Classification :

Reference:

Dat e:

EL11-009a

ITB11-025a

December 14, 2012

2011 - 2013 M; BATTERY LOW VOLTAGE / NO START
This bulletin has been amended in the following areas; APPLIED VEHICLES, IF YOU CONFIRM and
ACTION, and the SERVICE PROCEDURE. Please discard all previous versions of this bulletin.

APPLIED VEHICLES: 2011 - 2013 M37and M56 (Y51)
APPLIED VINs and
DATES: All 2WD V6 models built before: JN1BY1AP(*)DM512524 and October 5, 2012
All AWD V6 models built before: JN1BY1AR(*)DM602275 and October 5, 2012
All 2WD V8 models built before: JN1AY1AP(*)DM540099 and October 5, 2012
All AWD V8 models built before: JN1AY1AR(*)DM590100 and October 5, 2012
NOTE: This bulletin does not apply to M Hybrid (HY51).
IF YOU CONFIRM:
An Applied Vehicle has a “battery low voltage” or “no start condition”.
NOTE: A battery low voltage condition may cause an engine “no crank” or “no start” condition.
ACTION:
1. Confirm this bulletin applies (see the Repair Overview flowchart on page 3).
2. If this bulletin applies, use the Repair Overview flowchart on page 3 to determine which repair procedures
to apply to your vehicle.
NOTE:
•

If this bulletin was performed prior to the current amended version, it is strongly recommended to follow
through the Repair Overview again, and then perform all repairs that apply i.e. check for / perform ECM
reprogramming.
¾ Repairs have been enhanced in this amended bulletin over those in the previous version.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing.
You MUST closely follow the entire Repair Overview as it contains information that is essential to successfully
completing this repair.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
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PARTS INFORMATION
DESCRIPTION

PART NUMBER

QUANTITY

Battery (GR24-series)

999M1-QC24F

1 (if needed)

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding.
For ECM reprogramming
DESCRIPTION
PFP
OP CODE
SYM
DIA
Reprogram ECM
(1)
DE97AA
ZE
32
(1) Use C-III plus to obtain the current ECM Part Number from the vehicle and use it as the PFP.
(2) Reference the current Infiniti Warranty Flat Rate Manual and use the indicated flat rate time.

FRT
(2)

AND if needed
On the same repair line
DESCRIPTION
OP CODE
FRT
TEST & CHARGE BATTERY
GB18AA
(1)
ADD TO GB18AA FOR RPL BATTERY
GB181A
(1)
(1) Reference the current Infiniti Warranty Flat Rate Manual and use the
indicated flat rate time.

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ITB11-025a

Repair Overview
An Applied Vehicle has a “battery low voltage” or “no start condition”

Check to see if ECM reprogramming is needed
(See page 7, Step 6)
ECM P/N DOES Match

ECM P/N does NOT Match

Reprogram ECM

Do NOT reprogram ECM

Test battery
Battery passes testing

Battery fails testing

Charge battery as needed

Replace battery

Work completed

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SERVICE PROCEDURE
•

Most instructions for reprogramming with CONSULT-III plus (C-III plus) are displayed on the CONSULT
PC screen.

•

If you are not familiar with the reprogramming procedure, click here. This will link you to the
"CONSULT- III plus (C-III plus) Reprogramming" general procedure.

Preparation for Reprogramming
•

Take the vehicle for a 10 minute drive in order to meet the
following Idle Air Volume Learn (IAVL) conditions:
¾ Engine coolant temperature: 70 - 100°C
(158 - 212°F)
¾ Battery voltage: More than 12.9V (At idle)
¾ Transmission: Warmed up
Figure A
NOTE:
•

After ECM reprogramming is complete, you will be required to perform Throttle Valve
Closed Position, Idle Air Volume Learn (IAVL), and Accelerator Closed Position.

•

The above conditions are required for the IAVL to complete.

CAUTION:
•

Connect a battery charger to the vehicle battery. The vehicle battery voltage must stay between
12.0V and 15.5V during reprogramming, or the ECM may be damaged.

•

Be sure to turn OFF all vehicle electrical loads. If a vehicle electrical load remains ON, the ECM
may be damaged.

•

Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during
reprogramming, the process will be interrupted and the ECM may be damaged.

•

Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the
CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC
during reprogramming, reprogramming may be interrupted and the ECM may be damaged.

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ITB11-025a

1. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.

2. Open ASIST on the CONSULT PC and start C-III plus.

3. Wait for the plus VI to be recognized / connected.
•

The serial number will display when the plus VI is recognized / connected.

4. Select Re/programming, Configuration.

Step 3: VI is
recognized

Step
4

Figure 1

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ITB11-025a

5. Follow the C-III plus on-screen instructions and navigate to the screen shown in Figure 2 on the
next page.

IMPORTANT:
While navigating C-III plus, if the screen in Figure 1A displays, select Delete, and then Other Operation.

Figure 1A

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6. When you get to the screen shown in Figure 2, confirm this bulletin applies as follows:
A. Find the ECM Part Number and write it on the repair order.
NOTE: This is the current ECM Part Number (P/N).

Current P/N

Figure 2
B. Compare the Part Number you wrote down to the numbers in the Current ECM P/N columns
in Table A (see next page).
•

If there is a match in Table A, continue with the ECM reprogramming procedure only.
¾ For 2011 M56 only, see NOTE below.
NOTE:
¾ Before performing ECM reprogramming, refer to ITB10-040 (2011 M56 Air Fuel Ratio SensorVoluntary Service Campaign).
¾ ITB10-040 will instruct you to check Service Comm for campaign eligibility.
¾ If this campaign applies to your vehicle, perform the campaign first.
¾ The reprogramming contained in ITB10-040 (if applicable to your vehicle) will satisfy the ECM
reprogramming need for this bulletin.

•

If there is not a match in Table A, skip to page 14, BATTERY TESTING AND FINAL
PROCESSES.

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ITB11-025a

Table A
Model

2011 M37

Current ECM P/N: 23710 1MA0A, 1MA1A, 1MA2A, 1MA3A, 1MA4A,
1MA5A, 1MA6A, 1MA7A, 1MA8A, 1MA9A
1MA0B, 1MA1B, 1MA2B, 1MA3B, 1MA4B,
1MA5B, 1MA6B, 1MA7B, 1MA8B, 1MA9B
1MA0C, 1MA1C, 1MA2C, 1MA3C, 1MA4C,
1MA5C, 1MA7C, 1MA8C, 1MA9C
1MA0D, 1MA1D, 1MA2D, 1MA3D,
1MA4D,1MA5D, 1MA8D, 1MA9D
1MA1E, 1MA2E, 1MA3E, 1MA4E, 1MA5E
1MB7A, 1MB8A, 1MB9A
1MB7B, 1MB8B, 1MB9B
1MB7C, 1MB8C, 1MB9C
1MB7D, 1MB8D, 1MB9D
1MP4A, 1MP5A, 1MP6A, 1MP7A, 1MP8A, 1MP9A

2011 M56

1MP4B, 1MP5B, 1MP6B, 1MP7B, 1MP8B, 1MP9B
1MP4C, 1MP5C, 1MP6C, 1MP7C, 1MP8C, 1MP9C
1MX0A, 1MX1A, 1MX2A, 1MX3A, 1MX4A, 1MX5A
1MX0B, 1MX1B, 1MX2B, 1MX3B, 1MX4B, 1MX5B
1MX0C, 1MX1C, 1MX2C, 1MX3C, 1MX4C, 1MX5C
1MX0D, 1MX1D, 1MX2D, 1MX3D, 1MX4D, 1MX5D
1MX0E, 1MX1E, 1MX2E, 1MX3E, 1MX4E, 1MX5E

2012 M37

2012 M56

1MV0A, 1MV1A, 1MV2A, 1MV3A, 1MV4A, 1MV5A
1MV0B, 1MV1B, 1MV2B, 1MV3B, 1MV4B, 1MV5B
1MV0C, 1MV1C, 1MV2C, 1MV3C, 1MV4C, 1MV5C
1MV0D, 1MV1D, 1MV2D, 1MV3D, 1MV4D, 1MV5D
1MK0A, 1MK1A, 1MK2A, 1MK3A, 1MK4A, 1MK5A
1MU0A, 1MU1A, 1MU2A, 1MU3A, 1MU4A, 1MU5A
1MU0B, 1MU1B, 1MU2B, 1MU3B, 1MU4B, 1MU5B
1MU0C, 1MU1C, 1MU2C, 1MU3C, 1MU4C, 1MU5C
1MU0D, 1MU1D, 1MU2D, 1MU3D, 1MU4D, 1MU5D
1MU0E, 1MU1E, 1MU2E, 1MU3E, 1MU4E, 1MU5E

2013 M37
2013 M56

1PR0A, 1PR1A, 1PR2A, 1PR3A, 1PR4A, 1PR5A
1MT0A, 1MT1A, 1MT2A, 1MT3A, 1MT4A

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7. Follow the on-screen instructions to navigate C-III plus and reprogram the ECM.

NOTE:
•

In some cases, more than one new P/N for reprogramming is available.
¾ In this case, the screen in Figure 3 displays.
¾ Select and use the reprogramming option that does not have the message “Caution!
Use ONLY with ITBXX-XXX”.

•

If you get this screen and it is blank (no reprogramming listed), it means there is no reprogramming
available for this vehicle.

Figure 3

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8. When the screen in Figure 4 displays, reprogramming is complete.
NOTE: If the screen in Figure 4 does not display (reprogramming does not complete), refer to the
information on the next page.
9. Disconnect the battery charger from the vehicle.
10. Select Next.

Step
10

Figure 4
NOTE:
•

In the next steps (page 12), you will perform Throttle Valve Closed Position, Idle Air Volume Learn,
Accelerator Closed Position, and DTC erase.

•

These operations are required before C-III plus will provide the final reprogramming confirmation
report.

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ITB11-025a

ECM Recovery
Do not disconnect plus VI or shut down C-III plus if reprogramming does not complete.
If reprogramming does not complete and the “!?” icon displays as shown in Figure 5:
•

Check battery voltage
(12.0–15.5 V).

•

Ignition is ON, engine OFF.

•

External Bluetooth® devices are
OFF.

•

All electrical loads are OFF.

•

Select retry and follow the on
screen instructions.

•

“Retry” may not go through on first
attempt and can be selected more
than once.
Figure 5

If reprogramming does not complete and the “X” icon displays as shown in Figure 6:
•

Check battery voltage
(12.0 – 15.5 V).

•

CONSULT A/C adapter is plugged
in.

•

Ignition is ON, engine OFF.

•

Transmission is in Park.

•

All C-III plus / VI cables are securely
connected.

•

All C-III plus updates are installed.

•

Select Home, and restart the
reprogram procedure from the
beginning.

6

Figure 6

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11. Follow the on-screen instructions to perform the following:
•

Throttle Valve Closed Position

•

Idle Air Volume Learn (IAVL)
NOTE:
¾ Listed below are the conditions required for IAVL to complete.
¾ If IAVL does not complete within a few minutes, a condition may be out of range.
o Engine coolant temperature: 70 -105° C (158 - 221°F)
o Battery voltage: More than 12.9V (At idle)
o Selector lever: P or N
o Electric load switch: OFF (Air conditioner, headlamp, rear window defogger)
o Steering wheel: Neutral (Straight-ahead position)
o Vehicle speed: Stopped
o Transmission: Warmed up (ATF TEMP SE less than 0.9V)

•

Accelerator Pedal Close Position Learning

•

Erase DTCs

Continue to the next page.

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12. When the entire reprogramming process is complete, the screen in Figure 7 will display.
13. Verify the before and after part numbers are different.
14. Print a copy of this screen (Figure 7) and attach it to the repair order for warranty documentation.
15. Select Confirm.

Step
13

Step
14
Step
15

Figure 7

16. Close C-III plus.

17. Turn the ignition OFF.

Continue to the next page.

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ITB11-025a

BATTERY TESTING AND FINAL PROCESSES
1. Test the battery with the GR8 Multitasking Battery Diagnostic Station (battery tester).
•

If the battery passes testing, charge the battery if required by the battery tester.

•

If the battery does not pass testing, replace it with the one listed in PARTS INFORMATION.
¾ Make sure the replacement battery is fully charged and ready for service before releasing the
vehicle to the customer.
¾ Reset / Re-initialize the Clock, Radio Presets, Power Windows, etc. (Refer to ADDITIONAL
SERVICE WHEN REMOVING BATTERY NEGATIVE TERMINAL in the GI section of the
ESM for details).

2. Test drive the vehicle. Make sure it operates correctly and the MIL is OFF.
•

If the MIL comes ON, refer to ASIST and / or the ESM for further diagnostic information.

•

Diagnosis and repairs beyond the ones described in the Repair Overview are not covered
by this bulletin.

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ITB11-025a