnostic Software Update using Service
Comm I.D. PC358.
4. Update the CVT TCM software using bulletin ITB15-013.

***** Parts Information *****
The software for this CVT TCM update activity is available on ASIST. No other parts are
necessary for the hood latch remedy or the TCM diagnostic update.
***** Repair Instructions*****
1. ITB15-005 for Secondary Hood Latch recall remedy
2. ITB15-013 for PC358 CVT TCM Diagnostic Software Update
3. ITB15-012 will be issued to aid new CVT service diagnostics

The information above will be available on ASIST and www.NNAnet.com on March 13th,
2015.


ASIST:
o ITB15-005
o ITB15-013
o ITB15-012



NNAnet.com under My Documents in the following categories:
o Parts>Campaigns>
o Sales>Campaigns
o Service>Campaigns>
 Keyword Search:PC358

***** Vehicle Identification *****
Vehicles subject to the recall and the Diagnostic Software Update can be identified through
two methods:


SERVICE COMM – Beginning March 13th, retailer service departments can
complete an inquiry on SERVICE COMM – I.D. PC344 and PC358- to
determine if a vehicle is subject to this Diagnostic Enhancement Action.



VIN List – As a courtesy, posted with this announcement is a list of PC358
affected retailer inventory VINs by region, district, and Retailer Code.

***** Retailer Responsibility *****
It is the retailer’s responsibility to check SERVICE COMM using the appropriate Campaign
I.D. for the campaign status on each vehicle falling within the range of this Diagnostic
Enhancement Action which for any reason enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in retailer inventory. If a VIN subject to this activity was part of a retailer trade,
the letter associated with that VIN should be forwarded to the appropriate retailer for
service completion. Infiniti requests retailers to perform this repair on vehicles in inventory
prior to being retailed to ensure client satisfaction.

***** Owner Notification *****
Infiniti will begin notifying potentially affected clients via U.S. Mail this week.
FAQ:
Q.

What is the reason for this Diagnostic Software Update?

A.

This diagnostic software update will enhance the retailer’s ability to better diagnose
and service the CVT by including two new Diagnostic Trouble Codes (DTCs) and
enhanced active test capabilities for CONSULT-III.

Q.

Is there any charge for this repair?

A.

No, this update is free.

Q.

When will vehicle owners be notified?

A.

Infiniti is informing affected clients that their vehicles (non-Hybrid models) are
eligible for this update as a part of the Secondary Hood Latch Recall notification
(PC344). This upgrade is being offered together with the recall remedy in order to
minimize inconvenience to clients.

Q.

I did not receive a letter, how can I tell if my vehicle is eligible?

A.

Please provide your vehicle identification number (VIN) so that I can check if your
vehicle is included in this activity.

Q.

What model year vehicles are involved?

A.

This action affects certain non-hybrid Infiniti MY13 Infiniti JX35 and MY 2014 QX60
vehicles manufactured in Smyrna, TN.

Q.

Is this a safety recall?

A.

No, but this diagnostic enhancement being offered together with the recall remedy
in order to minimize inconvenience to clients.

Q.

What will be the service department action?

A.

Retailers should install the updated CVT software in vehicles identified in Service
Comm with I.D. PC358. No additional diagnosis or repair is required unless the
client has brought the vehicle into the dealership for a concern related to CVT
operation.

Q.

How long will the corrective action take?

A.

It should take approximately 1 hour to reprogram the Continually Variable
Transmission (“CVT”) software. Your retailer may require your vehicle for a longer
period of time based on their work schedule.

Q.

Will a loaner vehicle be provided while the retailer is servicing the vehicle?

A.

Infiniti will provide a courtesy vehicle for the client to use while their vehicle is being
serviced. Courtesy vehicles are subject to availability and not guaranteed. There are
no provisions for rental reimbursement under this diagnostic enhancement activity.

Q.

Are there any parts required for the retailer to perform this action?

A.

No.

Q.

Do I need to make an appointment in advance?

A.

Yes. An appointment made in advance might be helpful to ensure that your Infiniti
retailer can complete the repair at your convenience.

Q.

Will I have to take my vehicle back to the selling retailer to have the service
performed?

A.

No, any authorized Infiniti retailer is able to perform the diagnostic enhancement .
For CA: Please inform us of the retailer where you would like to have the corrective
action completed.

Q.

Can this activity be performed on U.S. vehicles that are being operated in
Foreign Countries (Overseas)?

A.

Yes.

Q.

I am presently operating my U.S. vehicle in a Foreign Country (Overseas).
What do I need to do to get the activity on my vehicle performed?

A.

Let me get some information from you so I can verify that your vehicle is involved in
this diagnostic enhancement . Please give me your name, address, telephone
number, and vehicle identification number (VIN).
(Note to CRR: Follow SOP 7.12 Overseas Recall Campaign Parts Request.
Obtain an actual home address rather than a military base address to
ensure proper delivery of packages due to the current international
activities. If the client only has a military base address then document this
information and proceed with the procedure.)

Q.

Do I need a letter of clearance for my vehicle so I can export it to Canada if
my vehicle is involved in this diagnostic enhancement?

A.

No, a letter of clearance is not needed for diagnostic enhancement.