If not (Navigation System restarts), go to
step 25 on the next page.

•

If so, re-insert DVD disc.
¾ At the top of the screen “Program
Loading (2nd)” will be displayed.
Figure 19

23. “Rewriting boot data” (Figure 20) and
“Rewriting program data” (Figure 21) will be
displayed.

IMPORTANT:
Once reprogramming has started:

Figure 20

•

Do not eject the DVD while it is loading.

•

Do not change the ignition position until the
DVD has been loaded.

Figure 21
24. After the reprogram has completed:
•

“Program loading is completed” will be
displayed (Figure 22).

•

The Re-programming Software DVD will
automatically eject.

•

The Navigation system will restart.

•

Proceed to step 25.
Figure 22

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After Navigation has restarted:
25. To confirm that the Navigation version has been successfully updated, load DVD disc NTB12-070 / ITB12054 (Disc 1/1) back into the CD slot again.
One of the following screens will display:

•

If Figure 23 is displayed, it indicates that the
re-program has been completed.
¾ If complete, go to step 26.

Figure 23
•

If Figure 24 is displayed, the update did not
complete. Allow the update to complete:
¾ Go back to step 18 on page 8.
¾ Follow steps 18 through 25 again.

Figure 24

26. Eject the DVD.

27. Go to C: Check Bluetooth® Setting on the next page.

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C: Check Bluetooth® Setting – 2010 Models

1. Press the “Setting” button on the switch panel.

2. Touch “Bluetooth”.

Bluetooth

Figure 17

3. Make sure Bluetooth is set to the customer’s
setting (as it was before starting the procedure).
•

•

Touching Bluetooth will change the setting
ON > OFF or OFF > ON.

Bluetooth ON

Bluetooth is ON when the ON indicator
displays in orange.
Figure 18

•

Bluetooth is OFF when the ON indicator is
“grayed out”.
Bluetooth OFF

Figure 19
4. Turn the ignition OFF. The process is complete.

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2011 and 2012 Models – Installing the Navigation Update
NOTE: This procedure will take 10 – 15 minutes with the ignition ON. Before starting, make sure to attach
a battery charger to the vehicle battery set to a low charge rate (trickle charge).
1. Turn the ignition ON – keep the transmission in Park or Neutral (parking brake ON).
2. Wait for more than 1 minute.
3. Press the “INFO” button on the switch panel.
4. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).
5. Load the new disc “NTB12-070/ITB12-054 Re-programming Software” DVD into the CD slot of the audio
unit.
One of the following screens will display:
•

If the screen in Figure A1 is displayed, this
disc is not needed.
¾ Remove/eject the DVD from the CD slot
¾ Procedure is complete.

FigureA1
•

If “Now preparing loading” shown in Figure A2
is displayed, reprogramming will begin
automatically.
¾ Follow the on-screen Caution during the
reprogram.

Figure A2

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6. During the first part of the update process 3 more
screens will be displayed along with a
percentage of completion (progress) bars:
•

Rewriting boot data. (Figure A3)

•

Rewriting program data (Figure A4)

•

Rewriting language data (Figure A5)
Figure A3

IMPORTANT:
Once the re-programming has started:
•

Do not eject the DVD while it is loading.

•

Do not change the ignition position until the
DVD has been loaded.

7. When the first part of the program has finished
loading:
•

“Program loading is completed” will be
displayed (Figure A6).

•

The Re-programming Software DVD will
automatically eject.

Figure A4

Figure A5

8. Remove the DVD and continue to the second
part of the update - step 9.

Figure A6

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9. After the DVD is removed, the screen in Figure
A7 (Please insert disc) may ask to reinstall the
same Re-programming Software DVD for a
second time.
•

If not (Navigation System restarts), go to
step 12 on the next page.

•

If so, re-insert DVD disc.
¾ At the top of the screen “Program
Loading (2nd)” will be displayed.
Figure A7

10. “Rewriting boot data” and “Rewriting program
data” will be displayed once the DVD is
reinstalled.

IMPORTANT:
Once re-programming has started:

Figure A8

•

Do not eject the DVD while it is loading.

•

Do not change the ignition position until the
DVD has been loaded.

Figure A9
11. After the reprogram has completed:
•

“Program loading is completed” will be
display (Figure A10).

•

The Re-programming Software DVD will
automatically eject.

•

The Navigation system will restart.

•

Proceed to step 12.

Figure A10

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After Navigation has restarted:
12 To confirm that the Navigation version has been successfully updated, load DVD disc NTB12-070 / ITB12054 (Disc 1/1) back into the CD slot again.
One of the following screens will display:

•

If Figure A11 is displayed, it indicates that the
re-program has been completed.
¾ If complete, go to step 13.

Figure A11
•

If Figure A12 is displayed, the update did not
complete. Allow the update to complete.
¾ Go back to step 5 on page 13.
¾ Follow steps 5 through 12 again.

Figure A12

13. Eject the DVD.

14. Turn the ignition OFF. Procedure is complete.

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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
“CM” I.D.: P1235
2011 – 2012 Models
CAMPAIGN ID
P1235

2010 Models
CAMPAIGN ID
P1235

DESCRIPTION
Install Navigation Software Updates –
2011 and 2012 Models

OP CODE

FRT

P12350

0.2 hrs

DESCRIPTION
Install Navigation Software Updates –
2010 Models

OP CODE

FRT

P12351

0.3 hrs

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OWNER’S LETTER (example of typical owner’s letter)
Dear Infiniti G37 Owner:
Infiniti is committed to providing the highest levels of product quality and customer satisfaction. With that in
mind, we want to bring to your attention important information about your 2010 G37 vehicle.
REASON FOR CAMPAIGN
Infiniti has become aware that certain customers who may have had a call waiting function on a prior vehicle
are dissatisfied that this feature is not available on their current Infiniti vehicle. Although this feature was not
included in the original design of your vehicle, customer concerns are important to Infiniti.
WHAT INFINITI WILL DO
To help address this concern for dissatisfied customers, Infiniti will update the software in the vehicle of
customers who request it to add this function to the vehicle. This service, free for parts and labor, should take
less than 1 hour to complete, but your Infiniti retailer may require your vehicle for a longer period of time based
upon their work schedule. If you wish to take advantage of this offer, please contact your Infiniti retailer.
WHAT YOU SHOULD DO
Please contact your Infiniti retailer at your earliest convenience in order to arrange an appointment to have this
functionality added to your vehicle at no charge to you for parts and labor. Please bring this notice with you
when you keep your service appointment. Instructions have been sent to your Infiniti retailer.
If you have additional questions you may contact the National Consumer Affairs Department, Infiniti Division,
Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-6626200.
Thank you for your cooperation.

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