NHTSA ID Number: 10192534
Manufacturer Communication Number: NTB14001C
TSB/Document Date: 2021-05-10
Summary
IF YOU CONFIRM The vehicle has insufficient heat based on the "PTC Heater Specifications" on page 2. And The vehicle?s current EV/HEV software version for the "Vehicle Control Module" (VCM) is in "Table A" on page 8. * Refer to step 14 on page 8 in the SERVICE PROCEDURE to check current EV/HEV software version. NOTE: One or more of the following DTC?s below may be present: * B2773 PTC Heater Circuit 1 * B2774 PTC Heater Circuit 2 ACTION 1. Reprogram the VCM with CONSULT-III plus (C-III plus). 2. Replace the PTC heater. Please see this bulletin for further details.
Step
21
Figure 16
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NTB14-001c
22. When the screen in Figure 17 appears, reprogramming is complete.
NOTE: If the screen in Figure 17 does not display (reprogramming is not complete),
refer to the information on page 14
a. Select Next.
b. Wait for System Call to complete.
Step
22a
Figure 17
23. Erase all DTCs:
a. Turn “ignition” off by depressing the power switch once.
The screen in Figure 18 will read OFF after pressing the power switch once.
ON to
OFF
Figure 18
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NTB14-001c
ECM recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 19:
Check battery voltage
(12.0 – 15.5 V).
Ignition is ON, Ready Mode
is OFF.
External Bluetooth® devices
are OFF.
All electrical loads are OFF.
Select retry and follow the
on screen instructions.
237D0-XXXXX
237D0-XXXXX
LEAF
1N4AZ0CPXXX XXXXXX
EV/HEV
“Retry” may not go through
on first attempt and can be
selected more than once.
Figure 19
If reprogramming does not complete and the “X” icon displays as shown in
Figure 20:
Check battery voltage
(12.0 – 15.5 V).
CONSULT A/C adapter is
plugged in.
Ignition is ON, Ready Mode is
OFF.
Transmission
is in Park.
All C-III plus / VI cables are
securely connected.
237D0-XXXXX
237D0-XXXXX
LEAF
1N4AZ0CPXXX XXXXXX
EV/HEV
All C-III plus updates are
installed.
Select Home, and restart
the reprogram procedure
from the beginning.
Figure 20
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NTB14-001c
b. Turn “ignition” on by depressing the power switch twice.
Do not step on the brake pedal when depressing the power switch.
The screen in Figure 21 will read ON after pressing the power switch twice.
c. Wait for the bar graph in the ERASE window to complete 100%.
OFF to
ON
Figure 21
24. Verify the part number has changed.
a. Print a copy by selecting Print.
b. Attach the copy to the repair order.
c. Once a copy has been printed, select Confirm.
237D0 - xxxxx
Step
24
237D0 - xxxxx
1N4AZ0CPXXX XXXXXX
EV/HEV
Step
24a
Step
24c
Figure 22
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NTB14-001c
25. Once reprogramming has completed:
a. Select Home.
b. Turn “ignition” off (depress power switch once).
Do not close C-III plus at this time.
c. Disconnect the battery tester/charger from the 12 V battery.
Step
26
Step
25a
Figure 23
26. Close C-III plus (Figure 23).
Do not turn off the CONSULT PC.
27. Place the vehicle in “READY to drive” mode:
Apply the parking brake.
Depress the brake pedal.
Press the power switch once.
The meter and gauges will illuminate.
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NTB14-001c
28. Open C-III plus.
29. Once the plus VI is recognized, select Diagnosis (All Systems).
30. Confirm that there are no DTCs present.
Erase any DTCs that are present.
31. Once all DTCs have been erased:
a. Select Home, and then on the next screen, select Yes (picture not shown).
b. Close C-III plus, turn off the CONSULT PC, and then disconnect the
CONSULT PC and plus VI from the vehicle.
c. Turn “ignition” off (depress power switch once).
32. Verify the repair is complete:
a. Place the vehicle in the “READY to drive” mode (press power switch while stepping
on the brake pedal).
b. Verify no error messages are displayed in the meter and gauges or center multifunction control panel.
Proceed to the next page.
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NTB14-001c
PTC Heater Replacement
WARNING: This procedure involves high voltage and should only be performed by a
certified LEAF technician.
NOTE: Confirm if the timer for either charging or climate control are on. If on, turn them
off and make sure to turn them back on after the PTC has been replaced and
reprogramming completed.
1. Remove the HVAC case from the vehicle.
NOTE: Refer to the ESM section VENTILATION, HEATER & AIR CONDITIONING /
HA-Heater & Air Conditioning System / REMOVAL AND INSTALLATION /
HEATING AND COOLING UNIT ASSEMBLY for the procedure to remove and replace
the Heating and Cooling Unit Assembly (HVAC case) from the vehicle.
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NTB14-001c
With the HVAC case removed from the vehicle and on a work bench:
2. Remove the three T20 Torx screws that attach the ducting (shown in Figure 24).
Remove
three screws
Figure 24
3 Leave the harness, shown in Figure 25, attached to the duct and gently fold the duct
away from the PTC heater.
Leave harness
attached
Fold duct
to the side
Figure 25
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NTB14-001c
4. Remove two T20 Torx screws and four tamper proof T30 Torx bolts securing the PTC
heater shield (shown in Figure 26).
Removed shield shown in Figure 27.
PTC heater shield
Remove two
T20 Torx
Remove four
T30 Torx
Figure 26
Remove shield
Figure 27
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5. Disconnect PTC heater harness from the HVAC case (shown in Figure 28 and
Figure 29).
Disconnect
harness clips
Remove
T30 Torx
Close-up of high
voltage harness clip
Figure 28
Figure 29
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6. Remove high voltage harness (shown in orange) from under the lower shield
(Figure 30).
WARNING: This harness must be returned to this position under this shield on
reassembly.
Remove high
voltage harness
Figure 30
7. Remove the two T20 Torx screws that secure the PTC heater to the HVAC case and
disconnect harness connector (shown in Figure 31).
Remove two
T20 Torx
Disconnect
harness connector
Figure 31
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NTB14-001c
8. Slide the PTC heater gently out of the HVAC case (Figure 32).
9. Install the new PTC heater into the HVAC case.
Slide PTC heater
out of HVAC case
Figure 32
10. Reinstall the harnesses and shields in the reverse order.
WARNING:
The high voltage harness must be routed as shown in Figure 33, and it must be
under the lower shield. NOTE: Figure 33 has the lower shield removed for reference
only. Figure 30 on page 22 shows the harness under the lower shield.
Confirm that the high voltage harness clip is securely attached to the PTC heater
shield as shown in Figure 33.
This clip MUST be
securely attached
Routing of high
voltage harness
Figure 33
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NTB14-001c
11. Verify that the ground harness connectors are correctly aligned (shown in Figure 34 and
Figure 35).
If not as shown, loosen bolts and realign then retighten.
Confirm tab is aligned
with hole in shield
Confirm tab is aligned
with slot in shield
Front shield
Figure 34
Bottom shield
Figure 35
12. Reinstall the HVAC case into the vehicle in the reverse order.
Refer to the ESM section VENTILATION, HEATER & AIR CONDITIONING / HAHeater & Air Conditioning System / REMOVAL AND INSTALLATION / HEATING
AND COOLING UNIT ASSEMBLY for the procedure to remove the HVAC case
from the vehicle.
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NTB14-001c
PARTS INFORMATION
DESCRIPTION
PTC Heater
PART #
27143-3NF1A
QUANTITY
1
CLAIMS INFORMATION
OPERATION
OP CODE
PFP
SYM DIAG FRT
Replace PTC Heater
TB32AA
Evacuate/Recharge - R134A Systems Only TB777A 27143-3NF1A GA 32
(1)
Reprogram VCM
JQ99AA
(1) Reference the current Nissan
Warranty Flat Rate Manual and use the indicated flat rate time.
EXPENSE CODE
010
DESCRIPTION
R134A Refrigerant
AMOUNT
(1)
(1) The refrigerant should have been recovered prior to removing the PTC heater. Only bill if the
system required additional refrigerant as needed.
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NTB14-001c
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TSB/Document ID: NTB14001C
Replacement Service Bulletin Number:
MFR Communication Date: 2015-03-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: BACK OVER PREVENTION:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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