NISSAN
BULLETIN
2014 Rogue Automatic Air Conditioning
Dealer Inventory Inspection
Reference: PC304
Date: June 26, 2014
Attention: Dealer Principal, Sales, Service & Parts Managers
***** Detailed Information *****
Nissan is conducting a dealer inventory inspection of the automatic climate control system
operation on 910 specific 2014 Rogue vehicles identified in SERVICE COMM. These vehicles
are either currently in dealer inventory or assigned and in transit to the dealer.
The subject vehicle may not properly switch from cool to hot air as the temperature is
adjusted.
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:


If inspection result is OK, submit the warranty claim and release the vehicle without
further action.



If inspection reveals the air discharge does not change temperature, dealerships
should hold the vehicle and send the requested information to
nnafqasupport@nissan-usa.com. Further instruction will be provided within 1-2
business days.

***** Vehicle Identification – Dealer Inventory *****
910 2014 Rogue vehicles are subject to this dealer inventory inspection and can be
identified through two methods:



SERVICE COMM – Beginning June 26th, dealer service departments can
complete an inquiry on SERVICE COMM – I.D. PC304 - to determine if a
vehicle is subject to this dealer inventory service action.
VIN List – As a courtesy, posted with this announcement is a list of affected
dealer inventory VINs by region, district, and Dealer Code.

***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM -I.D. PC304- for the status on
each 2014 Rogue vehicle which is currently in inventory. Nissan requests dealers to perform
this inspection on vehicles in inventory prior to being retailed to ensure customer
satisfaction.
***** Repair Procedure *****
This repair procedure will be available on ASIST and NNAnet.com.
 ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will
open where you may access the technical procedures.
 NNAnet.com –This procedure can be found on NNAnet.com under My Documents in
the following categories:
o Parts>Campaigns>

o
o

Sales>Campaigns>
Service>Campaigns>

Thank you for your prompt attention to this matter and we apologize for the
inconvenience.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

DEALER INSPECTION PROCEDURE
1. Park the vehicle in a safe working
area, and then set the parking brake.
2. Start engine and idle for 10 minutes
for engine to reach operating temp.
3. Put the automatic air conditioning in
auto mode by pushing the “AUTO”
switch and push the “DUAL” switch to
turn-on passenger control.


Verify LED on the AUTO switch and
the Driver/Passenger temperature
knobs is illuminated as shown in
Figure 1.

Auto switch

Figure 1

4. Adjust both driver/passenger
temperature knobs to full HOT
(display should read 90F for both).
See Figure 2.


Place hand down at floor vent and
verify discharge air is HOT.

Figure 2
5. Adjust both driver/passenger
temperature knobs to full COLD
(display should read 60F for both).
See Figure 3.


Place hand near center vent and
verify vent discharge air is COLD.

Figure 3

Dual
Switch

6. Does the auto air conditioning discharge air temperature change from HOT to COLD
when the set temperatures were adjusted?


If YES, then submit warranty claim using PC3040 (see claims info), and release
the vehicle.



If NO, then continue to Hold the vehicle. Do not submit warranty claim.
E-mail the information below to:
[email protected]
Make sure to include the below information:
Dealer Name
Dealer Code
Dealer Address
VIN
Contact Person Name
Contact Person Phone Number
Nissan FQA will review the E-mail submissions and send a reply with
repair instructions/claim information.

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign ID: PC304
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

Inspect the Automatic
Air Conditioning
operation.

CM
PC304
ZZ
99
Op Codes
Flat Rate
Time
PC3040

0.3 Hrs.

Parts
Required
on claim

Expense
Code
Required

No

No