FINAL
Subject:

2009-10 GT-R, 370Z Electronic Steering Column Lock (ESCL)
Voluntary Service Campaign

Attention:

Dealer Principals, Sales, Parts and Service Managers

***** Service Campaign Announcement *****
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2009-10 GT-R
and 370Z vehicles to replace the Electronic Steering Column Lock (ESCL) unit.
Nissan will notify begin to owners in mid-March. There are approximately 22,000 vehicles
affected by this campaign.
***** Parts Information *****
Nissan will provide automated parts shipments to all dealers with a retail record for the
affected vehicles. Initial orders will begin to arrive on Friday, March 8. Dealers will receive
from one to ten parts in the initial shipment based on volume of vehicles sold by that dealer
code. Additional shipments will be made based on parts availability. There will be no part
order form. Dealers are encouraged to manage their available parts carefully when
scheduling customer campaign appointments.
Campaign updates will be made as additional shipments are made or when this parts
availability status changes.
***** Vehicle Identification *****
Beginning March 8, vehicles subject to this voluntary service campaign can be identified
through Service COMM – Campaign I.D. P3208.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM for any vehicle which, for any
reason, enters the service department. This includes vehicles purchased from private
parties or presented by transient (tourist) owners and vehicles in dealer inventory. If an
affected VIN was part of a dealer trade, the letter associated with that VIN should be
forwarded to the appropriate dealer for service completion.
***** Service Campaign Instructions *****
Nissan has developed the Service Campaign Bulletin NTB13-014 containing instructions to
perform this campaign repair, part information, and claims information. These instructions
are available on ASIST and on NNAnet.com under My Documents in the Sales/Campaign,
Parts/Campaign and Service/Campaign categories.
***** Owner Notification *****
Nissan will begin to notify owners in mid-March, 2013
Nissan Parts and Service Dealer Support
3/8/13
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FINAL

FAQ
Q.

What model year GT-R and 370Z vehicles are involved?

A.

Certain 2009 and 2010 GT-R and 370Z vehicles.

Q.
A.

What is the reason for this service campaign?

Q.

Is this a safety recall?

A.

No. The vehicle will still meet and exceed applicable safety standards and no safety

Nissan has determined that on certain 2009-10 GT-R and 370Z vehicles, due to a
manufacturing irregularity that has since been corrected, the Electronic Steering
Column Lock (ESCL) unit may malfunction after the vehicle is locked and could
prevent the engine from starting. This condition, should it occur, will only occur
when attempting to start the vehicle, and not while driving. To help prevent this
from occurring, Nissan will replace the ESCL assembly in the vehicle.

issue exists.
Q.

When will vehicle owners be notified?

A.

We plan to notify vehicle owners beginning in mid-March 2013.

Q.

What will be the service department action?

A.

Dealers must check SERVICE COMM for any 2009 GT-R and 370Z which enters the service
department. For affected vehicles, dealers will replace the Electronic Steering Column Lock
unit at no cost to the customer for parts and labor.

Q.

How do I identify an affected vehicle in SERVICE COMM?

A.

Vehicles subject to this voluntary service campaign can be identified through Service COMM –
Campaign I.D. P3208.

Q.

A customer brought in a 2009-10 GT-R or 370Z vehicle but did they not receive a
letter. How can I tell if the vehicle is included in the Service Campaign?

A.

Check SERVICE COMM to confirm open campaign P3208.

Q.
A.

Are you experiencing this issue on any other Nissan (or Infiniti) models?

Q.
A.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

Yes, the 2009 Nissan cube was also affected by this condition, but was remedied by
a separate service campaign. A very small number of certain other 2009 Nissan
models may experience a similar condition. Although the great majority of those
vehicles will never experience this issue, Nissan intends to announce a warranty
extension covering the ESCL for those models in the near future.

For GT-R, loaner vehicles may be available depending upon availability. Otherwise,
alternate transportation is not to be provided as part of this campaign.

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