Subject:

2013 Nissan Frontier Bed Rail Caps
Voluntary Service Campaign

Attention:

Dealer Principals, Sales, Parts and Service Managers

***** Corporate Statement *****
Nissan is conducting a Voluntary Service Campaign on certain MY2013 Frontier vehicles. A
small number of MY2013 Frontier vehicles may be missing bed rail caps that were intended
to be included as standard equipment. Nissan will install bed rail caps on affected vehicles
at no cost to the customer for parts or labor.
***** Parts Information *****
This campaign potentially affects approximately 1,032 Nissan vehicles in the U.S.
(including Guam and Puerto Rico), of which approximately 83 are currently in dealer
inventory.
The campaign part is currently under a parts sales restriction. An initial parts order will be
sent to all dealers with an affected inventory vehicle. A parts order form is available for
other part orders.
A campaign update will be provided when this parts availability status changes.
***** Repair Instructions *****
Nissan has developed the Service Campaign Bulletin NTB13-090 containing instructions to
perform this campaign repair, part information, and claims information. These instructions
are available on ASIST and on NNAnet.com under My Documents in the Sales/Campaign,
Parts/Campaign and Service/Campaign categories.
***** Vehicle Identification *****
MY 2013 Frontier vehicles subject to this service campaign can be identified as follows:


Service Comm – Beginning October 4, Dealer sales and service departments can
complete an inquiry on Service Comm – Campaign I.D. PC240 – to determine if a
vehicle is subject to this service campaign.



VIN List – As a courtesy, posted with this announcement is a list of Dealer
Inventory VINs subject to this recall campaign arranged by region, district, and
Dealer Code.

***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm – Campaign I.D. PC240 - for the
campaign status on each vehicle falling within the range of this voluntary service campaign
which, for any reason, enters the service department. This includes vehicles purchased
from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If an affected VIN was part of a dealer trade, the letter associated with that VIN
should be forwarded to the appropriate dealer for service completion.
***** Owner Notification *****
Nissan plans to begin notifying owners of potentially affected vehicles October 7, 2013 via
U.S. Mail.
Nissan Parts and Service Dealer Support
10/03/13
FAQ
Q.

What model year Frontier vehicles are involved?

A.

Only specific model year 2013 Nissan Frontier vehicles manufactured in Canton, MS
between November 30th, 2013 and May 7th, 2013 are subject to this service
campaign. The campaign potentially affects approximately 1,032 Nissan Frontier
vehicles in the U.S. (including Guam and Puerto Rico).

Q.

What is the reason for this campaign repair?

A.

Bed rail caps were intended to be included as standard equipment on affected
vehicles but were not installed.

Q.

Is this a safety recall?

A.

No. This is not a safety issue, and the vehicle still meets and/or exceeds all
applicable safety standards.

Q.

When will vehicle owners be notified?

A.

We plan to begin notifying owners of potentially affected vehicles October 7, 2013.

Q.

What is the campaign parts supply plan?

A.

The campaign part is currently under a parts sales restriction. An initial parts order
will be sent to all dealers with an affected inventory vehicle. A parts order form is
available for other part orders.

Q.

What will be the service department action?

A.

Nissan dealers will install bed rail caps on affected vehicles at no charge to the
customer for parts or labor.

Q.

How do I identify an affected vehicle in SERVICE COMM?

A.

This recall campaign is identified as PC240.

Q.

A customer brought in a 2013 Frontier vehicle but they did not receive a
letter. How can I tell if the vehicle is included in the Campaign?

A.

Check SERVICE COMM to confirm PC240 is displayed as an open campaign.

Q.

Are you experiencing this issue on any other Nissan (or Infiniti) models?

A.

No

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

A.

Rental vehicles are not provided as part of this campaign.