NISSAN
BULLETIN
2013 LEAF Power Delivery Module (PDM) Software Update
Voluntary Service Campaign – Preliminary Announcement
Reference: P3259
Date: November 21, 2013
Attention: Dealer Principal, Sales, Service & Parts Managers
***** Dealer Announcement *****
Nissan is conducting a Voluntary Service Campaign on certain MY2013 LEAF vehicles to
reprogram the Power Delivery Module (PDM) control software. Nissan plans to complete
notification to all owners of potentially affected vehicles by mid-December 2013. Nissan
dealers will reprogram the PDM with updated software at no cost to customers for parts and
labor.
Nissan is committed to a high level of customer service and satisfaction and is working with
its dealers to provide an outstanding ownership experience to Nissan LEAF owners.
***** Parts Information *****
This campaign potentially affects approximately 13,086 Nissan vehicles in the U.S., of which
approximately 671 are currently in dealer inventory.
The software update is available on ASIST. No other parts are required.
***** Repair Instructions *****
Nissan has developed Campaign Bulletin NTB13-098 containing instructions to perform this
campaign repair, part information, and claims information. These instructions are available
on ASIST and on NNAnet.com under My Documents in the Sales/Campaign, Parts/Campaign
and Service/Campaign categories.
***** Vehicle Identification *****
MY 2013 LEAF vehicles subject to this service campaign can be identified as follows:


Service Comm – Beginning November 22nd, Dealer sales and service departments
can complete an inquiry on Service Comm – Campaign I.D. P3259 – to determine if
a vehicle is subject to this service campaign.



VIN List – As a courtesy, posted with this announcement is a list of affected
dealer inventory VINs by region, district, and Dealer Code. This VIN list is
available on
NNAnet.com under
My
Documents Sales>Campaigns>,
Parts>Campaigns>, Service>Campaigns> categories.

***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D.
for the campaign status on each vehicle falling within the range of this voluntary service
campaign which for any reason enters the service department. This includes vehicles
purchased from private parties or presented by transient (tourist) owners and vehicles in
dealer inventory. If a VIN subject to this service campaign was part of a dealer trade, the
letter associated with that VIN should be forwarded to the appropriate dealer for service
completion.
Dealers that are not EV-Certified cannot perform this repair and must locate an EV-Certified
Nissan dealer to direct the customer to for repair. Nissan EV-Certified dealers can be
located using the www.nissanusa.com website.
1. Click on Find A Dealer in the upper right corner
2. Enter zip code
3. Check LEAF under Find Dealers By:
4. Offer to make an appointment for the customer. If the customer prefers to make
the appointment on their own, print a list of contact information for the EV-Certified
Nissan dealers in their area.
***** Owner Notification *****
Nissan plans to complete notification to all owners of potentially affected vehicles by midDecember 2013 via U.S. Mail.

FAQ:
Q.

What model year Nissan vehicles are involved?

A.

Certain specific MY2013 LEAF (ZE0) vehicles manufactured in Smyrna, TN from Sept.
13, 2012 - July 15, 2013

Q.

When will vehicle owners be notified?

A.

Nissan plans to complete notification to all owners of potentially affected vehicles by
mid-December 2013 via U.S. Mail.

Q.

What is the reason for this campaign repair?

A.

The PDM software logic may detect an error when subjected to higher internal
temperatures when no error is present. As a result, vehicle charging will not occur.

Q.

Is this a safety recall?

A.

No, this voluntary service campaign is being conducted for customer satisfaction
purposes. The vehicle will still meet and exceed applicable safety standards
and no safety issue exists.

Q.

Is it safe for a customer to drive their vehicle until the repairs can be made?

A.

Yes. No safety issue exists, and the vehicle still meets and/or exceeds applicable
safety standards.

Q.

What will be the service department action?

A.

Nissan has developed Campaign Bulletin NTB13-098 containing instructions to
perform this campaign repair, part information, and claims information. These
instructions are available on ASIST and on NNAnet.com under My Documents in the
Sales/Campaign, Parts/Campaign and Service/Campaign categories.

Q.

Are there any parts required for the dealer to perform this service
campaign?

A.

No. This is a software reprogram and no parts should be required.

Q.

How do I identify an affected vehicle in SERVICE COMM?

A.

This service campaign is identified as Campaign I.D. P3259.

Q.

A customer brought in a potentially affected vehicle but they did not receive
a letter. How can I tell if the vehicle is included in the Campaign?

A.

Check SERVICE COMM to confirm P3259 is displayed as an open campaign. If a
customer vehicle is identified in SERVICE COMM, the campaign repair procedure
should be performed.

Q.

Are you experiencing this issue on any other Nissan (or Infiniti) models?

A.

No. This condition does not affect any other Nissan (or Infiniti) vehicles.

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

A.

No.

Q.

Can I perform this repair if I am not an EV-Certified dealership?

A.

No. Please direct the customer to the nearest EV-Certified dealership using the
instructions in the dealer responsibility section of the announcement.