Reference:

Date:

ITB13-051

December 6, 20 13

VOLUNTARY SERVICE CAMPAIGN
2014 QX60; EXTERIOR DOOR MIRRORS
CAMPAIGN ID #:

PC253

APPLIED VEHICLES:

2014 QX60 (L50)
Check Service COMM to confirm campaign eligibility.

INTRODUCTION
Infiniti is conducting a voluntary service campaign on certain Model
Year 2014 QX60 vehicles to replace the exterior door mirror
assemblies and rear finishers. The mirror memory function and
reverse tilt-down functions on applied vehicles may be inoperative.
This service will be performed at no charge for parts or labor.
Rear
finisher
IDENTIFICATION NUMBER
Infiniti has assigned identification number PC253 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.

DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in
a dealer’s inventory.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.

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SERVICE PROCEDURE
NOTE: The new door mirror rear finishers will need to be painted to match the body color. Have them painted
and ready to install before starting this service procedure.
1. Replace the LEFT (LH) and RIGHT (RH) exterior door mirror assemblies as instructed in the Electronic
Service Manual (ESM).
•

Refer to the MIR (Mirrors) > Removal and Installation > Door Mirror section of the ESM.

2. Install (snap in place) the new RH and LH door mirror rear finshers.
•

Confirm the rear finisher color matches the body color.

•

Make sure the rear finishers are snapped securely in place.

PARTS INFORMATION
Description

PART number

Quantity

Mirror ASSY-Outside, RH
Mirror ASSY-Outside, LH
Cover-Mirror Body, RH (rear finisher) *
Cover-Mirror Body, LH (rear finisher) *

96301-3JA9C
96302-3JA9C
96373-3JA0E
96374-3JA0E

1
1
1
1

* These parts arrive unpainted.
NOTE: The parts listed above are on restriction. Approximately 135 vehicles are affected by this campaign.

CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D. #

DESCRIPTION

OP CODE

FRT

PC253

Replace the exterior door mirror assemblies

PC2530

1.3 hrs.

Expense code:
EXPENSE CODE
041

DESCRIPTION
Painting and supplies

MAX AMOUNT
$350.00

Rental Expense code if needed:
EXPENSE CODE
502

DESCRIPTION
Rental

MAX DAYS
3 Days
2/3

MAX PER DAY
$40.00
ITB13-051

OWNER’S LETTER
Dear Infiniti QX60 Owner:
Infiniti is committed to providing the highest levels of product safety, quality and customer satisfaction. With that
in mind, we want to bring to your attention important information regarding a voluntary service campaign to
replace the two exterior mirror assemblies on your 2014 Infiniti QX60.

REASON FOR CAMPAIGN
On a very small number of model year 2014 QX60 vehicles the mirror memory and reverse tilt-down features
do not function. As a result, the mirrors will not automatically adjust when one of the drive positioner memory
switches is pressed, and a mirror when selected will not automatically tilt down when the vehicle is placed in
reverse.

WHAT INFINITI WILL DO
To assure your continued satisfaction and confidence in your QX60, your authorized Infiniti retailer will replace
both exterior mirror assemblies at no cost to you for parts and labor.
This free service should take less than two hours to perform, but your Infiniti retailer may require your vehicle
for a longer period of time based upon their work schedule.

WHAT YOU SHOULD DO
Please contact your Infiniti retailer at your earliest convenience in order to arrange an appointment to have your
vehicle repaired at no charge to you for parts and labor. An appointment made in advance is necessary to
ensure that your Infiniti retailer has the necessary parts in the proper color to perform the repair. Please
bring this notice with you to your service appointment. Instructions have been sent to your Infiniti retailer, and
they will be waiting to assist you when you call for an appointment.
If you have additional questions you may contact the Infiniti Consumer Affairs Department, P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-800-662-6200.
Thank you for your cooperation. Infiniti is committed to a high level of customer safety, service and satisfaction
and we are indeed sorry for any inconvenience this may cause you.

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ITB13-051