Figure 20

•

Do not eject the DVD while it is
loading.

•

Do not change the ignition position
until the DVD has been loaded.

Figure 21
24. After the reprogram has completed:
•

“Program loading is completed” will
be displayed (Figure 22).

•

The Re-programming Software
DVD will automatically eject.

•

The Navigation system will restart.

•

Proceed to step 25.
Figure 22

10/19

NTB10-068e

After Navigation has restarted:
25. To confirm that the Navigation version has been successfully updated, load DVD disc
NTB12-070 / ITB12-054 (Disc 1/1) back into the CD slot again.
One of the following screens will display:

•

If Figure 23 is displayed, it indicates
that the reprogram has been
completed.
¾ If complete, go to step 26.

Figure 23
•

If Figure 24 is displayed, the update
did not complete. Allow the update to
complete:
¾ Go back to step 18 on page 8.
¾ Follow steps 18 through 25 again.

Figure 24

26. Eject the DVD.

27. Go to C: Check Bluetooth® Setting on the next page.

11/19

NTB10-068e

C: Check Bluetooth® Setting (all except GT-R)

1. Press the “Setting” button on the switch panel.

2. Touch “Bluetooth”.

Bluetooth

Figure 28

3. Make sure Bluetooth is set to the
customer’s setting (as it was before
starting the procedure).
•

Touching Bluetooth will change the
setting ON > OFF or OFF > ON.

•

Bluetooth is ON when the ON
indicator displays in orange.

Bluetooth ON

Figure 29

•

Bluetooth is OFF when the ON
indicator is “grayed-out”.
Bluetooth OFF

Figure 30

4. Turn the ignition OFF. The process is complete.

12/19

NTB10-068e

B: Loading the Program for GT-R
1. Turn the ignition ON.

2. Wait for more than 1 minute.

3. Press the “INFO” button on the switch panel.

4. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the
CD/DVD player).

5. Load the new disc “NTB12-070/ITB12-054 Re-programming Software” DVD into CD
slot of the audio unit.
One of the following screens will display:

•

If the screen in Figure A1 is displayed,
this disc is not needed.
¾ Remove/eject the DVD from the
CD slot.
¾ Go to Check Bluetooth® Setting
for GT-R on page 17.

FigureA1

•

If “Now preparing loading” shown in
Figure A2 is displayed,
reprogramming will begin
automatically.
¾ Follow the on-screen Caution
during the reprogram.

Figure A2

13/19

NTB10-068e

6. During the first part of the update
process, 3 more screens will be
displayed along with a percentage of
completion (progress) bars:
•

Rewriting boot data. (Figure A3)

•

Rewriting program data (Figure A4)

•

Rewriting language data (Figure A5)
Figure A3

IMPORTANT:
Once the reprogramming has started:
•

Do not eject the DVD while it is
loading.

•

Do not change the ignition position
until the DVD has been loaded.

Figure A4

Figure A5
7. When the first part of the reprogram has
finished loading:
•

“Program loading is completed” will
be displayed (Figure A6).

•

The Re-programming Software DVD
will automatically eject.

8. Remove the DVD and continue to the
second part of the update (step 9).
Figure A6

14/19

NTB10-068e

9. After the DVD is removed, the screen
in Figure A7 (Please insert disc) may
ask to reinstall the same Reprogramming Software DVD for a
second time.
•

If not (Navigation System restarts),
go to step 12 on the next page.

•

If so, re-insert DVD disc.
¾ At the top of the screen
“Program Loading (2nd)” will be
displayed.

Figure A7

10. “Rewriting boot data” and “Rewriting
program data” will be displayed once
the DVD is reinstalled.

IMPORTANT:
Once reprogramming has started:

Figure A8

•

Do not eject the DVD while it is
loading.

•

Do not change the ignition position
until the DVD has been loaded.

Figure A9
11. After the reprogram has completed:
•

“Program loading is completed” will
be display (Figure A10).

•

The Re-programming Software
DVD will automatically eject.

•

The Navigation system will restart.

•

Proceed to step 12.

Figure A10

15/19

NTB10-068e

After Navigation has restarted:
12 To confirm that the Navigation version has been successfully updated, load DVD disc
NTB12-070 / ITB12-054 (Disc 1/1) back into the CD slot again.
One of the following screens will display:

•

If Figure A11 is displayed it, indicates
that the reprogram has been
completed.
¾ If complete go to step 13.

Figure A11
•

If Figure A12 is displayed, the update
did not complete. Allow the update to
complete:
¾ Go back to step 5 on page 13.
¾ Follow steps 6 through 12 again.

Figure A12

13. Eject the DVD.

14. Go to C: Check Bluetooth® Setting for GT-R on the next page.

16/19

NTB10-068e

C: Check Bluetooth® Setting for GT-R

1. Press the “Setting” button on the switch panel.

2. Touch “Bluetooth”.

Bluetooth

Figure A13

3. Make sure Bluetooth is set to the
customer’s setting (as it was before
starting the procedure).
•

Touching Bluetooth will change the
setting ON > OFF or OFF > ON.

•

Bluetooth is ON when the ON
indicator displays in orange.

Bluetooth ON

Figure A14

•

Bluetooth is OFF when the ON
indicator is “grayed out”.
Bluetooth OFF

Figure A15

4. Turn the ignition OFF. The process is complete.

17/19

NTB10-068e

CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
“CM” I.D.: P0337
CAMPAIGN ID
P0337

DESCRIPTION
Perform Navigation Reprogramming

18/19

OP CODE
P03370

FRT
0.3 hrs

NTB10-068e

OWNER’S LETTER (example of typical owner’s letter)
Dear Nissan Altima Sedan Owner:
Nissan is committed to providing the highest levels of product, quality and customer
satisfaction. With that in mind, we want to bring to your attention important information
about the Navigation, Communication and Entertainment Systems in your model year 2010
Altima Sedan vehicle.
REASON FOR CAMPAIGN
Nissan has become aware of customer concerns with the Navigation System and with
Communication and Entertainment Functions involving the iPhone. To help address these
concerns, Nissan will update the Navigation and communication software in your vehicle.
This software update will address irregularities with navigational maps, voice recognition
commands, phone book transfer from mobile phone to vehicle and increase the number of
entries that can be stored.
In addition, Nissan is aware of customer complaints regarding compatibility with the iPod
Touch. Apple has addressed this issue, and updated software for the iPod Touch is
available on the Apple website in July. Nissan has also developed a fix that will also be
installed when you bring your vehicle for this service.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your model year 2010 Altima
Sedan, Nissan will reprogram the operating software to correct these conditions. This
service, free for parts and labor, should take less than 1 hour to complete, but your Nissan
dealer may require your vehicle for a longer period of time based upon their work schedule.
Please contact your Nissan dealer to perform this important service.
WHAT YOU SHOULD DO
Contact your Nissan dealer at your earliest convenience in order to arrange an
appointment. To ensure the least inconvenience for you, it is important that you have
an appointment before bringing your vehicle to the Nissan dealer for service. Please
bring this notice with you when you keep your service appointment. Instructions have been
sent to your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan.

19/19

NTB10-068e