NISSAN
BULLETIN
2014 Leaf, Rogue Steering Column Bolt
Inspection

Attention: Dealer Principal, Sales, Service & Parts Managers

Reference: PC268
Date: February 20, 2014

***** Dealer Announcement *****
Nissan is conducting a Dealer Service Action to inspect the steering column bolt on certain
specific 2014 Nissan Leaf and Rogue vehicles currently in dealer inventory only. On a very
small percentage of vehicles, the steering column bolt may not be the correct bolt and will
need to be replaced by the dealership.
To ensure customer satisfaction, dealers are asked to perform the following inspection
procedure prior to sale. After following the inspection procedure, if it is determined that a
steering column bolt replacement is not necessary, the service action can be completed and
the vehicle can be sold without further action.
If it is determined that a new steering column bolt is needed for the vehicle, dealerships
should not sell the vehicle until the bolt is replaced. Dealerships should email a picture of
the bolt with dealer information to nnafqasupport@nissan-usa.com and further instruction
will be provided within one business day.
***** Parts Information*****
Nissan FQA will review the E-mail submissions, and send a replacement steering column bolt
if applicable.
***** Vehicle Identification – Dealer Inventory *****
2014 Nissan Leaf and Rogue vehicles subject to this Dealer Service Action can be
identified through two methods:



SERVICE COMM – Beginning February 20th, dealer service departments can
complete an inquiry on SERVICE COMM – I.D. PC268 - to determine if a
vehicle is subject to this Dealer Inspection.
VIN List – As a courtesy, posted with this announcement is a list of affected
dealer inventory VINs by region, district, and Dealer Code.

***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM – I.D. PC268 – for the status on
each vehicle which is currently in its inventory. Nissan requests dealers to perform this
inspection, and bolt replacement where necessary, on any vehicles in their inventory before
they are retailed to ensure customer satisfaction.

***** Inspection Procedure *****
This inspection procedure will be available on ASIST and NNAnet.com.



ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will
open where you may access the technical procedures.
NNAnet.com – Beginning Thursday, February 20th, this procedure can be found on
NNAnet.com under My Documents in the following categories:
o Sales>Campaigns>
o Parts>Campaigns>
o Service>Campaigns>

NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

DEALER SERVICE ACTION INSTRUCTIONS
PROCESS NAME:
VEHICLE AFECTED:

Rogue/Leaf Upper Steering Column Bolt
2014

NISSAN

PNC:

PC268

ROGUE/LEAF

Page 1 of 2
DATE:

2/19/14

REV:

01

CAUTION:
Ensure parking brake is engaged and engine is off

Inspect Upper Steering Column Bolt
STEP

1.

INSTRUCTION

ILLUSTRATION / REFERENCE

Rotate steering wheel 180° from
center (Figure 1).

Figure 1

2.

Look directly up from under Lower
Instrument Panel LH (Figure 2) and
find the Upper Steering Column bolt.

Figure 2

Field Quality Assurance - NNAFQASupport@Nissan-USA.com

SERVICE ACTION INSTRUCTIONS
2014

3.

Rogue/Leaf Upper Steering Column Bolt

Rev: 01

(continued)

2/19/14

Page 2 of 2

Inspect Upper Steering Column Bolt:
•

If bolt does not have “8” mark on
head and has a lock washer
beneath head (Figure 3):
o No further action necessary.
o Submit Warranty claim using
coding below.

•

Correct Bolt

If bolt does have “8” mark on
head and is flanged (Figure 4):

Figure 3

Email FQA Support
(NNAFQASupport@Nissan-USA.com)
with the following information and
await instruction:
o
o
o
o

VIN
Picture of Incorrect Bolt
Dealer ID
Contact Information

Incorrect Bolt
Figure 4
CLAIMS:
Work Order Line Type: “CM” Campaign
Submit claim using the following claims coding:

PC268
CLAIM DATA
CLAIM TYPE:
PNC:

CM
PC268

SYMPTOM:

ZZ

DIAGNOSIS:

99

OP Code

FRT

Parts
Required

Expense
Code

Rel
Code

PC2680

0.2

No

No

n/a

Description

Inspect Upper Steering Column Bolt

Field Quality Assurance - NNAFQASupport@Nissan-USA.com