NHTSA ID Number: 10192085
Manufacturer Communication Number: NTB11041B
TSB/Document Date: 2021-05-10
Summary
IF YOU CONFIRM The vehicle had a proper telematics signal/connection and operation previously, but now the telematics symbol indicates no signal/connection in any location. ACTION Perform Section 1 of the SERVICE PROCEDURE to determine if this bulletin applies. If this bulletin does appy, perform software updates for the AV Control Unit and/or TCU as instructed in the SERVICE PROCEDURE. See this bulletin for further detail.
See Figure 22. If this screen is
not displayed, proceed to step
B-8.
If this screen is displayed:
•
Select Delete to clear the
fields.
•
Next, select Other
Operation.
Figure 22
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B-8.
Confirm the correct VIN is
displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.
Figure 23
B-9.
Select Telematics.
Figure 24
B-10. Select Reprogramming.
Figure 25
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B-11. Select Save.
Figure 26
B-12. Select Next.
Figure 27
B-13. Read the General Precaution.
When finished, select Next.
Figure 28
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B-14. Select Next.
Figure 29
B-15. C-III plus will check the battery
voltage.
If result is OK: Select Next.
If result is NG: Follow the
instructions on the screen until
the result changes to OK.
When finished, select Next.
Figure 30
B-16. Confirm OK is displayed in
the Judgment column.
When finished, select Start.
NOTE: If NG is displayed in the
Judgment column, follow the
instructions on the screen until
the result changes to OK.
When finished, select Start.
Figure 31
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B-17. Wait for the software update to
complete (approximately 6
minutes).
•
The screen shown in Figure
32 will display when the
update has successfully
completed.
When complete, select Next.
NOTE: If the update does not
successfully complete, follow
the instructions on the screen
until successful.
When complete, select Next.
Figure 32
B-18. Erase all DTCs.
•
Follow the instructions on
the screen.
Figure 33
B-19. Complete the TCU software
update procedure.
•
If needed, select Print.
•
Select Confirm to finish
the software update
procedure.
Figure 34
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B-20. Select Home.
Figure 35
B-21. Push the vehicle power switch to OFF mode.
B-22. Disconnect the battery tester/charger from the 12-volt battery.
•
Refer to GR8 Multitasking Battery Diagnostic Station Set-Up on page 24 for
instructions.
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Part C: Turn ON the TCU
C-1.
Select Diagnosis (One
System).
Figure 36
C-2.
Select Telematics on page 2
of the all systems list.
Figure 37
C-3.
Select Work Support.
Figure 38
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C-4.
Select TCU Activate Setting.
C-5.
Select Start.
Figure 39
C-6.
Select Start.
Figure 40
C-7.
Select ON to turn ON the TCU.
C-8.
Select END.
C-9.
Proceed to Section 3 Software Version Check: TCU
on page 19.
Figure 41
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Section 3 - Software Version Check: TCU
1. Push the vehicle power switch twice to ON mode.
2. Select OK on the Navigation screen.
3. Push the MAP/VOICE button one (1) time.
1
time
Figure 42
4. If the radio is ON, push the Audio system ON/OFF button one (1) time. Audio should
now be OFF.
1
time
(If needed)
Figure 43
5. Push the MAP/VOICE button three (3) times.
3
times
Figure 44
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6. Push the Audio system ON/OFF button two (2) times.
2
times
Figure 45
7. Push the MAP/VOICE button one (1) time.
1
time
Figure 46
8. Select Confirmation/Adjustment.
NOTE: If the screen shown in
Figure 47 is not displayed, perform
steps 3-7 again.
Figure 47
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9. Select the down arrow to skip
to the next screen.
Figure 48
10. Select Version Information.
Figure 49
12. Select the down arrow to skip to
the next screen.
Figure 50
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13. Confirm the TCU Software version is 3NA0000628 or higher. See Figure 51.
NOTE: If the TCU software version is not 3NA0000628 or higher, perform Section 3 Software Update: TCU again.
Figure 51
14. Push the BACK button three (3) times.
15. Proceed to Section 4 - Confirm Telematics Connection Is Restored on page 23.
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Section 4 - Confirm Telematics Connection Is Restored
1. Push the ZERO EMISSION button.
Figure 52
2. Select CARWINGS.
Figure 53
3. Confirm the telematics symbol
indicates the vehicle telematics
features are connected.
Telematics
connected =
Figure 54
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---- If Needed for Section 2 - Software Update: TCU ---GR8 Multitasking Battery Diagnostic Station Set-Up
1. Confirm the vehicle is OFF.
2. Connect the battery tester/charger to the 12-volt battery, positive cable first.
3. Plug in the battery tester/charger (AC voltage supply).
4. Turn ON the battery tester/charger.
5. Select the preferred language, then select NEXT.
6. Select the USER, then select NEXT.
7. Confirm the USER, then select NEXT.
8. Select System Test, and then select the down arrow.
9. Select the Manual icon, then select NEXT.
10. Select REGULAR FLOODED, then select NEXT.
11. Select LIMIT VOLTAGE, then select NEXT.
12. Set MIN VOLTAGE to 12.40 volts, then select NEXT.
•
Use the arrows to raise and lower the voltage setting.
13. Set the charging time for 40 minutes, then select NEXT.
14. Wait for the system to go through Test mode and Advanced Test mode.
15. Perform TCU software update.
16. Once the TCU software update has completed:
a) Push the vehicle power switch once to OFF mode.
b) Select STOP on the battery tester/charger.
c) Push the power switch to OFF.
d) Unplug the battery tester/charger from the AC voltage supply.
NOTE: For further details on battery tester/charger connection and set-up, refer to the
battery tester/charger’s instruction manual.
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TSB/Document ID: NTB11041B
Replacement Service Bulletin Number:
MFR Communication Date: 2012-12-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: BACK OVER PREVENTION:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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