Aftersales Retailer Support
2015 QX60 Right Front Lower Dash Seam Seal
Voluntary Service Campaign
Reference: PC341
Date: January 29, 2015
Attention: Retailer Principal, Sales, Parts and Service Managers

*****Retailer Announcement*****
Infiniti is conducting a voluntary service campaign to apply sealant to the interior body
seam at the right-side (lower) dash area, behind the glove box, on certain specific 2015
QX60 vehicles manufactured between September 20, 2014 and October 21, 2014. The
manufacturing sealer application process may have been incorrectly aligned with the seam
during this time and could allow water intrusion into the interior of the vehicle.
To ensure client satisfaction and confidence, Infiniti retailers will remove the glove box,
move carpet and insulation, and reseal the seam.
***** What Retailers Should Do *****
1. Verify if vehicles currently in retailer inventory are affected by this service campaign
using Service Comm I.D. PC341
2. Use the attached repair bulletin, ITB15-006, to repair any client vehicles or vehicles
in retailer inventory affected by this campaign.
3. Submit the warranty claim and release the vehicle.
***** Parts Information *****
LORD Fusor® 800DTM (or Equivalent) seam sealer. This part will need to be obtained
locally in sufficient quantity. Each tube should service multiple vehicles.
If a local source is not available you may try one of the following:




Johnson Supply Company: http://www.johnsonautobodysupply.com/Fusor-800DTMDirect-to-Metal-Sealer-Beige.html
National Tool Warehouse: http://www.nationaltoolwarehouse.com/Direct-to-MetalSealerAdhesive-P229983.aspx
Stock Wise
Auto: http://www.stockwiseauto.com/product_info.php/products_id/2013914

***** Repair Instructions *****
Infiniti has developed Campaign Bulletin ITB15-006 containing instructions to perform this
service campaign, part information, and claims information. These instructions are available
on ASIST and on NNAnet.com under My Documents in the Sales/Campaign, Parts/Campaign
and Service/Campaign categories.

***** Vehicle Identification – Retailer Inventory *****
There are approximately 356 Infiniti QX60 vehicles affected by this voluntary service
campaign. Approximately 50 vehicles are currently in retailer inventory. Vehicles subject to
this action can be identified through:


SERVICE COMM – Beginning January 29th, 2015 service departments can complete an
inquiry in SERVICE COMM – I.D. PC341 – to determine if a vehicle is subject to this
voluntary service campaign.



VIN List – As a courtesy, included with this announcement is a list of affected vehicles
sorted by region, district, and retailer.

***** Retailer’s Responsibility *****
It is the retailer’s responsibility to check Service Comm using the appropriate Campaign I.D.
for the campaign status on each vehicle falling within the range of this voluntary service
campaign which for any reason enters the service department. This includes vehicles
purchased from private parties or presented by transient (tourist) owners and vehicles in
retailer inventory. If a VIN subject to this service campaign was part of a retailer trade, the
letter associated with that VIN should be forwarded to the appropriate retailer for service
completion.
***** Owner Notification *****
Infiniti plans to complete notification to all owners of potentially affected vehicles by
February 2015 via U.S. Mail.
Infiniti Aftersales Retailer Support
1/28/15

FAQ
Q.

Is there a stop sale in effect?

A.

No. Retailers are requested to complete this campaign on vehicles in their inventory
prior to sale to ensure client satisfaction.

Q.

What is the reason for this service campaign?

A.

The robotic application of the seam sealer may have been incorrectly aligned
with the seam and allow water intrusion into the interior of the vehicle.

Q.

Is there any charge for this repair?

A.

No, the repairs will be made at no charge for parts and labor.

Q.

When will vehicle owners be notified?

A.

Owners of all potentially affected vehicles will begin to be notified in February 2015
via U.S. Mail to take their vehicles to an Infiniti retailer for repair.

Q.

I did not receive a letter, how can I tell if my vehicle is affected?

A.

Please provide your vehicle identification number (VIN) so that I can check if your
vehicle is included in this campaign.

Q.

What model year vehicles are involved?

A.

MY 2015 Infiniti QX60 vehicles.

Q.

How many vehicles are involved in this voluntary service campaign?

A.

Approximately 356 vehicles in the U.S are potentially affected.

Q.

Are you experiencing this condition on any other Infiniti (or Nissan)
models?

A.

No. This update is not applicable to or necessary for any other Infiniti (or Nissan)
vehicles.

Q.

I have lost confidence in the vehicle. Will Infiniti replace or repurchase the
vehicle.

A.

The repair will fully correct this condition. As the condition will be corrected, there is
no basis for repurchasing or replacing your vehicle.

Q.

Is this a safety recall?

A.

No, this is a service campaign being conducted for client satisfaction purposes, but it
is important that your vehicle is remedied if your received a notification letter.

Q.

Is it safe to use my vehicle until the repairs can be made?

A.

Yes. Your Infiniti QX60 is safe and meets all applicable safety standards.

Q.

What will be the service department action?

A.

To ensure client satisfaction and confidence, Infiniti is offering to have authorized
Infiniti retailers remove the glove box, move carpet and insulation, and reseal the
seam at no charge to you for parts or labor.

Q.

How long will the corrective action take?

A.

It should take approximately 1 hour to reseal the seam in your vehicle. Your retailer
may require your vehicle for a longer period of time based on their work schedule.

Q.

Will a loaner vehicle be provided while the retailer is servicing the vehicle?

A.

Alternate transportation may be provided under Infiniti’s Courtesy Vehicle Program
while your vehicle is being serviced. This is subject to vehicle availability. Check
with your retailer for availability and further details.

Q.

Will I have to take my vehicle back to the selling retailer to have the service
performed?

A.

No, any Infiniti retailer is equipped to perform this service.
For CA: Please inform us of the retailer where you would like to have the corrective
action completed.

Q.

Does this update affect Infiniti vehicles sold in other countries?

A.

Yes. Approximately 190 vehicles in Mexico are affected.