Aftersales Retailer Support
2014 QX60 Hub & Torque Member Bolt
Retailer Inventory Inspection
Reference: PC331
Date: November 25, 2014
Attention: Retailer Principal, Sales, Parts and Service Managers

*****Retailer Announcement*****
Infiniti is conducting a retailer inventory inspection to inspect the front axle hub and torque
member bolts on 20 specific 2014 QX60 vehicles identified in SERVICE COMM and currently
in retailer inventory.
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:


If inspection shows that the hub bolts, torque member bolts, and stopper bolts were
all torqued to specification, submit the warranty claim and release the vehicle
without further action.



If inspection reveals that one or more bolts are found to be missing, only hand
started, or bolt head moved before specified torque achieved:
o Send the requested information to nnafqasupport@nissan-usa.com.
o Replace any missing bolt/s if necessary and torque to specification.
o Submit the warranty claim and release the vehicle without further action.

***** Vehicle Identification – Retailer Inventory *****
20 2014 QX60 vehicles are subject to this retailer inventory inspection and can be
identified through two methods:


SERVICE COMM – Beginning November 25th, retailer service departments
can complete an inquiry on SERVICE COMM – I.D. PC331 - to determine if a
vehicle is subject to this Retailer Inventory Inspection.



VIN List – As a courtesy, posted with this announcement is a list of affected
retailer inventory VINs by region, district, and Retailer Code.

***** Retailer’s Responsibility *****
It is the retailer’s responsibility to check SERVICE COMM – I.D. PC331 – for the status on
each vehicle which is currently in its inventory. Infiniti requests retailers to perform this
repair on any vehicles in their inventory before they are retailed to ensure client
satisfaction.

***** Inspection Procedure *****
This inspection procedure will be available on ASIST and NNAnet.com.
 ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will
open where you may access the technical procedures.


NNAnet.com – Beginning November 25th, this procedure can be found on
NNAnet.com under My Documents in the following categories:
o Sales>Campaigns>
o Parts>Campaigns>
o Service>Campaigns>

Infiniti Aftersales Retailer Support
11/25/14

PC331 – QX60 (L50) Hub Bolt
SERVICE PROCEDURE

1. Turn the steering wheel to full left
turn position.
2. Lift the vehicle using a hoist.

Driver Side
Torque Member
Bolts

Front Position
Hub Bolts

3. On the driver side knuckle, use a
torque wrench to torque the
following bolts (Figure 1):
•

Torque member bolts:
123N⋅⋅m (91 ft-lb)

•

Front position hub bolts:
88.3N⋅⋅m (65 ft-lb)
Figure 1

Passenger Side
4. On the passenger side knuckle,
use a torque wrench to torque the
following bolts (Figure 2):
•

Rear position hub bolts:
88.3N⋅⋅m (65 ft-lb)

•

Stopper bolt:
63N⋅⋅m (46 ft-lb)

Rear Position
Hub Bolts

Stopper Bolt
Figure 2
5. Turn the steering wheel to full
right turn position.

Driver Side
6. On the driver side knuckle, use a
torque wrench to torque the
following bolts (Figure 3):
•

Rear position hub bolts:
88.3N⋅⋅m (65 ft-lb)

•

Stopper bolt:
63N⋅⋅m (46 ft-lb)

Rear Position
Hub Bolts

Stopper Bolt
Figure 3

Passenger Side
7. On the passenger side knuckle, use
a torque wrench to torque the
following bolts (Figure 4):
•

Torque member bolts:
123N⋅⋅m (91 ft-lb)

•

Front position hub bolts:
88.3N⋅⋅m (65 ft-lb)

Torque Member
Bolts

Front Position
Hub Bolts

Figure 4
8. Were the hub bolts, torque member bolts and stopper bolts found to be torqued
properly?
a. All bolts were present and torqued to specification:
• Submit warranty claim using op code PC3310 (see claims info).
• Release the vehicle

b. One or more bolts found to be missing, only hand started or bolt
head moved over ¼ turn before specified torque achieved:
• Send an E-mail to the below address:
nnafqasupport@nissan-usa.com
Make sure to include the below information:
VIN
Dealer Code
Dealer Name
Contact Name
Contact Phone Number
Location of the under-torqued bolt
• Submit warranty claim using op code PC3311 (see claims info).
• Replace missing bolt/s if necessary and torque to spec. (Refer to Parts
Information).
• Release the vehicle

PARTS INFORMATION:
Description

Part #

Torque Member Bolt

41005-1MD0A

Stopper Bolt

40038-JA000

Hub Bolt

081B4-2355M

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC331
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

CM
PC331
ZZ
99
Op Codes Flat Rate
Time

Parts
Required
on claim

Expense
Code
Required

All bolts present and
torqued properly – OK
Condition.

PC3310

0.4 hrs.

No

No

Replace missing bolt and/or
torque bolts to spec Repair Needed.

PC3311

0.4 hrs.

No

No