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NHTSA ID Number: 10192420

Manufacturer Communication Number: NTB14076

TSB/Document Date: 2021-05-10


Summary

SERVICE INFORMATION This bulletin contains the procedure to replace the folding roof lower linkage assemblies (lower links) and the folding roof upper linkage assemblies (upper links). See this bulletin for further detail.


Classification:

Reference:

BT14-018

Date:

NTB14-076

August 11, 2014

2011 – 2014 MURANO CROSS CABRIOLET
FOLDING ROOF (SOFT TOP) UPPER AND LOWER LINKAGE
ASSEMBLY REPLACEMENT

APPLIED VEHICLES:

2011 – 2014 Murano Cross Cabriolet (Z51)

SERVICE INFORMATION
This bulletin contains the procedure to replace the folding roof lower linkage assemblies
(lower links) and the folding roof upper linkage assemblies (upper links).

NOTE: For 2011 and 2012 Murano Cross Cabriolet, it is recommended that you check
Service Comm for campaign P1261/NTB12-003. If the campaign has not been performed,
it should be performed before returning the vehicle to the customer.

NissaneBay logo Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your NissaneBay logo dealer to determine if this applies to your vehicle.

1/39

SERVICE PROCEDURE

During this procedure, the soft top will need to be operated several times.
NOTE:

Do not operate the soft top in temperatures below 32°F (0°C).

If the vehicle is in an area with temperatures below 32°F (0°C), move it to an
area with temperature above 32°F (0°C) and wait for the vehicle to adapt to the
warmer temperature.

If the soft top is operated in temperatures below 32°F (0°C) the soft top material
may not stow correctly.

CAUTION: Before operating the soft top, make sure:

The engine is running; keep the engine running while operating the soft top.

There is 5 feet of horizontal clearance behind the rear bumper.

There is 10 feet of vertical clearance from the ground above the vehicle.

The luggage cover is pulled out and hooked so the roof storage area is
separate from the trunk area.

The trunk is closed.

Top is clean; free from water, snow, sand, or other debris.

Rear window defroster is turned OFF.

Vehicle is in an area with temperatures above 32°F (0°C).

NOTE:

Photos and instructions in this procedure are for the left side (driver side)
unless otherwise stated.

Links should be replaced as pairs; both upper links and/or both lower links.

When replacing the right side lower link or upper link, follow the steps in this
procedure, keeping in mind that the photos are of the left side. The right side is a
mirror image.

2/39

NTB14-076

Replacement of Folding Roof Lower Linkage (Lower Link) Assembly
NOTE:

Use protective covers as needed for interior and exterior surfaces while performing
this Service Procedure.

Exploded views are provided on pages 33 through 37 as reference while performing
this procedure.

If an upper link is being replaced, the lower link must be removed first.

Replace both links, one side at a time.

Recommendation: The following will be very helpful for reassembly:

Pay close attention to the location and fit of all parts during removal.

Keep all screws, clips, pins, and nuts separated so their reassembly location can be
easily identified.

1. Remove the interior rear side finisher.

Refer to the Electronic Service
Manual (ESM), Section INT-Interior,
for rear side finisher removal
information.

Figure 1

2. Partially open the soft top as follows:
a. Set the parking brake.
b. Start the engine.
c. Keep the transmission in Park.
d. Operate the soft top until it is at
approximately the position shown in
Figure 2.
Figure 2

e. Turn the ignition OFF.

3/39

NTB14-076

WARNING: During step 3, oil pressure in the soft top system may drop low enough to
allow the top to move. Keep fingers and other body parts safely away from areas that could
result in injury.
Pin
3. Remove the pin shown in Figure 3, and
then reinstall it in the opposite direction
as follows:

Figure 3

Pin
a. Remove the push-on nut.

b. Remove the pin.

Push-on
nut

Figure 4

c. Re-install the pin in the opposite
direction as shown.

Do not install the push-on nut.
Pin

NOTE: This pin must be temporarily
reinstalled in the opposite direction
so that the soft top can be
operated. This pin will be removed
later in the procedure.
Figure 5

4/39

NTB14-076

4. Partially open the soft top as follows:
a. Set the parking brake.
b. Start the engine.
c. Keep the transmission in Park.
d. Operate the soft top until it is in the
position shown in Figure 6.
e. Turn the ignition OFF.
Figure 6
WARNING: During step 5, oil pressure in the soft top system may drop low enough to
allow the top to move. Keep fingers and other body parts safely away from areas that could
result in injury.

Look down
in front of
rear rail

5. Remove the down stopper as follows:

a. Look down in the area just in front
of the rear rail.

Figure 7

Down stopper
with felt tape
on top of it.

b. Locate the down stopper with felt
cloth tape on top of it.

c. Remove the felt cloth tape.
NOTE:
 For reassembly, use new felt cloth
tape. Use two strips about 1 inch long
side by side.
 Felt cloth tape is listed in the Parts
Information.

Figure 8
5/39

NTB14-076

Screw
d. Remove the screw.

e. Remove the down stopper.
Down stopper

Figure 9

6. Partially open the soft top as follows:
a. Set the parking brake.
b. Start the engine.
c. Keep the transmission in Park.
d. Operate the soft top until it is at
approximately the position shown in
Figure 10.
e. Turn the ignition OFF.
Figure 10

6/39

NTB14-076

7. Remove the front rail weather-strip as
follows:
Front rail
weatherstrip

Figure 11

Screw

a. Remove two screws at the top of
both front rail weather-strips.

Screw

Screws at the top of both front
rail weather-strips must be
removed in order to remove the
cover outer front retainer in step
8.

Figure 12

Front rail
weatherstrip
b. Start from the top and pull the front
rail weather-strip from the rail.

Figure 13

7/39

NTB14-076

8. Remove the soft top cover outer front
retainer.
Soft top cover
outer front
retainer

Figure 14

Retainer is held on with 7 screws as
shown.

Screws

Figure 15

Front rail
weather-strip
retainer

Screw
9. Remove the front rail weather-strip
retainer:

Retainer is held on with 3 screws.

Screw

NOTE: For reassembly, tighten the top
screw first.

Screw
Figure 16

8/39

NTB14-076

Cloth loop
10. Take the soft top cover loose from the
front corner.

The cover has a cloth loop that is
helpful in pulling the cover loose
from the corner.

Figure 17

11. Remove felt cloth tape covering the
end of the soft top cover outer wire.

Felt cloth
tape

NOTE: For reassembly:
 Use new felt cloth tape - about 1.5 inch
long strip.
 Felt cloth tape is listed in the Parts
Information.

Figure 18

9/39

NTB14-076

1st bow
assembly

End of soft
top cover
outer wire

12. Unhook the soft top cover outer wire
from the 1st bow assembly (see Figures
19 and 20).

Figure 19

End of soft
top cover
outer wire

Figure 20

10/39

NTB14-076

Screw
13. Remove screw to disconnect the soft
top cover outer bungee cord at front
rail.
Soft top cover
outer bungee
cord

Figure 21

Rear rail
weather-strip
14. Remove the rear rail weather-strip as
follows:
Screws

a. Remove 2 screws on the lower part
of the rear rail weather-strip.

Figure 22

11/39

NTB14-076

Start from top
b. Start from the top and carefully pull
the weather-strip from the retainer.

Attached
here

NOTE: The weather-strip is still
attached at the lower end.

Figure 23

Clip

c. Disconnect the clip shown in Figure
24.

d. Place the weather-strip out of the
way.

Figure 24

Screw

Rear rail
weather-strip
retainer

15. Remove the rear rail weather-strip
retainer:
Screw

Retainer is held on with 3 screws.

Screw
Figure 25

12/39

NTB14-076

Take loose
here
16. Take the soft top cover loose from the
rear rail.

For reassembly: Outer
wire routed through
hole in cover edge.

Figure 26

17. Pull the soft top cover outer wire from
the cover and place it out on the way.

NOTE:

Leave wire connected at the
rear end.

123

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TSB/Document ID: NTB14076

Replacement Service Bulletin Number:

MFR Communication Date: 2014-08-11

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: STRUCTURE:BODY:ROOF AND PILLARS

MFR Component System:

MFR Component Subsystem:


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