NHTSA ID Number: 10192426
Manufacturer Communication Number: PC311
TSB/Document Date: 2021-05-10
Summary
Nissan is conducting a Voluntary Service Campaign on certain MY2014 rogue vehicles to replace the engine on/off push button.
NISSAN
BULLETIN
2014 Rogue Engine On/Off Push Button
Voluntary Service Campaign
Attention: Dealer Principal, Sales, Service & Parts Managers
Reference: PC311
Date: August 20, 2014
*****Dealer Announcement*****
Nissan is conducting a Voluntary Service Campaign on approximately 133 2014 Nissan
Rogue vehicles to replace the engine on/off push button. Due to an isolated quality control
error that has since been corrected, the engine on/off push button circuit on the subject
vehicles may have been damaged. The issue does not affect normal starting or regular
operation of the vehicle. However, in rare instances, the damaged circuit could cause
customers difficulty in shutting off the engine. Nissan does not believe this is a safety
defect, and is not aware of any accidents related to this issue.
Nissan plans to notify potentially affected customers in September, asking them to bring
their vehicles to an authorized dealer to have the engine on/off push button replaced.
Nissan is committed to a high level of customer safety, service and satisfaction and is
working with its dealers to provide an outstanding ownership experience to Nissan Rogue
owners.
IMPORTANT: Dealers are requested to repair any vehicles currently in inventory
prior to retail delivery to ensure customer satisfaction.
***** Part Information*****
Part Number
25150-4BJ0A
Description
Engine on/off push button
Use the parts order form provided to order parts. Parts are available at all the facing PDCs.
***** Repair Instructions *****
A technical procedure is included with this announcement and is also available on ASIST and
NNAnet.com.
•
ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will
open where you may access the technical procedures.
•
NNAnet.com – This procedure can be found on NNAnet.com under My Documents in
the following categories:
o
o
o
Parts>Campaigns>
Sales>Campaigns>
Service>Campaigns>
A campaign update will be sent at the time a Campaign Technical Service Bulletin is
available.
***** Vehicle Identification – Dealer Inventory *****
There are approximately 133 2014 Nissan Rogue vehicles affected by this voluntary service
campaign, of which 10 are in dealer inventory.
2014 Rogue On/Off Push Button
Voluntary Service Campaign
Affected Dealer Inventory
I.D.PC311
As of 8-19-14
Count of VIN17
% of Dlr Inv
RGN
Total
Nationally
24
1
10%
26
5
50%
32
2
20%
44
2
20%
Grand Total
10
100%
2014 Nissan Rogue vehicles subject to this Voluntary Service Campaign can be identified
through two methods:
•
SERVICE COMM – Beginning August 20th, dealer service departments can
complete an inquiry on SERVICE COMM – I.D. PC311 - to determine if a
vehicle is subject to this voluntary service campaign.
•
VIN List – As a courtesy, posted with this announcement is a list of affected
dealer inventory VINs by region, district, and Dealer Code.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM using the appropriate Campaign
I.D. for the campaign status on each vehicle falling within the range of this voluntary
service campaign which for any reason enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in dealer inventory. If a VIN subject to this service campaign was part of a dealer
trade, the letter associated with that VIN should be forwarded to the appropriate dealer for
service completion. Nissan requests dealers to perform this repair on vehicles in inventory
prior to being retailed to ensure customer satisfaction.
***** Owner Notification *****
Nissan will begin notifying affected owners in September 2014 via U.S. Mail to take their
vehicles to a Nissan dealer for repair under this service campaign.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
FAQ:
Q.
What is the reason for this service campaign?
A.
On a very small number of model year 2014 Rogue vehicles manufactured between
June 2nd and June 4th, the engine on/off push button may have been damaged during
the manufacturing process.
Q.
Is there any charge for this repair?
A.
No, the repairs will be made at no charge for parts and labor.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners of potentially affected vehicles in September,
asking them to bring their vehicle in for repair.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your
vehicle is included in this campaign.
Q.
What model year vehicles are involved?
A.
This service campaign potentially affects 133 MY2014 Rogue vehicles produced in
Smyrna, Tennessee plant between June 2nd, 2014 and June 4th, 2014 and sold in the
U.S. (85), Canada (46) and Puerto Rico (2).
Q.
Are you experiencing this condition on any other Nissan (or Infiniti)
models?
A.
No. This condition does not affect any other Nissan (or Infiniti) vehicles.
I.
SAFETY QUESTIONS
Q.
Is this a safety recall?
A.
No, this is a service campaign being conducted for customer satisfaction purposes,
but it is important that your vehicle is remedied if your received a notification letter.
II.
Dealer Service Questions
Q.
What will be the service department action?
A.
To assure your continued satisfaction and confidence in your vehicle, Nissan is
offering to replace engine on/off push button with a new one at an authorized Nissan
dealer at no charge to you for parts or labor.
Q.
How long will the corrective action take?
A.
It should take approximately 1 hour to replace the vehicle’s engine on/off push
button. Your dealer may require your vehicle for a longer period of time based on
their work schedule.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
No. The repair can be performed quickly and a rental car should not be necessary.
Dealers may contact the Assurance Products Claims Call Center at 1-800-258-7008,
option 7 for rental coverage instructions should a rental be required.
Q.
Are there any parts required for the dealer to perform this service
campaign?
A.
Yes. A new engine on/off push button will need to be ordered.
Q.
Do I need to make an appointment in advance?
A.
Yes. An appointment made in advance might be helpful to ensure that your Nissan
dealer has the necessary parts available to repair your vehicle.
Q.
What should I do if I experience this issue and cannot shut off my vehicle?
A.
Park the vehicle outside (NEVER in garage) and call Nissan roadside assistance at
866-821-4145.
DEALER SERVICE PROCEDURE
1. Remove Front Air Control from center
of dash and gently rest it on the
center console.
Use a protective rag on center
console below the front air
control.
Starting from the bottom, pull
out and up to release the clips
and pawls retaining the front air
control as shown in Figure 1.
Do not unplug the front air
control connectors
2. Remove Instrument Finisher B from
dash as shown in Figure 2.
Pull out
and up
Figure 1
Instrument Finisher
B assembly
Figure 2
3. Disconnect engine on/off pushbutton switch and NATS antenna
amp connectors from
Instrument Finisher B assembly
as shown in Figure 3.
Push-Button
switch
NATS antenna
amp connector
Figure 3
PushButton
switch
4. Remove engine on/off push-button
switch from Finisher B assembly as
shown in Figure 4.
Disengage the three engine
on/off push-button switch
retaining clips while pushing on
the face of the switch.
Do not remove the NATS
antenna amp (chrome ring
around engine on/off pushbutton switch) from
Instrument Finisher B.
Push switch up through
Instrument Finisher B
Figure 4
Push new switch
into Instrument
Finisher B assembly
5. Install new engine on/off pushbutton switch in Instrument
Finisher B assembly as shown in
Figure 5.
Note: An audible click sound will be heard
when the engine on/off push-button
switch is fully seated in the Instrument
Finisher B assembly.
6. Reconnect engine on/off push-button
switch and NATS antenna amp
connectors.
7. Reinstall Instrument Finisher B and
the Front Air Control in reverse order.
Figure 5
PARTS INFORMATION
DESCRIPTION
Engine On/Off Push-Button Switch
PART #
QUANTITY
25150-4BJ0A
1
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign ID: PC311
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Replace Engine On/Off
Push-Button Switch.
CM
PC311
ZZ
99
Op Codes
Flat Rate
Time
PC3110
0.2 Hrs.
Parts
Required
on claim
Expense
Code
Required
Yes
No
- 6X better wear protection on critical engine parts than...
- 1.3X better sludge protection than industry standards*
- 3X Stronger against viscosity breakdown than leading full...
- Protection for 10,000 miles between oil changes
- Meets or exceeds the following specifications: API SP/SN...
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TSB/Document ID: PC311
Replacement Service Bulletin Number:
MFR Communication Date: 2014-08-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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