

Screen may need to be scrolled down to turn off additional Apps.

Step 3e

Toggled OFF

Step 3d

Turn ON
Online Search

Figure 22

4. Download Online Search from the iPod touch® to the vehicle.
a. Select the vehicle’s MENU screen and then:


For vehicles with navigation scroll the screen to the right (Figure 23) and then select App Garage
(Figure 24).



For vehicles without navigation select App Garage (Figure 24).

With
navigation

Select

Figure 23

Figure 24
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b. Scroll the App Garage screen to the bottom
(Figure 25).

Scroll here

Figure 25

c. When the Online Search has downloaded:


The left hand scroll bar will move UP
slightly, but the app will still be hidden
(Figure 26).
Moves up slightly
Figure 26

d. Scroll the screen to the bottom again to
confirm that Online Search has been
downloaded (Figure 27).
Scroll again
NOTE: Download of Online Search will take
approximately 5 minutes to complete:

Figure 27

IMPORTANT: Verify that the iPod touch® has good data reception (can access internet). If the iPod touch®
does not have good data reception, move vehicle to an area to allow the app to download.

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Step 5

5. Scroll the App Garage screen back to the top and
select Vehicle Apps Manager.

Figure 28

6. Select Yes.
Step 6

Figure 29
Step 7

7. Select All Apps.

Figure 30
Step 8

8. Scroll down and then select HeadUnitProxy.

Figure 31
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Step 9

9. Select Update.
X.X.X

Figure 32

10. Select Yes.

Step 10

Figure 33

NOTE: Several messages will be displayed at the
bottom of the screen as the HeadUnitProxy is
updated (Figure 34):




Waiting for server…
Downloading…
Installing…

X.X.X
X.X.X

Figure 34

11. When the “HeadUnitProxy updated” message
appears select OK.
Step 11

Figure 35

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Verify Apps Software Update
1. Return to the vehicles Apps MENU and then:


For vehicles with navigation scroll the screen to right and then select App Garage (Figure 36).



For vehicles without navigation select App Garage (Figure 36).

Without
navigation

With
navigation

Figure 36

Step 2

2. Select App Garage Settings.

Figure 37

Step 3

3. Select System Information.

Figure 38

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Step 4
4. Verify “System Version”.


2.3.7.1077

Make sure the System Version is “2.3.7.1077”
or above.

Figure 39
Step 6
5. Return to “App Garage Settings” (Figure 40).

6. Select All Apps.

Figure 40

Select one or the other
7. Select either Calendar or Email.

Figure 41
Step 8

8. Select App Information.

Figure 42

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Step 9

9. Verify the Version numbers are:



1.2.968

Step 10

Email:
“1.2.968” or above
Calendar: “1.3.1053” or above

10. Select the “back button” twice to return to “App
Garage Settings” (Figure 43).

Figure 43
Step 11

11. Select All Apps.

Figure 44

12. Scroll the screen down and select Online Search.
Step 12

Scroll here

Figure 45
Step 13

13. Select App Information.

Figure 46

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Step 14
8.19.672

14. Verify the Version for Online Search is “8.19.672”
or above.

Figure 47

15. From the MENU screen select App Garage and
then Online Search.
Step 15

Figure 48

16. Push on the upper right hand corner of the screen
(see Figure 49), 15 times or more, until
“hup hmic1……..…” pop-up (see Figure 50)
appears on the upper screen.

Apply pressure here
15 times or more.

17. Verify the version is “0.9.21” or above.
Figure 49
18. Select OK.

19. If all Versions are correct, proceed to the next
page; Return Vehicle Settings to Default and
Remove iPod touch® from System.


0.9.21 0.9.21 0.9.21 0.9.21 0.9.21
0.9.21 v_code

Step 17

Step 18

If any Version is incorrect perform Head Unit
Proxy Update on page 10.
Figure 50

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Return Vehicle Settings to Default and Remove iPod touch® from System

1. While the iPod touch® is still connected, turn OFF
the Online Search on the Infiniti InTouch
(Figure 51).
Toggled to OFF

NOTE: This will disable the app from both the iPod
touch® and the vehicle.

Figure 51

2. Confirm that Online Search is no longer available
on the App Garage screen (Figure 52).
NOTE: This may take up to 2 minutes after being
turned OFF.
3. Return to the MENU screen.
4. Disconnect the USB cable.
Figure 52

5. Proceed to Delete Unit Connection Log on the
next page.

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Delete Unit Connection Log

1. Confirm that the audio system is OFF. If not OFF,
turn it OFF by pressing the volume knob.


Make sure “Audio OFF” is shown on the
bottom of the upper display screen
(Figure 53).

Figure 53

Step 2

2. Select Settings.

Figure 54

3. Push the right side of the seek button ( >>I )
3 times.
Right side of SEEK
button 3 times
Figure 55
4. Push and hold on the screen in the area below the
right arrow icon ( > ) until the screen changes
(about 5 seconds).




If the “System Diagnostics” screen (Figure 57)
does not displayed, repeat steps 1 through 3
above.

Press here

If the “System Diagnostics” screen (Figure 57)
is displayed, proceed to step 5 on the next
page.
Figure 56
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Step 5
5. Select ### Confirmation/Adjustment.

Figure 57

6. Scroll the screen down and then select Delete
Unit Connection Log.

Step 6

Figure 58

7. Select Yes.
Step 7
8. Wait for 1 minute to allow the log to clear.

Figure 59

9. Select the “back button” TWICE.


The system will restart automatically.



Wait for screens to fully initialize; the bottom of
the lower screen must show the center dot
highlighted; “○○●○○”

Step 9

10. Turn the ignition OFF for at least 60 seconds to
complete the update.

Figure 60

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FAQ:
Q. What happens if the engine turns off on a hybrid vehicle?
A. This should not happen if the door is opened after pushing the start button. If the door is not opened after
pushing the start button and the engine does stop and go into EV mode; open the door. The engine should
start back up automatically.
CAUTION: Do not press the start/stop button while software updates are in progress. Doing so may
cause damage to the DCU (Display Control Unit).
Q. What do I do if the below screen appears?

A. Select “Later” and then continue with the procedure. This is covered in step 2 on page 3 of the procedure
but this message can appear at other times in the update process.
Q. Is it OK to leave the vehicle unattended between or during long updating times?
A. Yes. Software updates will install automatically once initiated and do not require user input. The update
should stop after install is complete.

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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
P4248

DESCRIPTION
Update ITGEN5

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OP CODE
P42480

FRT
0.9 hrs.

ITB14-043a

OWNER’S LETTER

Dear Infiniti Q50 Owner:
Infiniti is committed to providing the highest quality products and client experience. With that in mind, we want
to bring to your attention important information regarding an enhancement to your Q50 Infiniti InTouch™
system that will update your vehicle to current production-level software.
REASON FOR SOFTWARE UPDATE
Like many digital devices, the Infiniti InTouch™ system is designed to allow for software updates. This planned
update to the Infiniti InTouch™ system software will upgrade your software to current production levels, and is
designed to improve the functionality of the Infiniti InTouch™ system, and your overall driving experience.
Enhancements include:
 App availability
o Email
o Calendar
o Facebook®
o Google® search
 Improved audio volume control
 Improved system stability
WHAT INFINITI WILL DO
To ensure your continued satisfaction and confidence in your Q50, your authorized Infiniti retailer will perform
the Infiniti InTouch™ system software update at no cost to you for parts or labor. This enhancement should
take approximately 2 hours to complete, but your Infiniti retailer may require your vehicle for a longer period of
time based upon their work schedule.
WHAT YOU SHOULD DO
Please contact your Infiniti retailer at your earliest convenience in order to set an appointment to complete the
software update. Please bring this notice with you to your service appointment. We understand your time is
valuable so your retailer will work with you to make the update as convenient as possible.
After your vehicle has the system update installed, you will need to download the Infiniti InTouch App from the
Apple App or Google Play Stores to your smart phone to fully utilize the App features in your vehicle.
On behalf of everyone at Infiniti, thank you for being part of our family. We are truly excited for you to
experience the enhanced driving experience and additional functionality this enhancement will deliver.
Should you have any questions, our representatives would be pleased to assist you.
 Call 1-800-662-6200 or
 Visit http://www.infinitiusa.com/intouch.

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