NHTSA ID Number: 10192414
Manufacturer Communication Number: ITB14037
TSB/Document Date: 2021-05-10
Summary
IF YOU CONFIRM: A delay or harsh engagement into reverse is present. ACTION: 1. Refer to step 20 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2 If this bulletin applies, reprogram the EV/HEV (Hybrid
Power Control Module) and the TCM (Transmission Control Module). Please see this bulletin for further details.
All C-III plus updates are installed.
Select Home, and then restart the
reprogram procedure from the
beginning.
Figure 17
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ITB14-037
29. Erase all DTCs as follows:
a. Turn the “ignition” off by depressing the power switch once.
The screen in Figure 18 will read OFF after pressing the power switch once.
Turn ignition switch OFF position
ON to
OFF
Figure 18
b. Wait 1 minute with the ignition OFF.
c. Turn the “ignition” ON by depressing the power switch twice (not Ready mode).
Do not step on the brake pedal when depressing the power switch.
The screen in Figure 19 will read ON after pressing the power switch twice.
OFF to
ON
OFF
Figure 19
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d. Wait for the ERASE function to complete.
Figure 20
30. Verify the before and after part numbers are different.
31. Print a copy of this screen (Figure 21) and attach it to the repair order.
32. Select Confirm.
Step
30
237A0-XXXXX
237A0-XXXXX
HY51 INFINITI Hybrid
JN1EY1AP(*)DM xxxxxx
EV/HEV
Step
31
Step
32
Figure 21
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33. Select Home.
Step
33
Figure 22
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ITB14-037
Reprogram the TCM (Transmission Control Module)
1. Perform steps 10 – 17 starting on page 4 and then proceed to step 2 below.
2. Select Transmission.
Step
2
Figure 23
3. Select Reprogramming.
Step
3
Figure 24
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ITB14-037
4. When you get to the screen shown in Figure 25, confirm if this TRANSISSION (TCM) update has already
been applied as follows.
a. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N) and will also be needed for claims information.
JN1EY1AP(*)DM xxxxxx
4a
Current P/N
31039 -XXXXX
HY51 INFINITI Hybrid
JN1EY1AP(*)DM xxxxxx
If OK, select
Save
Figure 25
b. Compare the P/N you wrote down to the numbers in the CURRENT TCM PART NUMBER column in
Table B below.
If the TCM part number is one of the part numbers listed in the Table B, continue with
reprogramming.
Select Save, and then go to the next step.
If the TCM part number is not listed in Table B, this part of the reprogram has already been
performed.
Proceed to Step 18 on page 26.
Table B
MODEL YEAR
CURRENT TCM PART NUMBER: 31039 -
2012 - 2013 M35
(HY51)
3SX0A, 3SX1A, 3SX2A, 3SX3A, 3SX4A, 3SX5A, 3SX9A
X960A, X961A, X963A, X964A, X966A
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5. Use arrows (if needed) to view and read all precautions, then check the box confirming the precautions
have been read.
6. Select Next.
Step
6
Step
5
Figure 26
NOTE:
In some cases, more than one new P/N for reprogramming is available.
If more than one P/N is available, the screen in Figure 27 will display. Select and use the
reprogramming option that does not have the message “Caution! Use ONLY with NTBXX-XXX”.
If you get this screen and it is blank (no reprogramming listed), it means there is no reprogramming
available for this vehicle.
TRANSMISSION
Figure 27
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7. Read the Current Part Number and Part Number After Reprogramming. They should be different.
8. Select Next.
31039-XXXXX
31039-XXXXX
HY51 INFINITI Hybrid
JN1EY1AP(*)DMxxxxxx
xxxxxx
JN1AV7A(*)XEM
TRANSMISSION
Step
8
Figure 28
9. Confirm battery voltage is correct, and then select Next.
NOTE: Battery voltage must stay within specified range to make the indicator turn green.
Monitor 12V
battery voltage
here
OK must be
green before
selecting Next
Figure 29
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ITB14-037
10. With battery voltage in the green, select Start.
The reprogramming process begins when Start has been selected.
NOTE: For reprogramming to continue, vehicle 12V battery voltage must stay
within 12 volts and 15.5 volts. Make sure the voltage level is sufficient.
Monitor 12V
battery voltage
here
Step
10
Figure 30
11. Wait for both bar graphs to complete.
Figure 31
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12. When the screen in Figure 32 displays, reprogramming is complete.
a. Select Next, and then wait for System Call to complete.
b. Proceed to step 13 on page 24.
Step
12a
Figure 32
NOTE: If the reprogram will not complete, refer to the next page for “recovery” information.
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TCM (Transmission Control Module) recovery
NOTE: If reprogramming does not complete and the !? displays as shown in Figure 33:
Check battery voltage (12.0 - 15.5V).
Ignition is ON, Ready Mode is OFF.
External Bluetooth® devices are OFF.
All electrical loads are OFF.
Select Retry and follow the on
screen instructions.
31039-XXXXX
Retry may not go through on the first
attempt and can be selected more
than once.
31039-XXXXX
HY51 INFINITI Hybrid
JN1EY1AP(*)DM xxxxxx
TRANSMISSION
Figure 33
OR: If reprogramming does not complete and the X displays as shown in Figure 34:
Do not disconnect plus VI or shut
down Consult III plus if
reprogramming does not complete.
Check battery voltage (12.0 - 15.5V).
CONSULT A/C adapter is plugged in.
Ignition is ON, Ready Mode is OFF.
Transmission in Park.
All C-III plus / plus VI cables are
securely connected.
31039-XXXXX
31039-XXXXX
HY51 INFINITI Hybrid
JN1EY1AP(*)DM xxxxxx
TRANSMISSION
All C-III plus updates are installed.
Select Home, and then restart the
reprogram procedure from the
beginning.
Figure 34
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13. Erase all DTCs as follows:
a. Turn the “ignition” off by depressing the power switch once.
The screen in Figure 35 will read OFF after pressing the power switch once.
Turn ignition switch OFF position
ON to
OFF
Figure 35
b. Wait 1 minute with the ignition OFF.
c. Turn the “ignition” ON by depressing the power switch twice (not “Ready” mode).
Do not step on the brake pedal when depressing the power switch.
The screen in Figure 36 will read ON after pressing the power switch twice.
OFF to
ON
OFF
Figure 36
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ITB14-037
e. Wait for the ERASE function to complete.
Figure 37
14. Verify the before and after part numbers are different.
15. Print a copy of this screen (Figure 38) and attach it to the repair order.
16. Select Confirm.
Step
14
31039-XXXXX
31039-XXXXX
HY51 INFINITI Hybrid
JN1AV7A(*)XEM xxxxxx
TRANSMISSION
Step
15
Step
16
Figure 38
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17. Select Home.
Step
17
Figure 39
18. Select Diagnosis (All Systems)
19. After system call has completed select ERASE to clear any remaining DTCs.
20. Once all DTCs have been cleared turn “ignition” off (depress power switch once).
21. Select Home, and then on the next screen select Yes (screen not shown).
22. Close C-III plus, turn off the CONSULT PC, and then disconnect the CONSULT PC and plus VI from the
vehicle.
23. Verify no additional error messages are displayed in the meter and gauges or center multi-function control
panel.
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ITB14-037
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
OPERATION
OP CODE
PFP
SYM
EV/HEV and TCM REPROGRAMMING
JX29AA
(1)
ZE
(1) Refer to the electronic parts catalog (FAST) and use the A/T Assembly part number
(31020 - *****) as the Primary Failed Part (PFP).
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DIAG
32
FRT
0.7
ITB14-037
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TSB/Document ID: ITB14037
Replacement Service Bulletin Number:
MFR Communication Date: 2014-08-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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