NISSAN
BULLETIN
2015 Murano Air Duct Hose
Dealer Service Action
Reference: PC337
Date: December 18, 2014

Attention: Dealer Principal, Sales, Service & Parts Managers
*****Dealer Announcement*****

Nissan is conducting a dealer inventory service action to inspect the air duct hose, and if
necessary, secure the hose to the air filter box on 87 specific 2015 Nissan Murano vehicles
identified in SERVICE COMM.
Dealers are strongly requested to perform this Service Action on the affected vehicles in
their inventory before retailing to help ensure customer satisfaction.
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:


Once the vehicle has been inspected, and if necessary repaired, the vehicle can be
released for sale. The service department should file a warranty claim for this repair
in a timely manner so it can be closed on SERVICE COMM.

*****Parts Information*****
No parts are required for this repair.
***** Vehicle Identification – Dealer Inventory *****
This Dealer Service Action affects approximately 87 Nissan MY15 Nissan Murano vehicles,
which are currently in dealer inventory or in-transit.
2015 Nissan Murano vehicles are subject to this Dealer Service Action and can be identified
through two methods:


SERVICE COMM – Beginning December 19th, dealer service departments can
complete an inquiry on SERVICE COMM – I.D. PC337- to determine if a
vehicle is subject to this Dealer Service Action.



VIN List – As a courtesy, posted with this announcement is a list of affected
dealer inventory VINs by region, district, and Dealer Code.

***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM - I.D. PC337 for the status on each
2015 Nissan Murano vehicle which is currently in inventory. Nissan requests dealers to
perform this inspection on vehicles in inventory prior to being retailed to ensure customer
satisfaction.

***** Inspection Procedure *****
This inspection procedure included in this announcement will be available on ASIST,
NNAnet.com, and the Dealer360 (Recalls & Service Campaigns Community forum).


ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will
open where you may access the technical procedures.



NNAnet.com –This procedure can be found on NNAnet.com under My Documents in
the following categories:
o Parts>Campaigns>
o Sales>Campaigns>
o Service>Campaigns>
 PC337

Thank you for your prompt attention to this matter and we apologize for the
inconvenience.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

DEALER SERVICE ACTION INSTRUCTIONS
PROCESS NAME:
VEHICLE AFECTED:

PNC:

Air Duct Hose
2015

NISSAN

PC337

Page 1 of 2
DATE:

12/18/14

REV:

01

MURANO

CAUTION:
Ensure parking brake is engaged and engine is off

Inspect and Tighten Air Duct Hose
STEP

1.

INSTRUCTION

ILLUSTRATION / REFERENCE

Open hood and locate Air Duct Hose
between air cleaner case (upper) and
electric throttle control actuator
(Figure 1).

Air Duct
Hose

Figure 1

2.

Verify air duct hose is fully seated on
both ends and confirm both hose
clamps are installed/tight (Figure 2).

8mm Hose Clamp Bolts

If air duct hose was fully seated and
hose clamps did not require tightening
•

Close hood and submit
appropriate warranty claim

If air duct hose was not fully seated
or either hose clamp was loose
Verify Fully Seated
Properly seat hose and/or
tighten hose clamps.
• Close hood and continue to
Figure 2
next step
Using Consult III, check for DTCs and clear if necessary.

•

3.

Field Quality Assurance - [email protected]

SERVICE ACTION INSTRUCTIONS
2015

Air Duct Hose

Rev: 01

12/18/14

(continued)
Page 2 of 2

CLAIMS:
Work Order Line Type: “CM” Campaign
Submit claim using the following claims coding:

PC337
CLAIM DATA
CLAIM TYPE:
PNC:

CM
PC337

SYMPTOM:

ZZ

DIAGNOSIS:

99

OP Code

FRT

Parts
Required

Expense
Code

Description

PC3370

0.2

No

No

Confirm Air Duct Hose Clamps are tight

PC3371

0.2

No

No

Tighten Air Duct Hose Clamps and Clear DTCs

Field Quality Assurance - [email protected]