Classification:

Reference:

EL14-043

Date:

NTB14-095

October 7, 2014

2014 ROGUE; VEHICLE INFORMATION DISPLAY
IMAGES ARE SHIFTED FROM NORMAL POSITION
APPLIED VEHICLES:

2014 Rogue (T32)
NOTE: Does not apply to Rogue Select (S35)

IF YOU CONFIRM
Example of
display shift

The images and information on the Vehicle
Information Display are shifted from their
normal positions, vertically or horizontally,
or
The customer reports the above incident.

NOTE: This incident may be
intermittent.

ACTION
Reprogram the Vehicle Information Display (METER/M&A) per the Service Procedure in
this bulletin.


Part of the Service Procedure, step 20 on page 8, is a confirmation that
reprogramming is needed to resolve the above incident.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE

IMPORTANT: Before starting, make sure:


ASIST on the CONSULT PC has been synchronized to the current date.



All CONSULT-III plus (C-III plus) software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets applicable METER reprogramming
data during ASIST synchronization.



A screen print for Warranty documentation can be done from the CONSULT PC
during this process while still connected to the vehicle.



No DTCs stored.
o Use C-III plus to perform Self Diagnosis for all systems.
o If there are any DTCs, diagnose, perform repairs, and erase DTCs before
continuing.

1. Connect the plus VI to the vehicle.
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is
loose during reprogramming, the process will be interrupted and the the control unit
may be damaged.

2. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage
drops during reprogramming, the process will be interrupted and the control unit
may be damaged.

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3. Connect the GR-8 set to “Power Supply” mode.
CAUTION: Be sure the battery charger is connected securely to the battery. Make
sure the battery voltage stays between 12.0V and 15.5V during reprogramming. If
the battery voltage goes out of this range during reprogramming, the control unit
may be damaged.

4. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range
of the CONSULT PC and the VI.
CAUTION: Make sure to turn off all external Bluetooth® devices. If Bluetooth® signal
waves are within range of the CONSULT PC and the VI during reprogramming,
reprogramming may be interrupted, and the control unit may be damaged.

5. Turn the ignition ON with the engine OFF.


The engine must not start or run during the reprogramming procedure.

6. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC,
blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the
battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery
voltage goes out of this range during reprogramming the control unit may be
damaged.

7. Turn ON the CONSULT PC.

8. Select CONSULT-III plus (open C-III plus).

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9. Wait for the plus VI to be recognized.


Serial number will display when the plus VI is recognized.

plus VI is
recognized

Figure 1

10. Select Re/programming, Configuration.

Step
10

Figure 2

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11. Use arrows (if needed) to view and read all precautions.
12. Check the box confirming the precautions have been read.
13. Select Next.

Step
11

Step
12

Step
13

Figure 3
14. If the screen in Figure 4 displays, select Automatic Selection(VIN).


If the screen in Figure 4 does not display, skip to step 15.

Step
14

Example

Figure 4

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15. Make sure VIN or Chassis # matches the vehicle’s VIN.
16. If the correct VIN is displayed, select Confirm.

Step 15
Verify here

Step
16

Figure 5

17. Select Confirm.

Step
17

Figure 6

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18. Select METER/M&A.

Step
18

Figure 7

19. Select Reprogramming.

Step
19

Figure 8

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20. When you get to the screen shown in Figure 9, confirm this bulletin applies as follows.
A. Find the METER/M&A Part Number and write it on the repair order.
NOTE: This is the current METER Part Number (P/N).

Step
20

Figure 9
B. Compare the P/N you wrote down to the Current Meter Part Numbers in Table A
below.


If there is a match, the METER needs to be reprogrammed to resolve the
incident described in this bulletin. Continue with the reprogramming procedure.



If there is not a match, reprogramming does not apply. Refer to ASIST for further
diagnostic information.

Table A
CURRENT METER PART NUMBER: 248104BA0A. 4BA0B, 4BA0C, 4BU0B, 4BY0B

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22. Select Save.

Step
22

Figure 10

23. Select Next.

Step
23

Figure 11

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24. Use arrows (if needed) to view and read all precautions.
25. Check the box confirming the precautions have been read.
26. Select Next.

Step
24

Step
25

Step
26

Figure 12
27. Read the Current Part Number and Part Number After Reprogramming. They
should be different.
28. Select Next.

Step 27
These numbers
should be
different

Step
28

Figure 13
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29. Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5
Volts).

30. Select Next.

IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts during
reprogramming or METER reprogramming may be interrupted and control unit may be
damaged.

Monitor battery
voltage here

Step
29
Step
30

Figure 15

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NOTE: In the next step, the reprogramming process will begin when Start is selected.

31. Select Start.

Monitor battery
voltage here

Step
31

Figure 16

32. Wait for both progress bars to complete.

Step
32

Figure 17
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33. When the screen in Figure 19 displays, the reprogramming is complete.
NOTE: If the screen in Figure 19 does not display (reprogramming does not complete),
refer to the information on the next page.

34. Disconnect the battery charger from the vehicle.

35. Select Next.

Step
35

Figure 19

NOTE: DTC Erase must be performed before C-III plus will provide the final
reprogramming confirmation report. Continue with the reprogramming procedure on
page 15.

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NTB14-095

If reprogramming does not complete and the “!?” symbol displays as shown in
Figure 20:


Check battery voltage (12.0 –
15.5V).



Ignition is ON, Ready Mode is
OFF.



External Bluetooth® devices are
OFF.



All electrical loads are OFF.



Select Retry and follow the on
screen instructions.
NOTE: Retry may not go
through on first attempt and can
be selected more than once.

Figure 20

If reprogramming does not complete and the “X” symbol displays as shown in
Figure 21:


Do not disconnect the plus VI
or shut down C-III plus if
reprogramming does not
complete.



Check battery voltage (12.0 –
15.5V).



CONSULT A/C adapter is
plugged in.



Ignition is ON, Engine is OFF.



Transmission in Park.



All C-III plus / plus VI cables are
securely connected.



All C-III plus updates are
installed.



Select Home, and then restart
the reprogram procedure
from the beginning.

Figure 21

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36. Erase all DTCs as follows:
a. Turn the ignition OFF.
b. Turn the ignition ON.
c. Wait for DTC erase to complete.

ON

Turn ignition ON > OFF > ON

Figure 22

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37. Verify the before and after part numbers are different.
38. Print a copy of this screen (Figure 23) and attach it to the repair order.
39. Select Confirm.

Step
37

Step
38

Step
39

Figure 23
NOTE: If you cannot print the above screen:
a. Select Screen Capture.
b. Name the file.
c. Save the file in My Documents.


A copy of the screen is now saved in the CONSULT PC. It can be retrieved and
printed at a later time.

40. Close C-III plus.
41. Turn the ignition OFF.
42. Disconnect the plus VI from the vehicle.

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CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Reprogram METER/M&A
(1)
RX4QAA
HD
32
0.5 hrs.
(1) Refer to the electronic parts catalog (FAST or equivalent) and use the appropriate
Combination Meter part number (24810-XXXXX) as the Primary Failed Part (PFP).

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NTB14-095